Cultural Change - Publications - Faculty & Research

15 Dec 2024
News

On The Case

Professor Linda Hill first met Tom Mihaljevic (GMP 15, 2013) when he came to campus to participate in a fireside chat that Hill unexpectedly wound up facilitating. At that time, he was the CEO of Cleveland Clinic Abu Dhabi, and the pair found they had a lot to talk... View Details

Keywords: Jen McFarland Flint; Educational Support Services; Educational Services

02 Aug 2021
Blog Post

Uncovering the Virtual Advantage at Humana

path forward was clear. Interns would be joining the company that summer as planned, and while recruiting had wrapped up, there could even be room for more. The Flexible Culture at Humana The path forward at Humana would be a virtual... View Details

Keywords: Health Care; Health-Related Services

01 Oct 2001
What Do You Think?

Will Information Technology Really Turn Organizations Upside Down This Time?

the culture of the organization." Waldrup puts it more strongly: "Providing more information without creating an atmosphere that allows people to use their judgement will only cause failure." Still others pointed out that... View Details

Keywords: by James Heskett

01 Jun 2012
News

Alumni Book Briefs

By Invitation Only: How We Built Gilt and Changed the Way Millions Shop by Alexis Maybank and Alexandra Wilkis Wilson (both MBA 2004) (Portfolio) The founders of Gilt Groupe reveal how they built the web’s most famous fusion of high tech... View Details

Keywords: News, Library, Internet, and Other Services; Information; Clothing and Clothing Accessories Stores; Retail Trade

18 Aug 2021
News

Alumni on the Black Lives Matter Movement

2019), Kimberly Foster (MBA 2020), Amanda E. Johnson (MBA 2014), Depelsha McGruder (MBA 1998), Zuhairah Scott Washington (JD/MBA 2004), and Michelle Morris Weston (MBA 1983). OCTOBER 13 “In this radically changing world, if your business... View Details

05 Apr 2016
News

Don’t Send Your Kids to College. At Least Not Yet.

Surveying the panic and pressure of college admissions season in the New York Times, Abby Falik (MBA 2008), CEO and founder of Global Citizen Year, suggests that few involved in this cultural pressure cooker realize “how little these... View Details

15 Oct 2001
Research & Ideas

Rethinking E-Leadership

Two years ago, talking about how the Internet changed absolutely everything was the height of fashion. Today it's hard to conceal a smirk when someone mentions a term like e-leadership. Although it's fine to enjoy a good chuckle at the... View Details

Keywords: by Melissa Raffoni

January 2025
Supplement

The VideaHealth AI Factory: CEO Florian Hillen on Speed, Scale, and Innovation (B)

By: Tsedal Neeley, Levi Stroud, Ruth Page and Dave Habeeb

Pre-abstract: This multimedia case should be assigned to students in advance of class. Instructors should consider the timing of making the (B) Case videos available to students, as they may reveal key case details.

Abstract: Florian Hillen, co-founder... View Details

Keywords: Diagnostics; Organization Design; Change Management; Disruption; Transformation; Health Care and Treatment; AI and Machine Learning; Technology Adoption; Technological Innovation; Management Style; Organizational Culture; Success; Technology Industry; Health Industry; United States

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January 2025
Case

The VideaHealth AI Factory: CEO Florian Hillen on Speed, Scale, and Innovation (A)

By: Tsedal Neeley, Levi Stroud, Ruth Page and Dave Habeeb

Pre-abstract: This multimedia case should be assigned to students in advance of class. Instructors should consider the timing of making the (B) Case videos available to students, as they may reveal key case details.

Abstract: Florian Hillen, co-founder... View Details

Keywords: Diagnostics; Organization Design; Change Management; Disruption; Transformation; Health Care and Treatment; AI and Machine Learning; Technology Adoption; Technological Innovation; Management Style; Organizational Culture; Success; Technology Industry; Health Industry; United States

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30 Jan 2019
What Do You Think?

Who Will Measure up to These Two Remarkable Leaders?

leaders—there are plenty of fine people who can lead an organization. What these two did, as you point out, was create a culture around the mission of their organizations. Their employees live the mission in their work How do you teach... View Details

Keywords: by James Heskett; Air Transportation; Financial Services

Portrait Project

Gordon C. Liao

from unseen communities on stage, tv, in page and through the movies build self esteem for next generation's babies so tomorrow my kid can say he's proud of his beginnings wondering why his daddy was ever nicknamed mr. miyagi i want to View Details

July 2017 (Revised October 2017)
Supplement

Becton Dickinson: Innovation and Growth (B)

By: Raffaella Sadun, Michael Beer and James Weber

This (B) case supplements the (A) case by providing additional information and updates through early 2016. View Details

Keywords: Transformation; Change Management; Innovation Leadership; Mergers and Acquisitions; Organizational Change and Adaptation; Organizational Culture; Organizational Design; Strategy; Medical Devices and Supplies Industry; Health Industry; Manufacturing Industry; United States

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16 Nov 2015
News

Connecting with Indigenous Traditions

me in.” His exploration of ancient, indigenous traditions led Sprinkles to apprentice to become initiated as a healer in the way of ancient Huichol and Nahua cultures in 2000 and 2006, respectively. Today, he and his wife, Annie Eagan,... View Details

Keywords: Jill Radsken; Religious, Grantmaking, Civic, Professional, and Similar Organizations; Personal Services

April 2025
Case

Thrivent: From Insurance Agents to Financial Advisors

By: Hubert Joly, Leonard A. Schlesinger and Tom Quinn

Thrivent, a midwestern financial services company with a centuries-long history rooted in Lutheranism, had reached $10 billion in revenue mostly by selling life insurance. In the 2020s, however, CEO Terry Rasmussen began a transformation process centered around the... View Details

Keywords: Change Management; Transformation; Talent and Talent Management; Customer Focus and Relationships; Customer Value and Value Chain; Forecasting and Prediction; Employee Relationship Management; Retention; Selection and Staffing; Job Design and Levels; Human Capital; Leading Change; Mission and Purpose; Organizational Change and Adaptation; Organizational Culture; Insurance Industry; Financial Services Industry; United States; Minneapolis

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Educators

01 Sep 2018
News

What I Do: Clare Reichenbach (AMP 185, 2013)

to highlight the fact that culture and conduct are as important as cooking and craft. As a validator and industry accreditor, we have an increased responsibility to ensure that we are highlighting those players who are excellent across... View Details

Keywords: Julia Hanna; illustrations by Peter and Maria Hoey

01 Nov 2018
News

The Power of Civility

engaged in the organization. One of the benefits of that is having a network of entrepreneurs around the world, like-minded people who see things very similarly and yet come from different cultures. That's helped me connect with a variety of View Details

03 Mar 2016
News

3-Minute Briefing: Pamela Meyer (MBA 1986)

being paranoid. But the costs of deception are high. It pays to develop a close team of colleagues you absolutely trust and would go to war with. A complicated stew in our culture is creating a deception epidemic. Social media, for... View Details

Keywords: Julia Hanna

27 Jun 2016
News

Ulf Mark Schneider Has Plans to Make Nestlé Healthy

analysts estimate the health business could eventually achieve margins above 20 percent. A recent piece in Bloomberg also discusses Nestlé’s change in direction as a response to changing View Details

10 Apr 2018
First Look

First Look at New Research, April 10, 2018

eighteen94 was conceived as a platform for giving Kellogg access to the kinds of skills, products, and ingredients that could help drive future growth. It was also a vehicle for changing mindsets and culture... View Details

Keywords: Sean Silverthorne

November 1987 (Revised June 1988)
Case

ServiceMaster Industries, Inc.

By: James L. Heskett

The CEO of ServiceMaster Industries has convened an internal task force to come up with ideas for reorganizing the company to accommodate unusually fast growth. In developing both alternatives and criteria for appraising them, the task force has to keep in mind the... View Details

Keywords: Restructuring; Leading Change; Growth and Development Strategy; Organizational Culture

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