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  • All HBS Web  (6,734)
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  • All HBS Web  (6,734)
    • People  (8)
    • News  (1,396)
    • Research  (4,360)
    • Events  (39)
    • Multimedia  (83)
  • Faculty Publications  (2,659)
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  • January – February 2011
  • Article

'Bricks and Clicks': The Impact of Product Returns on the Strategies of Multichannel Retailers

By: Elie Ofek, Zsolt Katona and Miklos Sarvary
The Internet has increased the flexibility of retailers, allowing them to operate an online arm in addition to their physical stores. The online channel offers potential benefits in selling to customer segments that value the convenience of online shopping, but it also... View Details
Keywords: Price; Profit; Marketing Channels; Consumer Behavior; Online Technology; Retail Industry
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Ofek, Elie, Zsolt Katona, and Miklos Sarvary. "'Bricks and Clicks': The Impact of Product Returns on the Strategies of Multichannel Retailers." Marketing Science 30, no. 1 (January–February 2011).
  • 01 Sep 2016
  • News

Alumni and Faculty Books for September 2016

Joseph Stiglitz offering remedies for income inequality. Drawing on a historical study of the ebbs and flows of the US economy, he proposes ways to grow the economy faster, which will benefit everyone on the... View Details
  • Web

Law, Management and Entrepreneurship - Course Catalog

Covenants not to Compete Day 16: Coming Together – Forming a Business Day 17: Choice of Organization Day 18: Financing a Start-up Company Day 19: Employers and Employees Day 20: Employment – Compensation Day... View Details
  • 01 Dec 2019
  • News

Alumni and Faculty Books for December 2019

underground economic activities work to put cyber currencies in context, the book discusses the benefits and drawbacks of the increased role of cyber currencies in today's underground economy. It also... View Details
  • 05 May 2003
  • Research & Ideas

Greed, Fear, and The System Hinder Corporate Reform

are entire industries that have been created to help avoid paying taxes and find creative ways around compensating people, he said. "There's a lot of aiding and abetting... View Details
Keywords: by Martha Lagace
  • 01 Dec 2020
  • News

Two Truths and a Lie About 5G

benefit the most. Right now, carriers are spending billions of dollars on spectrum and infrastructure upgrades to deliver this technology, without really knowing if consumers want to sign on for these... View Details
Keywords: Jen McFarland Flint
  • December 1982 (Revised April 1998)
  • Case

U.K. and the Gold Standard in 1925, The

Describes the issues and priorities involved in countries' use of the gold standard as the basis for managing their money supply. The setting of the United Kingdom in 1925 permits a real-world exploration of the important tradeoffs in "going back on gold" versus moving... View Details
Keywords: Money; Currency Exchange Rate; Standards; Cost vs Benefits; United Kingdom
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McCraw, Thomas K. "U.K. and the Gold Standard in 1925, The." Harvard Business School Case 383-081, December 1982. (Revised April 1998.)

    The Treasure You Seek: A Guide to Developing and Leveraging Your Leadership Capital

    Most leadership books are written for people who are already labeled as “leaders”—corporate execs, high-ranking managers, entrepreneurs. They may not speak to the underrepresented young person or uncommon experienced person with a dream to create change in the... View Details

    • 13 Aug 2012
    • Research & Ideas

    When Good Incentives Lead to Bad Decisions

    borrower is going to pay the loan back. For the sake of the experiment, the researchers promised immediate compensation to some participants and deferred compensation to... View Details
    Keywords: by Carmen Nobel; Banking
    • 28 Mar 2016
    • Working Paper Summaries

    Do Incentive Plans for Exemplary Employees Lead to Productive or Counterproductive Outcomes?

    Keywords: by Carolyn Deller and Tatiana Sandino; Telecommunications
    • 14 Feb 2022
    • Research & Ideas

    Curiosity, Not Coding: 6 Skills Leaders Need in the Digital Age

    Leading through uncertainty takes not only good judgment, but also the emotional resilience to shake off self-doubt and fear. While digital natives and digital-first executives have experienced the View Details
    Keywords: by Linda A. Hill, Ann Le Cam, Sunand Menon, and Emily Tedards; Technology
    • Web

    Credential of Leadership, Impact, and Management in Business | HBS Online

    Benefit New Leaders Experienced Leaders New Leaders have zero to three years of managerial experience and two-plus years of total professional experience I loved every minute of the program, View Details
    • 01 Jun 2014
    • News

    Alumni and Faculty Books for June 2014

    be met offline or can be met only at much greater cost. Companies need to help people interact with each other before they will promote products to their friends or help companies in other ways. Done right, a company's social media should View Details
    • 27 Apr 2021
    • Research & Ideas

    New Research: Surviving Bankruptcy, Useful Economics, and Retirement

    Trust Organizational Behavior and Human Decision Processes Alisa Yu, Justin M. Berg, and Julian Zlatev “People often respond to others’ emotions using verbal acknowledgment (e.g., “You seem upset”). Yet,... View Details
    • Web

    Usage and Policies - Research Computing Services

    to comply with applicable policies and laws governing the use of Harvard Business School’s technology resources and the protection of data privacy.... RCS Policies Access to RCS resources is intended only... View Details
    • 25 Feb 2020
    • News

    Alumni and Faculty Books for March 2020

    application to the U.S. National Park Service (NPS). The framework covers many benefits provided by NPS units and programs, including on-site visitation, carbon sequestration, View Details
    • 2012
    • Working Paper

    No News Is Good News: CSR Strategy and Newspaper Coverage of Negative Firm Events

    By: Jiao Luo, Stephan Meier and Felix Oberholzer-Gee
    One of the benefits of Corporate Social Responsibility (CSR) programs, it has been argued, is that they build up a reservoir of public good will, shielding companies in times of trouble. In this paper, we test the view that CSR provides protection from public ire by... View Details
    Keywords: Corporate Social Responsibility and Impact; Crisis Management; Media; Newspapers; Business and Community Relations; Corporate Strategy
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    Luo, Jiao, Stephan Meier, and Felix Oberholzer-Gee. "No News Is Good News: CSR Strategy and Newspaper Coverage of Negative Firm Events." Harvard Business School Working Paper, No. 12-091, April 2012.
    • February 2022 (Revised January 2024)
    • Supplement

    Winning Business at Russell Reynolds (C)

    By: Ethan Bernstein and Cara Mazzucco
    In an effort to make compensation drive collaboration, Russell Reynolds Associates’ (RRA) CEO Clarke Murphy sought to re-engineer the bonus system for his executive search consultants in 2016. As his HR analytics guru, Kelly Smith, points out, that risks upsetting—and... View Details
    Keywords: Restructuring; Talent and Talent Management; Compensation and Benefits; Growth and Development Strategy; Organizational Change and Adaptation; Organizational Culture; Performance Evaluation; Motivation and Incentives; Consulting Industry
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    Bernstein, Ethan, and Cara Mazzucco. "Winning Business at Russell Reynolds (C)." Harvard Business School Spreadsheet Supplement 422-703, February 2022. (Revised January 2024.)
    • 14 Oct 2021
    • In Practice

    Reunited and It Feels (Not) So Good: Tips for Managing a Rocky Return

    should also diagnose the work itself; among which people are the expected benefits of in-person interaction and collaboration the greatest, and what are these benefits,... View Details
    Keywords: by Kristen Senz
    • June 2000 (Revised December 2001)
    • Case

    Performance Pay at Safelite Auto Glass (A)

    By: Brian J. Hall, Edward Lazear and Carleen Madigan
    Describes a company's changing of its compensation and incentive plan. In particular, it shows how a change from hourly pay to piece rate pay (for windshield installers) affected productivity, pay, and turnover. View Details
    Keywords: Motivation and Incentives; Performance Productivity; Change; Compensation and Benefits; Service Industry; Auto Industry
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    Hall, Brian J., Edward Lazear, and Carleen Madigan. "Performance Pay at Safelite Auto Glass (A)." Harvard Business School Case 800-291, June 2000. (Revised December 2001.)
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