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  • March 2024
  • Article

Differences in Care Team Response to Patient Portal Messages by Patient Race and Ethnicity

By: Mitchell Tang, Rebecca Mishuris, Lily Payvandi and Ariel Dora Stern
Importance: The COVID-19 pandemic was associated with substantial growth in patient portal messaging. Higher message volumes have largely persisted, reflecting a new normal. Prior work has documented lower message use by patients who belong to minoritized racial... View Details
Keywords: Health Pandemics; Technology Adoption; Prejudice and Bias; Equality and Inequality; Communication Technology; Race; Ethnicity; Health Industry
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  • 01 Mar 2018
  • News

Every Trick in the Book

Carolyn Brody (MBA 1983) photo by HollenderX2 BookHampton has been a mainstay of the Long Island, New York, community of East Hampton for more than 40 years. Carolyn Brody (MBA 1983) fondly remembers the cozy, cluttered bookshop from many... View Details
Keywords: April White
  • 27 Oct 2002
  • Research & Ideas

Want a Happy Customer? Coordinate Sales and Marketing

marketing to gather, catalogue, analyze, and share such information as current sales rates, customer response to new initiatives, competitive activity, and marketing communication literature including... View Details
Keywords: by Benson Shapiro
  • Profile

Mireya Iglesias Ayala

reflections, ideas, case lessons, wisdom shared by peers and guest speakers, and memories that chart my journey of growth and discovery thus far. It's marked with routes of where I've been and where I intend to go, informed by the diverse... View Details
  • 01 Mar 2023
  • News

Step Change

While out for dinner, she and a friend were informed they had to leave immediately due to a 5 p.m. curfew. The next day, and every day after that, Enan joined millions of fellow Egyptians in Tahrir Square. On February 11, after 30 years... View Details
Keywords: Julia Hanna; photographed by Abdelrahman Gabr – Koree; entrepreneurship; women; venture capital; Egypt; developing economies; Finance
  • Web

Power and Influence for Positive Impact | HBS Online

not receive a certificate and will not be eligible to retake the course. More detailed information on course requirements will be communicated at the start of the course. No grades are assigned for Power and... View Details
  • 30 Jan 2020
  • Research & Ideas

The Upside of Highlighting a Product's Downsides

more experience with credit cards and thus could use the trade-off information productively. With more data to inform their decisions, these customers went on to spend 19 percent more each month and defect... View Details
Keywords: by Danielle Kost
  • 12 Oct 1999
  • Research & Ideas

Porter’s Perspective: Competing in the Global Economy

matter? A: Absolutely. It's a very interesting paradox. In a global economy where it's easy to move goods and information around the world, these things become givens available to any enterprise. As a result, they are no longer a source... View Details
Keywords: Re: Michael E. Porter
  • March 2016 (Revised May 2018)
  • Case

ASOS PLC

By: John R. Wells and Gabriel Ellsworth
Launched in 2000, ASOS was one of the world’s largest online fashion specialists in 2018. Focusing on young consumers aged 16–25 years, the company offered over 85,000 items on its websites, many times more than the largest fashion stores, and added several thousand... View Details
Keywords: ASOS; AsSeenOnScreen; Online Fashion; Online Apparel; Nick Beighton; Nick Robertson; E-commerce; E-Commerce Strategy; Online Retail; Multichannel Retailing; Omnichannel; Social Media; Marketplaces; Shipping; Advertising; Digital Marketing; Business Growth and Maturation; Business Model; Business Startups; For-Profit Firms; Customer Focus and Relationships; Age; Gender; Currency Exchange Rate; Profit; Revenue; Geography; Geographic Scope; Global Range; Global Strategy; Globalized Firms and Management; Globalized Markets and Industries; Business History; Selection and Staffing; Journals and Magazines; Human Capital; Business or Company Management; Crisis Management; Goals and Objectives; Growth and Development; Growth and Development Strategy; Growth Management; Management Succession; Brands and Branding; Marketing Channels; Marketing Communications; Marketing Strategy; Product Positioning; Social Marketing; Media; Distribution; Distribution Channels; Order Taking and Fulfillment; Infrastructure; Logistics; Public Ownership; Problems and Challenges; Strategy; Adaptation; Business Strategy; Competition; Competitive Strategy; Corporate Strategy; Expansion; Vertical Integration; Segmentation; Internet and the Web; Mobile and Wireless Technology; Apparel and Accessories Industry; Fashion Industry; Retail Industry; United Kingdom; England; London
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  • 24 Feb 2020
  • Research & Ideas

The Hidden Vulnerabilities of Open Source Software

use. Census II identifies the most commonly used FOSS components in production applications and begins to examine them for potential vulnerabilities, which can inform actions to sustain the long-term security and health of open source.... View Details
Keywords: by Frank Nagle and Jenny Hoffman; Computer
  • 25 Mar 2015
  • HBS Case

Tate’s Digital Makeover Transforms the Traditional Museum

response is predominantly awe at the magnitude of what Tate has been able to pull off” It also created the Magic Tate Ball and a dozen other apps and online games to tie-in with exhibitions, available on iTunes and Android stores for free or a small fee. Several online... View Details
Keywords: by Michael Blanding; Education
  • December 2019
  • Case

Steemit: A New Social Media?

By: Ramon Casadesus-Masanell, Alexander White and Karen Elterman
This case discusses the alternative social media site Steemit, including the principles it was founded on in 2016 and the challenges it faced in 2019. Steemit was a blockchain-based platform that aimed to differentiate itself from other social media companies by... View Details
Keywords: Decision Making; Decisions; Voting; Economic Systems; Money; Fairness; Values and Beliefs; Goals and Objectives; Digital Platforms; Product Design; Design; Problems and Challenges; Network Effects; Motivation and Incentives; Social and Collaborative Networks; Reputation; Business Strategy; Competition; Internet and the Web; Social Media; Entertainment and Recreation Industry; United States; Virginia; New York (city, NY)
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  • 13 Apr 2009
  • Research & Ideas

Kind of Blue: Pushing Boundaries with Miles Davis

firm specializing in improvisational collaboration and communication in high-performance teams. In their case, "Miles Davis: Kind of Blue", they reflect on the beauty of the music as well as the unusual story behind its... View Details
Keywords: by Martha Lagace; Music
  • 19 Sep 2016
  • Research & Ideas

Why Isn't Business Research More Relevant to Business Practitioners?

Like many business leaders, Donovan Neale-May routinely seeks out information on business innovation and management trends. He reads reports from market analysis firms, white papers from companies in his field, and articles in online... View Details
Keywords: by Carmen Nobel; Education
  • 20 Oct 2003
  • Research & Ideas

Gaps in the Historical Record: Development of the Electronics Industry

Japanese company's equity. It then concentrated on enhancing its functional capabilities in product development, production, and marketing. These learned capabilities permitted it to enter related electronic commercial, industrial, and even View Details
Keywords: by Alfred D. Chandler Jr.; Consumer Products
  • Web

2024 Reunion Presentations - Alumni

commissioning a study and engaging with its results to inform strategic decision making. Trade, Logistics, and Geopolitics: New Realities for Supply Chains Professor Willy Shih No additional materials available + More Info – Less Info... View Details
  • 17 Dec 2008
  • Lessons from the Classroom

‘Ted Levitt Changed My Life’

interesting to note that he didn't go to the academy to get his ideas accepted; his approach was to convince important people in the practical world of marketing. Then the academic community would pay attention." "His approach... View Details
Keywords: by Julia Hanna; Education; Retail
  • 22 Jul 2019
  • Book

How to Be a Digital Platform Leader

members of the platform community policing themselves? Facebook, for example, has about 30,000 people working on curation of the Facebook platform. The problem is there are more than 2.5 billion users. Thirty thousand people, even with... View Details
Keywords: by Martha Lagace
  • 02 Jul 2013
  • First Look

First Look: July 2

capture important information seemingly ignored by the market. A long-short portfolio based on these legislators' views earns abnormal returns of over 90 basis points per month following the passage of legislation. Industries that we... View Details
Keywords: Anna Secino
  • 03 Sep 2024
  • Research & Ideas

Is It Even Possible to Dam the Flow of Misleading Content Online?

second quarter of 2023 alone, for example, Meta, Facebook’s parent company, took action on 13.6 million pieces of terrorism-related content and 1.1 million posts on organized hate. “Content moderation is simply not a good way to counter View Details
Keywords: by Jay Fitzgerald; Information Technology; Information Technology