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Show Results For
- All HBS Web
(8,843)
- People (36)
- News (2,833)
- Research (3,976)
- Events (29)
- Multimedia (220)
- Faculty Publications (2,404)
- May 2013
- Article
Health Care's Service Fanatics: How the Cleveland Clinic Leaped to the Top of the Patient-satisfaction Surveys
By: James Merlino and Ananth Raman
The Cleveland Clinic has long had a reputation for medical excellence. But in 2009 the CEO acknowledged that patients did not think much of their experience there, and he decided to act. Since then the Clinic has leaped to the top tier of patient-satisfaction surveys,... View Details
Merlino, James, and Ananth Raman. "Health Care's Service Fanatics: How the Cleveland Clinic Leaped to the Top of the Patient-satisfaction Surveys." Harvard Business Review 91, no. 5 (May 2013): 108–116.
- 03 Jun 2024
- Blog Post
Five Ways to Rethink Your Job Description
beginning easy to scan so candidates quickly know if the job is a good match. Consider writing a few attention-grabbing introductory sentences before more specific headlines and bullets. Be careful with... View Details
Keywords: All Industries
- 05 Aug 2015
- News
Mobilizing the Public to Fight Bribery
government operates. These insights led Motte-Munoz and his co-founder, Happy Feraren, to focus initially on the little, routine corruption that comes along with accessing basic government services, since... View Details
- 15 Mar 2024
- HBS Case
Let's Talk: Why It's Time to Stop Avoiding Taboo Topics at Work
about weight,” says Wing. Instead, Wing says, the company must decide whether to reduce benefits—hurting many subscribers who need the medication—or foot the bill. It would be better, Wing says, if employers could speak with their... View Details
Keywords: by Avery Forman
- 05 Oct 2023
- Blog Post
A Pathway to Public Service: Brandon Moore (MBA/MPP 2025)
Governor Ned Lamont’s team as a strategic policy fellow. Focusing on workforce development, with specific attention to expanding employment resource access for low-income job seekers, I learned a ton! But it... View Details
- 21 Mar 2012
- News
O'Donnells donate $30 million to Harvard
- 01 Dec 2002
- News
HBSAAA Conference Addresses Pathways to Power
conferences, held in a different U.S. city each year, have provided access to an impressive roster of corporate executives and public-sector officials, often drawn from the host city's leading industries and... View Details
- July 11, 2023
- Article
How Reputation Does (and Does Not) Drive People to Punish Without Looking
By: Jillian J. Jordan and Nour S. Kteily
Punishing wrongdoers can confer reputational benefits, and people sometimes punish without careful consideration. But are these observations related? Does reputation drive people to people to “punish without looking”? And if so, is this because unquestioning... View Details
Keywords: Opposing Perspectives; Outrage Culture; Signaling; Ideology; Moralistic Punishment; Perspective; Behavior; Reputation; Decision Making
Jordan, Jillian J., and Nour S. Kteily. "How Reputation Does (and Does Not) Drive People to Punish Without Looking." Proceedings of the National Academy of Sciences 120, no. 28 (July 11, 2023).
- March 2022
- Article
Where to Locate COVID-19 Mass Vaccination Facilities?
By: Dimitris Bertsimas, Vassilis Digalakis Jr, Alexander Jacquillat, Michael Lingzhi Li and Alessandro Previero
The outbreak of COVID-19 led to a record-breaking race to develop a vaccine. However, the limited vaccine capacity creates another massive challenge: how to distribute vaccines to mitigate the near-end impact of the pandemic? In the United States in particular, the new... View Details
Keywords: Vaccines; COVID-19; Health Care and Treatment; Health Pandemics; Performance Effectiveness; Analytics and Data Science; Mathematical Methods
Bertsimas, Dimitris, Vassilis Digalakis Jr, Alexander Jacquillat, Michael Lingzhi Li, and Alessandro Previero. "Where to Locate COVID-19 Mass Vaccination Facilities?" Naval Research Logistics Quarterly 69, no. 2 (March 2022): 179–200.
- 01 Jun 2005
- News
Bringing Hope to a Violent Land
private sector, for one, do more. “There is a responsibility, particularly in a global economy, for corporations to invest in educating children around the world,” she says. “A lot of the insecurity in the world stems from populations... View Details
- 11 Jun 2015
- News
A personal mission to serve veterans
take care of them and their families,” she said. “That experience shaped what led me to HBS.” While later working at PepsiCo, Sullivan was appointed by President Obama to the... View Details
- 2013
- Article
The Medical Response to the Boston Marathon Bombings
By: Dutch Leonard and Arnold M. Howitt
Several factors combined in the aftermath of the bombings to facilitate the delivery of medical care. The authors highlight 10 elements of the emergency medical response that saved dozens of lives in Boston. View Details
Keywords: Boston Marathon Bombing; Emergency Medical Response; Health Care and Treatment; Crisis Management; Boston
Leonard, Dutch, and Arnold M. Howitt. "The Medical Response to the Boston Marathon Bombings." ICSS Journal 1, no. 2 (June 2013): 74–77.
- 12 Jun 2019
- Research & Ideas
Investors Have More Than Money to Offer Entrepreneurs
product and need access to a buyer inside a potential large customer or trying to develop partnerships for your business (B2B or B2C), investors can provide invaluable insights... View Details
Keywords: by Julia Austin
- 07 Feb 2023
- Research & Ideas
Supervisor of Sandwiches? More Companies Inflate Titles to Avoid Extra Pay
If it seems like everyone is a manager these days, you may be onto something. Not only is there a profusion of assistant managers, there are also now carpet shampoo and food cart managers, directors of first impressions, assistant bingo managers, and price scanning... View Details
Keywords: by Scott Van Voorhis
- 22 Feb 2024
- Blog Post
It’s Time to Build: Why the MS/MBA Is Right for You!
curriculum, and all. The smaller program means you get more resources from the school, including direct access to top founders and investors in the industry. And the curriculum is very hands-on and... View Details
- 31 Aug 2021
- Book
Feeling Powerless at Work? Time to Agitate, Innovate, and Orchestrate
through persuasion or coercion.” But where does this power come from? It derives from controlling access to what others value, such as income, status, achievement, belonging, autonomy, and moral purpose.... View Details
Keywords: by Jay Fitzgerald
- 01 Dec 2010
- News
Innovation Lab to Open in ’11
access to Entrepreneurs-in-Residence, and a program of related activities to deepen their understanding of entrepreneurship and innovation. “Our goal is View Details
- 13 Nov 2017
- Research & Ideas
Want to Be Happier? Spend Some Money on Avoiding Household Chores
something they could do themselves. Or they may not recognize that, say, spending more on rent to live closer to work could put them in a better state of mind. Swapping money for time might be especially... View Details
Keywords: by Dina Gerdeman
- 01 Jun 2010
- News
Alumni Eager to Help Shape School’s Future
have been as diverse as the School’s more than 70,000 alumni. Yet there has been one clear and consistent area of agreement: Alumni care passionately about the future of HBS, and we welcome the opportunity View Details
Keywords: Ann Kelly
- 31 Oct 2022
- Video