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Show Results For
- All HBS Web
(2,188)
- People (2)
- News (156)
- Research (1,834)
- Events (3)
- Multimedia (10)
- Faculty Publications (1,354)
- Student-Faculty-Profile
Lauren Taylor & Rebecca Henderson
Rebecca and Lauren are working on a book about innovation and change, exploring how to drive innovation in large organizations and uncovering what it is about organizational culture that makes change so... View Details
- August 2017
- Article
Teaching Versus Living: Managerial Decision Making in the Gray
By: Eugene F. Soltes
Preparing students for the consequential ethical decisions that they will face in their careers is among the most difficult tasks of management education. I describe some of these challenges based on my book Why They Do It: Inside the Mind of the White-Collar... View Details
Soltes, Eugene F. "Teaching Versus Living: Managerial Decision Making in the Gray." Special Issue on Behavioral Ethics. Journal of Management Education 41, no. 4 (August 2017): 455–468.
- 2014
- Article
Notes from the Search for Deep Indicators in Services
By: James L. Heskett
Much of the research in the service sector over the last four decades has concerned itself with the search for deep indicators that explain service performance. This paper provides a brief retrospective of some of this research and illustrates the directions that this... View Details
Heskett, James L. "Notes from the Search for Deep Indicators in Services." Journal of Service Management 25, no. 3 (2014): 298–309.
- December 2002 (Revised February 2005)
- Case
McKinsey and Company: An Institution at a Crossroads
By: Ashish Nanda
This case tracks McKinsey's evolution from its origin in 1926 to 2002, emphasizing the institutional heritage of the firm. It closes with a description of the challenges facing the firm's leadership in 2002. View Details
Nanda, Ashish, and Kelley Elizabeth Morrell. "McKinsey and Company: An Institution at a Crossroads." Harvard Business School Case 903-080, December 2002. (Revised February 2005.)
- September 2000
- Case
Renaming Computer Power Group
Presents results of a consumer survey used to guide selection of a new corporate brand name. Four alternative names are tested for their ability to communicate desired company attributes to consumers. The pros and cons of developing brand names at corporate versus... View Details
Fournier, Susan M., and Andrea Carol Wojnicki. "Renaming Computer Power Group." Harvard Business School Case 501-007, September 2000.
- 01 Apr 1998
- News
Short Takes
values of their managers and the organizational culture they create. In their working paper, "Chinese Corporate Culture, Market Orientation, Innovation, and Firm Performance," HBS professor Rohit DeshpandŽ... View Details
Keywords: Garry Emmons and Caroline Chauncey
- October 2003
- Case
Merrill Lynch: Supernova
Supernova is the name given to a new way to manage client relationships that originated in the Merrill Lynch Indianapolis offices. During a trial period, Supernova generated very good results among financial advisers and their customers, but challenged the traditional... View Details
Keywords: Organizational Change and Adaptation; Customer Relationship Management; Organizational Culture; Financial Services Industry; Indianapolis
Oliva, Rogelio, Roger H. Hallowell, and Gabriel R. Bitran. "Merrill Lynch: Supernova." Harvard Business School Case 604-053, October 2003.
- November 28, 2022
- Article
Why This Should Be Business Leaders’ ‘Finest Hour’
By: Hubert Joly
Joly, Hubert. "Why This Should Be Business Leaders’ ‘Finest Hour’." Fortune.com (November 28, 2022).
- 01 Jun 2009
- News
Insights from the Post-Macho Workplace
and to work reliably and effectively, they were willing to do that. How did the change in culture benefit the company? These organizational changes, which were instituted around the company as a whole,... View Details
- Article
Design Physical and Digital Spaces to Foster Inclusion
By: Eric Anicich, Jon M. Jachimowicz, Merrick Osborne and L. Taylor Phillips
Often, strategies around making organizations more anti-racist focus on changing hearts and minds. Sometimes this isn’t enough, however, and can result in backlash or increased self-segregation among white employees. In these situations, leaders should consider using... View Details
Keywords: Anti-racism; Inclusion; Work Environment; Organizational Culture; Diversity; Change Management
Anicich, Eric, Jon M. Jachimowicz, Merrick Osborne, and L. Taylor Phillips. "Design Physical and Digital Spaces to Foster Inclusion." Harvard Business Review (website) (August 11, 2021).
- 2005
- Class Lecture
Creating Customer-Centric Cultures: Lessons from High-Performance Organizations
By: Rohit Deshpandé
Deshpandé, Rohit. "Creating Customer-Centric Cultures: Lessons from High-Performance Organizations." Boston: Harvard Business School Publishing Class Lecture, 2005. Electronic. (Faculty Lecture: HBSP Product Number 107XC.)
- December 2007 (Revised July 2011)
- Case
Leadership in Energy: Jim Rogers at Cinergy
By: Boris Groysberg, Nitin Nohria, Colleen Kaftan and Geoff Eckman Marietta
Jim Rogers, CEO of the energy company Cinergy, has led the company from the brink of bankruptcy to one of the premier energy companies through selecting a focused strategy, aligning the organization to support it, and mobilizing all the employees to implementation. The... View Details
Keywords: Communication Strategy; Leading Change; Organizational Culture; Organizational Structure; Alignment; Corporate Strategy; Energy Industry
Groysberg, Boris, Nitin Nohria, Colleen Kaftan, and Geoff Eckman Marietta. "Leadership in Energy: Jim Rogers at Cinergy." Harvard Business School Case 408-097, December 2007. (Revised July 2011.)
- May 1997 (Revised July 1997)
- Case
Vermeer Technologies (E): New Beginning
By: Ashish Nanda
The Vermeer team is pleasantly surprised by the benefits and hospitality that their new surroundings offer. Their happiness is tempered, however, by discomfort with some elements of the "Microsoft Way." As the Vermeer engineers embark on a punishing schedule for the... View Details
Keywords: Performance Expectations; Horizontal Integration; Organizational Design; Organizational Culture; Product Development; Information Technology Industry
Nanda, Ashish, and Georgia Levenson. "Vermeer Technologies (E): New Beginning." Harvard Business School Case 397-085, May 1997. (Revised July 1997.)
- 13 Dec 2004
- Research & Ideas
How Leaders Create Winning Streaks
Presentation date: November 2, 2004 The following is a summary of the virtual seminar covering: The definition, levels, and cycles of confidence. How leaders prevent losing streaks and instill organizational confidence. The keys to... View Details
Keywords: by Rosabeth Moss Kanter & Walter Kiechel
- February 1997
- Supplement
WPP--Integrating Icons (Video)
By: Joseph L. Bower and Sonja Ellingson Hout
Interviews with Martin Sorrell, Chairman of WPP Group plc, and also with the heads of several companies that are owned with WPP. Discusses corporate culture, strategies for the future, and how the various companies interact. View Details
Keywords: Management Teams; Organizational Structure; Organizational Culture; Relationships; Communication; Strategy
Bower, Joseph L., and Sonja Ellingson Hout. "WPP--Integrating Icons (Video)." Harvard Business School Video Supplement 397-504, February 1997.
- April 2008 (Revised July 2011)
- Module Note
Strategic Renewal
By: David J. Collis and Jan W. Rivkin
While it is relatively easy to identify why strategies fail, it is much harder to explain how to fix a failing strategy or build an organization that can continuously renew its strategy. This note identifies some patterns that distinguish companies whose renewal... View Details
Collis, David J., and Jan W. Rivkin. "Strategic Renewal." Harvard Business School Module Note 708-503, April 2008. (Revised July 2011.)
- March 2023
- Supplement
Innovation at Google Ads: The Sales Acceleration and Innovation Labs (SAIL) (B)
By: Linda A. Hill and Emily Tedards
In 2018, Ana Owczarzak was appointed to lead Google Ads' new innovation and accelerator team - the Sales Acceleration and Innovation Labs (SAIL). The purpose of SAIL was to offer testing and incubation services for individuals within Google Ads who were developing new... View Details
Keywords: Innovation Leadership; Organizational Culture; Technology Industry; Information Technology Industry; Advertising Industry; United States
Hill, Linda A., and Emily Tedards. "Innovation at Google Ads: The Sales Acceleration and Innovation Labs (SAIL) (B)." Harvard Business School Supplement 423-077, March 2023.
- October 18, 2024
- Article
Why Workplace Well-Being Programs Don’t Achieve Better Outcomes
By: Jazz Croft, Acacia Parks and Ashley Whillans
By 2026, global corporate spending on wellness programs is set to top $94.6 billion, yet anticipated improvements in well-being are not being realized,
and, in fact, mental health needs are continuing to rise around the world. Drawing on a large body of recent... View Details
Croft, Jazz, Acacia Parks, and Ashley Whillans. "Why Workplace Well-Being Programs Don’t Achieve Better Outcomes." Harvard Business Review Digital Articles (October 18, 2024).
- September 2021
- Comment
Commentary on ‘2019 Academic Marketing Climate Survey: Motivation, Results and Recommendations', by Jeff Galak and Barbara E. Kahn
By: John A. Deighton
This paper reflects on the conclusions of a survey by Galak and Kahn on the climate experienced by faculty of all genders and ethnicities in the marketing departments of US business schools. View Details
Deighton, John A. "Commentary on ‘2019 Academic Marketing Climate Survey: Motivation, Results and Recommendations', by Jeff Galak and Barbara E. Kahn." Marketing Letters 32, no. 3 (September 2021): 337–339.