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Show Results For
- All HBS Web
(1,520)
- News (276)
- Research (1,054)
- Events (9)
- Multimedia (2)
- Faculty Publications (409)
- 14 Dec 2011
- Research & Ideas
The New Measures for Improving Nonprofit Performance
direction and the internal data to understand its own strengths and weaknesses can be overly influenced by outside demands for metrics that may not always be relevant to its ultimate success. “Without understanding outcomes, you can't get... View Details
Keywords: by Julia Hanna
- 30 Oct 2006
- First Look
First Look: October 31, 2006
customer service—to build his business. Covers the first 50 years of American Airlines' history, beginning with its role as an industry consolidator in the late 1920s. Smith's strategic and operational choices in building American... View Details
Keywords: Sean Silverthorne
- 02 Jan 2012
- Research & Ideas
Most Popular Articles of 2011
companies to look at products the way customers do: as a way to get a job done. Are You a Level-Six Leader? (23,834) http://hbswk.hbs.edu/item/6752.html Published: July 6, 2011 Asking the question, whom do you serve? is a powerful vector... View Details
Keywords: by Staff
- 18 Mar 2008
- First Look
First Look: March 18, 2008
customers and non-customers; and 2) We collected data from two laboratory studies. We break our theoretical problem into two subproblems. First, we ask, "What kind of WOM drives sales?" Motivated... View Details
Keywords: Martha Lagace
- 03 Mar 2009
- First Look
First Look: March 3, 2009
and complementary effects across channels to provide sales forecasting, promotion planning, and customer relationship management guidance to multichannel managers. We investigate three contingencies in a sales analysis of a leading U.S.... View Details
Keywords: Martha Lagace
- 01 Sep 2003
- News
Books
failures as well as successes. A final chapter examines how some companies — even whole industries, like integrated circuits — literally have shifted the locus of experimentation to their customers and created billions of dollars of new... View Details
- 20 Mar 2017
- Book
Why Companies Are Placing Users at the Core of Their Innovation Strategies
number of companies are placing users at the core of their business strategies. Take MUJI, a leading Japanese design retailer, which has created a range of products designed by customers including a car, light fixtures, and sofas. The... View Details
Keywords: by Dina Gerdeman
- 27 Apr 2009
- Research & Ideas
Building Businesses in Turbulent Times
specialist. In the IT industry, opportunities are arising to replace high-cost data centers and incompatible networks with lower-cost Web services platforms. As a result, we've seen renewed interest in "cloud computing" and... View Details
Keywords: by Staff
- 01 Oct 2002
- News
View from the Top
the lawyers or the accountants. Schleyer: The big offenders get people talking, but I don't believe the American public has in general lost confidence in corporate America. Wagoner: Realistically, yes, the data suggest that business... View Details
- 28 Jul 2014
- Research & Ideas
Eyes Shut: The Consequences of Not Noticing
gas flow into the can and explode. (While all of the data that I am using about the Walmart stories are from publicly available sources, it should be noted that I served as an expert witness in the case of Melvin v. Walmart, Inc.) This... View Details
- 15 May 2012
- First Look
First Look: May 15
the social objective function, tagging generates costs that must be weighed against the benefits it generates through conventional channels. Only tags that are sufficiently predictive of ability, such as disability status, will be used. Calibrated simulations using... View Details
Keywords: Carmen Nobel
- 11 Mar 2008
- First Look
First Look: March 11, 2008
Working PapersTesting Strategy with Multiple Performance Measures Evidence from a Balanced Scorecard at Store24 Authors:Dennis Campbell, Srikant M. Datar, Susan L. Kulp, and V.G. Narayanan Abstract We analyze balanced scorecard data... View Details
Keywords: Martha Lagace
- 14 Aug 2007
- First Look
First Look: August 14, 2007
stimulates greater use for a given buyer). We find that higher prices screen out those who use the product less. The amount paid does not have a psychological effect on use, but there is some evidence that the act of paying increases use. We use our View Details
Keywords: Martha Lagace
- 01 Dec 2016
- News
Alumni Books of 2016
where analysis of the facts and data fails to provide a clear answer. Gray areas test managers’ skills and humanity. Badaracco presents a five-question framework offering a way for managers to balance their analytical work with the human... View Details
- 14 Nov 2007
- First Look
First Look: November 14, 2007
http://www.hbsp.harvard.edu/b01/en/common/item_detail.jhtml?id=808026 'Doer's Profile' Nelson Mandela (1918- ) Harvard Business School Case 808-040 Profile of Nelson Mandela designed to facilitate a discussion of the nature of enduring success. Includes both... View Details
Keywords: Martha Lagace
- 13 Nov 2007
- Research & Ideas
Six Steps for Reinvigorating America
allies. There's also a big gap between how these countries view Americans, the people, and America, the country. I have survey data in the book that show that. So why aren't we mobilizing more Americans to do good around the world?... View Details
Keywords: by Sean Silverthorne
- 17 Oct 2006
- First Look
First Look: October 17, 2006
influence facility managers' decisions. As a result, managers of facilities that are subjected to comparable institutional pressures adopt distinct sets of management practices that appease different external constituents. Using an original survey and archival View Details
Keywords: Sean Silverthorne
- 18 Feb 2021
- Blog Post
SIPs in 2021
work and obtain feedback from three coaches. Each team specified areas for which they wanted advice—such as their understanding of the customer problem, their experimentations validating key business assumptions, whether they had... View Details
- 01 Jun 2017
- News
Alumni and Faculty Books for June 2017
drought, the Great Depression, and a world war. He learned to work hard and thirsted for an education. Melvin married and fathered 12 children. His business careers led to his owning his own businesses, which thrived in small-town America because of Melvin’s View Details
- 01 Sep 2014
- News
Afghanistan’s Hope and Light
employer (1,100 workers) and biggest taxpayer ($500 million and counting). “If we treated the Afghans with respect, it would create a brand loyalty and empathy they’d never had a chance to experience before,” Khoja says of the company’s initial, basic strategy. “In... View Details
Keywords: Julia Hanna