Publications

January 2008 (Revised March 2008)
Case

Uria Menendez, the pre-eminent law firm in Iberia, is at a critical point in its long and distinguished history. Its newly appointed second generation co-managing Partners are facing some critical strategic decisions concerning how the firm should position itself in... View Details

Keywords: Global Strategy; Networks; Selection and Staffing; Work-Life Balance; Compensation and Benefits; Decision Making; Expansion; Legal Services Industry; Iberian Peninsula

Educators

February 8, 2022
Article

Time-Driven Activity-Based Cost Comparison of Treating Five Acute, Low-Severity Conditions

By: Alan Yang, Andy Hung-Yi Lee, Joseph W. Kopp, Katherine D. Rose, Adam M. Licurse, Philip D. Anderson and Robert S. Kaplan

In 2017, patients made 145 million visits to emergency departments (EDs), generating $76.3 billion in charges. About a third of ED visits, however, were for conditions that were treatable in lower-resourced settings. We used time-driven activity-based costing (TDABC)... View Details

Keywords: Time-Driven ABC; Health Care Costs; Activity Based Costing and Management; Health Care and Treatment

Read Now

28 Apr 2015
First Look

First Look: April 28

Management: Can a Balanced Scorecard Change a Culture? By: Gibbons, Robert, and Robert S. Kaplan Abstract—Agency theorists, historically, have analyzed what kinds of performance measures should be used in formal incentive contracts. For... View Details

Keywords: Sean Silverthorne

05 Apr 2011
First Look

First Look: April 5

and operations theory suggests that the longer people wait, the less satisfied they become; we demonstrate that due to what we term the labor illusion, when websites engage in operational transparency by signaling that they are exerting... View Details

Keywords: Sean Silverthorne

16 Mar 2010
First Look

First Look: March 16

authority. This three-level structure closely parallels that of all organized team sports. The play on the field is like the markets of capitalism, and the actions of the players are regulated by referees who enforce a set of rules... View Details

Keywords: Martha Lagace

January 1991
Case

Datapaq Ltd.: Getting Control

By: Robert G. Eccles Jr.

Conference Presentation

Building Capabilities: Ensuring Long-Term Success in a Professional Service Firm

By: Robert G. Eccles Jr.

November–December 1983
Article

Control with Fairness in Transfer Pricing

By: Robert G. Eccles Jr.

Keywords: Fairness; Price

June 1985
Case

Chemical Bank: Payments Automation Project (A) (Condensed)

By: Robert G. Eccles Jr.

Keywords: Banks and Banking; Technology; Banking Industry

August 1984 (Revised August 1985)
Background Note

Note on Payment Systems

By: Robert G. Eccles Jr.

Keywords: Wages

November 1980 (Revised October 1984)
Supplement

Progressive Corp.'s Divisionalization Decision (B)

By: Robert G. Eccles Jr.

Supplements the (A) case. Designed as an in-class handout. View Details

Keywords: Organizational Structure

01 Mar 2009
News

Honoring HBS’s Organization Men

lecturer Robert Eccles moderated the discussion. Nohria, noting that the book turns on just a few key concepts (see sidebar), asked how some of the book’s core ideas had come about. “It’s hard to figure out... View Details

Keywords: Colleges, Universities, and Professional Schools; Educational Services; Publishing Industries (except Internet); Information

15 May 2018
First Look

New Research and Ideas, May 15, 2018

productive. That’s a missed opportunity. Questioning is a powerful tool for unlocking value in companies: It spurs learning and the exchange of ideas, it fuels innovation and better performance, and it builds trust among team members. And it can mitigate business risk... View Details

Keywords: Dina Gerdeman

September 2009
Article

A Detailed Analysis of the Reduction Mammaplasty Learning Curve: A Statistical Process Model for Approaching Surgical Performance Improvement

By: Matthew Carty MD, Rodney Chan, Robert S. Huckman, Daniel C. Snow and Dennis Orgill

Background: The increased focus on quality and efficiency improvement within academic surgery has met with variable success among plastic surgeons. Traditional surgical performance metrics, such as morbidity and mortality, are insufficient to improve the... View Details

Keywords: Experience and Expertise; Health Care and Treatment; Medical Specialties; Outcome or Result; Performance Efficiency; Performance Improvement

28 Aug 2012
First Look

First Look: August 28

Link between Non-financial and Financial Performance in One Space Authors: Robert G. Eccles, Jess Schulschenk, and George Serafeim Publication: In Making Investment Grade: The Future of Corporate Reporting, edited View Details

Keywords: Sean Silverthorne

June 2008 (Revised July 2008)
Case

The Miami Project to Cure Paralysis

By: Robert Steven Kaplan, Christopher Marquis and Brent Kazan

Marc Buoniconti is the co-founder of the Miami Project to Cure Paralysis, a nonprofit medical research organization. The project was founded in 1985 by Marc and his father Nick, a former Hall of Fame football player, when Marc suffered a spinal cord injury. In 2007,... View Details

Keywords: Investment; Philanthropy and Charitable Giving; Health Testing and Trials; Leadership; Growth and Development Strategy; Mission and Purpose; Research and Development; Nonprofit Organizations; Health Industry; Miami

Educators

Article

Who Will Go First?

By: Robert G. Eccles

Keywords: Integrated Reporting; Integrated Corporate Reporting

Read Now

January 2008 (Revised March 2008)
Supplement

Uría Menéndez (C)

By: Robert G. Eccles

The Uria Menendez C case describes the passing of the firm's founder, Rodrigo Uria, its continued success (including being one of the Top 10 MNA law firms in the world) and its decision to open an office in Warsaw. View Details

Keywords: Business Offices; Decisions; Success; Expansion; Legal Services Industry; Iberian Peninsula; Poland