US Postal Service - Publications - Faculty & Research

01 Dec 2023
News

Thinking Ahead

As we wind down 2023, there’s talk everywhere of generative AI and how it will fundamentally alter the world as we know it; but how does that translate for your corner of the business world? Is TikTok something you need to take seriously? (Is it time to dance?) We... View Details

Keywords: Julia Hanna; Illustrations by Chris Gash; News, Library, Internet, and Other Services; Information

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Finance - Faculty & Research

subsequent insurance demand. Using a seven-year panel, we develop three main findings. First, recent experience matters for demand, consistent with overinference from small samples. Second, spillovers also matter, in the sense that the... View Details

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Leadership Initiative - Leadership

Review Press 2014), co-founder of Paradox Strategies, and co-creator of the Innovation Quotient, re:Route, and re:Mind. Hill co-founded InnovationForce, a SaaS company using AI and machine learning to accelerate the process of innovation.... View Details

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Drivers of Competitiveness - Institute For Strategy And Competitiveness

efficiency and prosperity. Key Concepts Productivity Competitivenss is determined by the productivity with which a location uses its human, capital, and natural endowments to create value. Microeconomic Foundations Productivity ultimately... View Details

01 Sep 2023
News

In My Humble Opinion: Futures Investor

rowed lightweight crew. His worldview broadened during two years of military service as an officer with the Navy SEALs in Vietnam and a subsequent US State Department posting in Upper Volta (now Burkina... View Details

Keywords: Deborah Blagg; climate change; investment banking; leadership; carbon tax

05 Nov 2024
Book

Building the Road to 'Small Business Utopia' with AI and Fintech

But what if technology had the power to make a small business owner significantly wiser about their cash flow, and a lender wiser as well? What if new loan products and services made it easier to create what one investor calls a “truth... View Details

Keywords: by Karen G. Mills; Financial Services

December 2007 (Revised October 2008)
Case

The American National Red Cross (A)

By: Jay W. Lorsch, Eliot Sherman and David Chen

Describes the governance issues facing the Board of Governors of the American Red Cross. After a series of issues--FDA consent decree on its blood operations; the response to 9/11 and Hurricane Katrina--the Red Cross board was under pressure to fix its governance from... View Details

Keywords: Corporate Governance; Governing and Advisory Boards; Management Practices and Processes; Service Operations; Business Processes; Non-Governmental Organizations; Service Industry

Citation

Educators

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01 Jun 2023
HBS Case

A Nike Executive Hid His Criminal Past to Turn His Life Around. What If He Didn't Have To?

[juvenile detention] coming toward me. I thought my worlds were about to collide. But he walked right past me. Either he didn’t see me, or he didn’t recognize me.” In addition, when US President Barack Obama spoke at Nike’s headquarters,... View Details

Keywords: by Dina Gerdeman; Apparel & Accessories

14 Jul 2003
Research & Ideas

Keeping Your Balance With Customers

generally found in more mature industries, involves identifying and eliminating unprofitable customers. A consumer bank with significant and stable market share had as an objective to "identify, upgrade, or exit unprofitable accounts." View Details

Keywords: by Robert S. Kaplan & David P. Norton

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Stages of Development - Institute For Strategy And Competitiveness

financial crises’ and external, sector-specific demand shocks. Innovation-Driven Stage In the Innovation-Driven Stage, the ability to produce innovative products and services at the global technology frontier View Details

18 May 2022
Research & Ideas

Are Banks the ‘Bad Guys’? Overdraft Fees Are Crushing Low-Income Customers

Payday lenders have long been cast as villains for charging consumers sky-high interest rates, leaving borrowers who live paycheck to paycheck struggling to repay loans. But conventional banks are just as guilty of using fees to penalize... View Details

Keywords: by Rachel Layne; Financial Services

October 2021 (Revised January 2022)
Case

Chia Network: Reimagining Programmable Money

By: William A. Sahlman and George Gonzalez

Chia Network developed a novel blockchain platform that was more eco-friendly, decentralized, and scalable than Bitcoin, Ethereum, and other blockchains. Now, company leadership must decide how to scale the startup and prioritize various partnerships, use cases, and... View Details

Keywords: Blockchain; Entrepreneurship; Business Startups; Growth and Development Strategy; Financial Services Industry; Financial Services Industry; United States

Citation

Educators

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26 Nov 2012
Research & Ideas

New Winners and Losers in the Internet Economy

more jobs than the consumer support services layer—365,000 compared to 245,000—but it grew at a slower pace (70 percent) than the support services layer (229 percent). "The consumer support layer is... View Details

Keywords: by Dina Gerdeman; Publishing

03 Mar 2023
Research & Ideas

When Showing Know-How Backfires for Women Managers

Most of us would like to impress the people we work with. But new research from Harvard Business School Assistant Professor Alexandra Feldberg finds that, for women managers, this aspiration can undermine performance. Feldberg discovered... View Details

Keywords: by Kara Baskin; Retail; Consumer Products

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HBS - The year in Review

pandemic travel restrictions, the program pivoted to focus on US challenges and opportunities, taking more than 1,000 students to one of 15 domestic locations. With a lens on the course’s three modules—contextual intelligence, team... View Details

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HBS - Key Metrics

Gender: Female 45% 46% 46% 44% 43% International Citizenship 39% 38% 37% 33% 35% US Race / Ethnicity 1 American Indian / Alaska Native 0% 0.2% 0% 0% 0% Asian 22% 24% 24% 19% 17% Black / African American 10% 11% 12% 11% 9% Hispanic /... View Details

2017
Report

The American Angel: The First In-Depth Report on the Demographics and Investing Activity of Individual American Angel Investors

By: Laura Huang, Andy Wu, Min Ju Lee, Jiayi Bao, Marianne Hudson and Elaine Bolle

Early-stage financing from angel investors is critical to the success of high-growth startups. Recent estimates suggest that annual US angel investment activity may total as much as $24 billion each year, contributing to the growth and success of more than 64,000... View Details

Keywords: Angel Investors; Geography; Risk; Entrepreneurship; Venture Capital; Demographics; Geographic Location; Decision Making; Financial Services Industry; Financial Services Industry; United States

Citation

Read Now

25 Jul 2017
First Look

First Look at New Research and Ideas: July 25, 2017

forthcoming Journal of Political Economy Reserve Design: Unintended Consequences and the Demise of Boston's Walk Zones By: Dur, Umut, Scott Duke Kominers, Parag A. Pathak, and Tayfun Sönmez Abstract—Admissions policies often use reserves... View Details

Keywords: Carmen Nobel

08 Apr 2013
Research & Ideas

How to Demotivate Your Best Employees

company. Perfect attendance was defined as not having any unexcused absences or tardy shift arrivals during the month. The plant managers had all the right intentions when they implemented the award program. Absenteeism and tardiness costs View Details

Keywords: by Dina Gerdeman; Service

September 2015
Case

GovDelivery

By: Mitchell Weiss

Is government the biggest, worst customer in the world? And is that a reason for venture investors to back companies that sell to government or to stay away? It had been seven years since Scott Burns joined his friend Zach Stabenow to get a company called GovDocs off... View Details