Service Models - Publications - Faculty & Research

01 Apr 1998
News

Plunging Into the Net

Service Management Unit, into an oversubscribed elective: Managing Marketspace Service Interfaces (MMSI), taught this year by Rayport and HBS professor Leonard A. Schlesinger. But a number of experts at the... View Details

21 Jun 2004
Research & Ideas

Music Downloads: Pirates—or Customers?

industry consider peer-to-peer services as marketing tools rather than the enemy? Should online pricing be different from in-store pricing? What happens when broadband makes it as easy to illegally download an entire CD as an individual... View Details

Keywords: by Sean Silverthorne; Entertainment & Recreation; Music

11 Apr 2007
Research & Ideas

Adding Time to Activity-Based Costing

definite advance over the arbitrary overhead allocations done by traditional standard cost systems, many companies abandoned ABC or updated their model only infrequently, because of the high time and cost associated with re-estimating the... View Details

Keywords: by Sarah Jane Gilbert

September 2010 (Revised April 2013)
Case

Gazelle in 2012

By: Andrei Hagiu and James Weber

Gazelle has pioneered a reCommerce intermediation model: it buys used electronics from consumers and resells them on eBay or to wholesalers. Going forward, its two main strategic challenges are 1) deciding how much to rely on partnerships with large retailers for... View Details

Keywords: Business Model; Growth and Development Strategy; Markets; Two-Sided Platforms; Partners and Partnerships; Business Strategy; Service Industry; Service Industry

Citation

Educators

Purchase

Web

Tools | New Venture Competition

Solara provides an on-demand solar irrigation service to Indian farmers, increasing their access to affordable, reliable, and clean irrigation. Team: Rea Savla, MBA 2024; Vishesh Mehta Play Video duration: 1:32 2024 New Venture... View Details

09 Apr 2014
Research & Ideas

A Playbook for Small-Business Job Creation

be in a position to do that." Mills is looking at models for delivering capital to these companies, including the SBA's Small Business Investment Company program (SBIC). This program, which in most cases allows private investment... View Details

Keywords: by Carmen Nobel; Financial Services; Financial Services

07 May 2020
News

Ensuring Student Equity

Once the public schools in North Chicago decided to close in mid-March because of COVID-19, it took Jennifer Grumhaus (MBA 1994) and her staff less than 72 hours to totally revamp the business model for the nonprofit she runs, North... View Details

Keywords: Jennifer Gillespie

28 May 2019
News

Ask the Expert: In Security

implement security systems and services based on what they believe will work best for them and their customers, individual consumers should think carefully about several factors when considering a cloud-security provider: Does the View Details

Keywords: Jen McFarland Flint; cybersecurity

11 Nov 2014
First Look

First Look: November 11

demonstrates that when employees can see their customers, the beneficiaries of their efforts, the quality and efficiency of the service they deliver can actually improve. Studies in food service show how... View Details

Keywords: Sean Silverthorne

01 Dec 2014
News

Making Big Data Fashionable

from anything so unquantifiable as emotion, Moon values that intuition and wants to “help validate” it. More Retail Revolutions Speeding Up Accessories BaubleBar cofounders Amy Jain and Daniella Yacobovsky (both MBA 2010) apply the popular “fast fashion” View Details

Keywords: Christine Lejeune; fashion; Market Research, Photo, Translation, Veterinary and Other Services; Market Research, Photo, Translation, Veterinary and Other Services

01 Mar 2009
News

Your Taxi Is Waiting

service DayJet, launched in October 2007, placed an up-front order for 239 Eclipse 500s and used a chancier, less profitable per-seat pricing model for its Florida-based operations. The company ran out of... View Details

Keywords: Julia Hanna; Air Transportation; Transportation

01 Mar 2013
News

A Healthy Profit

of Antares is to harness the power of private enterprise to promote public health." As part of its research and educational activity, Antares deploys joint HBS and HSPH student field-study teams around the world to work with health products and View Details

Keywords: Garry Emmons; Educational Services; Educational Services; Educational Services

01 Mar 2019
News

Case Study: Off to a Fine Art

Photo courtesy of James Ellerker Photography The Question: There’s a necessary element of bulk in the rental business—if you only needed one or two pieces you’d just buy them, Giridharadas says. Her question is how to get there. A chef View Details

Keywords: Jen McFarland Flint

01 Mar 2007
News

The Plight of the Global Poor

part of the problem, is increasingly being called on to be part of the solution. How business can do this most effectively is the focus of the GPP’s research and scholarly activity. While GPP faculty note that it is too early to declare any View Details

Keywords: Garry Emmons; bottom of the pyramid (BOP); Educational Services; Educational Services; Educational Services; Educational Services

Profile

Tessa Vacher-Desvernais

focus on lean operations.” Her long-term ambitions remain a work in progress. “I’m interested in investing in B2C, maybe a growth fund in the consumer space. I can use the years just out of school to grow my investor mindset or to define new B2C business View Details

Keywords: Financial Services; Financial Services

01 Sep 2011
News

Faculty Research Online

Technology Ventures, Eisenmann introduces students to the idea of the lean start-up, a methodology that has proven successful for many young high-tech companies. Are You a Level-Six Leader? Asking the question, Whom do you serve? is a powerful basis for a useful... View Details

Keywords: Educational Services; Educational Services

01 Mar 2012
News

Investing FAQ

Investing in HBS Great Expectations Model Teamwork Donor Spotlight Balanced Scorecard and Beer Game Go High-Tech FIELD 2: Global Intelligence Why is participation important? Every gift represents an endorsement of the School’s mission to... View Details

Keywords: Educational Services; Educational Services; Educational Services; Educational Services

01 Jun 2015
News

3-Minute Briefing: Rehito “Ray” Hatoyama (MBA 2008)

just signed on to do with Fox. To become a truly competitive global company, you need to have a broad portfolio. Hello Kitty is great, but we need to have other properties to grow even further. We also want to expand our business model... View Details

Keywords: Julia Hanna; Hello Kitty; Special Design Services; Special Design Services; Special Design Services

14 May 2013
First Look

First Look: May 14

P/E industries, which have a negative valuation change in the year after the investment. 2006 New England Journal of Medicine Leading Clinicians and Clinicians Leading By: Bohmer, Richard M.J. Abstract—More effective models of care... View Details