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  • All HBS Web  (1,575)
    • People  (4)
    • News  (291)
    • Research  (1,099)
    • Events  (9)
    • Multimedia  (2)
  • Faculty Publications  (392)
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  • 26 Jan 2016
  • First Look

January 26, 2016

disclosure. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=50424 forthcoming American Economic Review: Papers and Proceedings Productivity and Selection of Human Capital with Machine Learning By: Chalfin, Aaron, Oren... View Details
Keywords: Sean Silverthorne
  • 17 Jun 2002
  • Research & Ideas

Entrepreneurship in Asia and Foreign Direct Investment

strength or weakness of local entrepreneurship in host countries, Huang argued. The institutional quality of an economy, which affects the efficiency of capital allocation and the security of property rights of View Details
Keywords: by Martha Lagace
  • 22 Mar 2017
  • Research & Ideas

What's the Ideal Frequency for a Sales Quota?

up.’”  An increase in the quantity of sales, but a decrease in the quality While a daily quota spurred an increase in the raw number of products sold and dollars earned, the effect on the types of View Details
Keywords: by Carmen Nobel
  • 12 Apr 2016
  • First Look

April 12, 2016

customers rather than take possession of and responsibility for the products or services in question, they have inherently low cost structures and fat gross margins. They are highly defensible once established, owing to network effects.... View Details
Keywords: Sean Silverthorne
  • 20 Jul 2020
  • Op-Ed

It's Time for a Bipartisan Health Plan for Employers and Employees

their dominance has lulled them into somnolence. Private insurers could compete by reducing the estimated waste in the health care system of $900 billion; experts estimate that at least $250 billion could be saved without diminishing the View Details
Keywords: by Regina E. Herzlinger and Richard J. Boxer; Health; Insurance
  • 24 Oct 2012
  • Research & Ideas

Want People to Save More? Send a Text

safety net for emergencies, but also would reduce financial stress and improve their quality of life. "In the private sector, a lot of startups fail, and the market provides a signal about whether the View Details
Keywords: by Kim Girard
  • Profile

Brian T. Bedol

quality programming aimed at multiple digital platforms. It rests at the intersection of technology and new programming. He shared his insights about his start-up experiences with the Rock Center. You’ve had a pretty amazing run as an... View Details
  • 02 Apr 2019
  • First Look

New Research and Ideas, April 2, 2019

contributions per year from France, creating social value by increasing the availability and quality of free and open source software. Estimates indicate this would have cost paid software developers roughly $20 million per year to... View Details
Keywords: Dina Gerdeman
  • 05 Jun 2007
  • First Look

First Look: June 5, 2007

response, Beijing Hualian developed a new "Family Store" format targeted at the nation's growing middle class, made up of younger consumers with more fashionable tastes. Like hypermarkets, Hualian Family Stores include both food and nonfood lines, but differ... View Details
Keywords: Martha Lagace
  • 20 Jan 2015
  • First Look

First Look: January 20

practices in over 1,800 schools educating 15-year-olds in eight countries. Overall, we show that higher management quality is strongly associated with better educational outcomes. The UK, Sweden, Canada, and the U.S. obtain the highest... View Details
Keywords: Sean Silverthorne
  • 23 Oct 2018
  • First Look

New Research and Ideas, October 23, 2018

virtually irresistible. But long-term assessments could differ, particularly if the free service reduces quality and consumer choice. In this short paper, we examine these concerns. Publisher's link:... View Details
Keywords: Dina Gerdeman
  • 20 Feb 2001
  • Research & Ideas

What’s Next for Japan

approach was not a universal panacea to competing in the global economy." Porter went on to suggest that even the profitable Japan had serious limitations. "Total quality management, lifetime employment, close relationships with... View Details
Keywords: by Hilah Geer
  • Profile

Marla Malcolm Beck

there.” At Berkeley, Beck majored in political economy and was enthralled by comparative economics. After graduation in 1995, she joined McKinsey & Co. where her leadership qualities flourished. On one major engagement with an... View Details
  • 11 Jan 2011
  • First Look

First Look: Jan. 11

as creating "shared value"-generating economic value in a way that also produces value for society by addressing its challenges. A shared value approach reconnects company success with social progress. Firms can do this in three distinct ways: by reconceiving... View Details
Keywords: Sean Silverthorne
  • 26 Jun 2000
  • Research & Ideas

What’s an Internet Business Model? Ask a Health Care Professional

business: customers, products, value propositions, the capabilities and advantages any player brings that will allow the plans to meet success. And while businesses have always used a "platform" of technology of one kind or another to deliver View Details
Keywords: by Martha Lagace; Health
  • 01 Feb 2011
  • First Look

First Look: Feb. 1

When information is asymmetric (the quality of a potential partner is known only to himself), it may seem that partner choice is not possible without signaling. Many mutualisms, however, exist without signaling, and the mechanisms by... View Details
  • 14 Jun 2016
  • First Look

June 14, 2016

by leading multifaceted lives themselves. They can reward employees for the quality and results of their work rather than the time put into it. And they can enforce reasonable work hours, require vacations, and take other steps to protect... View Details
Keywords: Sean Silverthorne
  • May 16, 2016
  • Article

Food Safety Economics: The Cost of a Sick Customer

By: Dina Gerdeman and John A. Quelch
Chipotle Mexican Grill’s ongoing struggle to win customers back months after a contaminated food crisis highlights the challenges companies face with keeping food safe.

Chipotle has seen its shares tumble and recently reported its first-ever quarterly loss... View Details
Keywords: Food Safety; Organic Food; Supply Chain Management; Globalization Of Food Business; Mérieux NutriSciences: Marketing Food Safety Testing; Food Safety Modernization Act 2011; Plant-Based Agribusiness; Transition; Economic Systems; Food; Health; Supply and Industry; Logistics; Practice; Problems and Challenges; Quality; Safety; Business Strategy; Corporate Strategy; Customization and Personalization; Consumer Products Industry; Consumer Products Industry; Consumer Products Industry; Consumer Products Industry; Consumer Products Industry; Consumer Products Industry; Consumer Products Industry; Consumer Products Industry; Mexico; North America; United States; Canada
Citation
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Gerdeman, Dina, and John A. Quelch. "Food Safety Economics: The Cost of a Sick Customer." Harvard Business School Working Knowledge (May 16, 2016).
  • 01 Oct 2002
  • News

Jeremiah P. Murphy, Jr.

the Coop, the focus on books is true to the store's original charter. Founded by a group of thrifty Harvard undergrads who felt Cambridge merchants were charging too much for books and firewood, the Coop has over the years provided the Harvard and MIT communities with... View Details
  • 17 Aug 2015
  • Research & Ideas

Who is Boss in the Sharing Economy?

hair salons to real estate agencies have long organized themselves as associations of individuals, with the company itself exerting more or less control over the interaction between service provider and customer. Some hair salons employ their stylists, provide them... View Details
Keywords: by Michael Blanding; Service; Technology
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