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  • December 2003 (Revised May 2004)
  • Case

Sears Auto Centers (A) (Abridged)

By: Lynn S. Paine
In the early 1990s Sears faced and allegations by the California Department of Consumer Affairs that the company's auto repair centers had been overbilling customers and making unnecessary repairs. Top management must evaluate the problem and come up with a plan to... View Details
Keywords: Corporate Governance; Corporate Accountability; Ethics; Organizational Culture; Compensation and Benefits; Management Teams; Employees; Behavior; Motivation and Incentives; Performance Improvement; Auto Industry
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  • 06 Feb 2018
  • First Look

First Look at New Research and Ideas: February 6, 2018

how the composition of patenting teams relates to both the scope of their patent applications and the speed of their patent approvals by examining the main effects of team members’ intra-organizational diversity (based on affiliations with formal View Details
  • 23 Dec 2002
  • Research & Ideas

Partnering and the Balanced Scorecard

intra-organizational partnerships, facilitating alignment and partnership with external constituents: customers, suppliers, and communities. The Balanced Scorecard: From Measurement To Management We introduced the Balanced Scorecard (BSC) in 1992.1 The BSC measures... View Details
Keywords: by Robert S. Kaplan & David P. Norton
  • 13 Jan 2009
  • First Look

First Look: January 13, 2009

and, as a result, gain the capacity to curb its influence. Download the paper: http://www.hbs.edu/research/pdf/07-099.pdf Cultural Notes on Chinese Negotiating Behavior Authors:James K. Sebenius and Cheng (Jason) Qian Abstract Western... View Details
Keywords: Martha Lagace
  • 10 May 2016
  • First Look

May 10, 2016

prowess. This narrative stresses that Britannica’s management faced organizational diseconomies of scope between supporting lines of business in the old and new markets, which generated internal conflicts. These conflicts hindered the... View Details
Keywords: Carmen Nobel
  • 27 Mar 2007
  • First Look

First Look: March 27, 2007

Organizational Behavior (forthcoming) Abstract Using a panel data set of top-performing security analysts over a nine-year period, we show that top performers do not "own" their performance, even... View Details
Keywords: Martha Lagace
  • 01 Dec 2003
  • News

Business Answers the Call

(see sidebar). “What business managers and leaders most have to share with education officials lies in the domain of organizational behavior and human resources,” says Leschly. “Education is a... View Details
Keywords: Garry Emmons; Educational Support Services; Educational Services
  • 01 Mar 2017
  • News

Alumni and Faculty Books for March 2017

that successful people have simply found their own way to do them. Molinsky finds there are five key challenges underlying our avoidance tendencies: authenticity, competence, resentment, likability, and morality. Does the new behavior... View Details
  • 01 Sep 2009
  • First Look

First Look: September 1

18, no. 3 (fall 2009): 817-844 Abstract This paper examines how organizational structure affects behavior and outcomes, studying the performance of different types of venture capital organizations. We find a... View Details
Keywords: Martha Lagace
  • 24 Jun 2008
  • First Look

First Look: June 24, 2008

into asset prices. Position and Emotion: The Significance of Georg Simmel's Structural Theories for Leadership and Organizational Behavior Authors: Rosabeth Moss Kanter and Rakesh Khurana Publication: In The... View Details
Keywords: Martha Lagace
  • 21 Feb 2012
  • Research & Ideas

Leadership Program for Women Targets Subtle Promotion Biases

behaviors can be seen as abrasive instead of assertive, arrogant instead of self-confident, and self-promoting instead of entrepreneurial. These perceptions can hold women back. "We cannot just tell women that if they want to take... View Details
Keywords: by Maggie Starvish
  • 16 Sep 2014
  • First Look

First Look: September 16

bridging. We conclude by highlighting fruitful avenues for cross-disciplinary dialogue in the hope of promoting future research on emerging markets and defining the next frontier of institutional theory in organizational analysis.... View Details
Keywords: Sean Silverthorne
  • 27 Oct 2017
  • News

The Best Business Advice I’ve Ever Received

on leadership and organizational behavior because most of my life is trying to figure that out, and it's been that way for the 20 years I've been out. Linda Tay Esposito, class of 1997. Surround yourself... View Details
  • Web

Meet the Team | Information Technology

Margolis ; James Dinan and Elizabeth Miller Professor of Business Administration Unit Head, Organizational Behavior Chair, Program for Leadership Development Ruth Page Director of Multimedia Development Ruth... View Details
  • 01 Jun 2014
  • News

What’s Next

government to address serious problems in our social fabric, how can the massive assets, talents, and organizational skills of the business community be harnessed to create an engine for dragging, pushing, and cajoling society to a higher... View Details
Keywords: HBS Campaign; Colleges, Universities, and Professional Schools; Educational Services
  • 27 Jun 2017
  • First Look

First Look at New Research and Ideas, June 27

behavior and a more sluggish response to incentives should result. Results from an additional experiment add support to this explanation. When individuals select into earning money for a charity and thus likely place a higher value on... View Details
Keywords: Sean Silverthorne
  • 15 Jan 2013
  • First Look

First Look: January 15

may explain different ways of organizing across organizations. This study contributes to understanding social entrepreneurship as a field of practice and it describes avenues for theorizing about the different organizational approaches... View Details
Keywords: Sean Silverthorne
  • Web

2018 Symposium - Race, Gender & Equity

Findings Harvard Business School Tony Mayo presents "AASU50 Research Findings" at the 2018 Gender and work Symposium. Tony Mayo also serves as the Director of the Harvard Business School Leadership Initiative. He currently teaches Leadership and View Details
  • 21 Jul 2015
  • First Look

First Look: July 21, 2015

  Publications In press Organizational Behavior and Human Decision Processes When Doing Good Is Bad in Gift-giving: Mis-predicting Appreciation of Socially-responsible Gifts By: Cavanaugh, A., F. Gino, and... View Details
Keywords: Sean Silverthorne
  • 20 Oct 2015
  • First Look

October 20, 2015

integration affects prices, this paper provides evidence that prices can affect integration. Many theories in organizational economics and industrial organization posit that integration, while costly, increases productivity. It follows... View Details
Keywords: Sean Silverthorne