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  • 02 Jun 2003
  • Research & Ideas

Stuck in Gear: Why Managers Don’t Act

that a success formula may frequently go stale or, as he puts it, "harden," for a complex set of reasons that are, in fact, surprisingly predictable—though not easy to avoid. "To succeed in business, every manager must make... View Details
Keywords: by Martha Lagace
  • September–October 1987
  • Article

Manage Customers for Profits (Not Just Sales)

By: Benson P. Shapiro, V. K. Rangan, Rowland T. Moriarty and Elliot Ross
Keywords: Customers; Profit; Management; Sales
Citation
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Shapiro, Benson P., V. K. Rangan, Rowland T. Moriarty, and Elliot Ross. "Manage Customers for Profits (Not Just Sales)." Harvard Business Review 65, no. 5 (September–October 1987).
  • 2005
  • Chapter

Property Rights in Crisis: Managers and Rescue

By: Nien-he Hsieh
Keywords: Property; Rights; Management
Citation
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Hsieh, Nien-he. "Property Rights in Crisis: Managers and Rescue." In Ethics and the Pharmaceutical Industry in the 21st Century, edited by Michael Santoro and Thomas Gorrie, 379–385. Cambridge: Cambridge University Press, 2005.
  • 1994
  • Chapter

Managing Services When Service Is a Performance

By: J. A. Deighton
Keywords: Service Operations; Performance; Management; Service Industry
Citation
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Deighton, J. A. "Managing Services When Service Is a Performance." In Service Quality: New Directions in Theory and Practice, edited by R. T. Trust and R. L. Oliver. Beverly Hills, CA: Sage Publications, 1994.
  • 17 Aug 1994 - 19 Aug 1994
  • Other Presentation

Determinants of Managerial Efficiency in State-Owned Enterprises. In 'The Best in Management Worldwide: Linking Management Scholarship'

By: Gautam Ahuja and Sumit K. Majumdar
Citation
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Ahuja, Gautam, and Sumit K. Majumdar. "Determinants of Managerial Efficiency in State-Owned Enterprises. In 'The Best in Management Worldwide: Linking Management Scholarship'." International Federation of Scholarly Associations of Management Conference, Dallas, TX, August 17–19, 1994.
  • March 2009
  • Case

The Home Depot: Leadership in Crisis Management

By: Herman B. Leonard, Marc J. Epstein and Melissa Tritter
Examines the challenges The Home Depot faced in the aftermath of natural disasters such as Hurricanes Katrina, Rita, and Andrew. By providing 40,000 to 50,000 items sold by knowledgeable associates, The Home Depot became a destination place for customers in need of... View Details
Keywords: Disruption; Customer Focus and Relationships; Leadership; Crisis Management; Logistics; Natural Disasters; Retail Industry
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Leonard, Herman B., Marc J. Epstein, and Melissa Tritter. "The Home Depot: Leadership in Crisis Management." Harvard Business School Case 309-055, March 2009.
  • June 1995 (Revised August 1995)
  • Background Note

Managing IT in the 1990s: Communications Technology

By: Lynda M. Applegate and Geoffrey Bock
Provides an overview of the basic technologies that comprise the communications infrastructure of a firm. Network architecture, wide area networks, local area networks, communication media, network protocols, and basic principles of data transmission over networks are... View Details
Keywords: Management; Information Technology; Communication Technology
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Applegate, Lynda M., and Geoffrey Bock. "Managing IT in the 1990s: Communications Technology." Harvard Business School Background Note 195-270, June 1995. (Revised August 1995.)
  • August 2013
  • Teaching Note

Atento: Managing the Employee Lifecycle in Brazil

By: F. Asis Martinez-Jerez, Pablo Casas-Arce and Christopher D. Ittner
Keywords: Employee Relationship Management; Telecommunications Industry; Spain; Brazil
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Martinez-Jerez, F. Asis, Pablo Casas-Arce, and Christopher D. Ittner. "Atento: Managing the Employee Lifecycle in Brazil." Harvard Business School Teaching Note 114-013, August 2013.
  • April 2010 (Revised April 2010)
  • Teaching Note

Managing Orthopaedics at Rittenhouse Medical Center (TN)

By: Robert S. Huckman and Richard M.J. Bohmer
Teaching Note for [607152]. View Details
Keywords: Health Care and Treatment; Management; Health Industry
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Huckman, Robert S., and Richard M.J. Bohmer. "Managing Orthopaedics at Rittenhouse Medical Center (TN)." Harvard Business School Teaching Note 610-070, April 2010. (Revised April 2010.)
  • April 1987 (Revised January 1988)
  • Background Note

Managing Information Technology: IT Organization and Leadership

By: Lynda M. Applegate
Keywords: Information Technology; Management; Infrastructure; Leadership
Citation
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Applegate, Lynda M. "Managing Information Technology: IT Organization and Leadership." Harvard Business School Background Note 187-150, April 1987. (Revised January 1988.)
  • fall 2001
  • Article

Managing Money Risk in Antebellum New York

By: David A. Moss and Sarah A. Brennan
Keywords: Money; Risk and Uncertainty; Management
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Moss, David A., and Sarah A. Brennan. "Managing Money Risk in Antebellum New York." Studies in American Political Development 15, no. 2 (fall 2001).
  • June 1991 (Revised June 1993)
  • Supplement

Becton Dickinson (D1): Strategic Human Resource Management Profiling, Update

By: Michael Beer
Describes reactions to the strategic human resource management process and allows an evaluation of prospects for the future. View Details
Keywords: Human Resources
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Beer, Michael. "Becton Dickinson (D1): Strategic Human Resource Management Profiling, Update." Harvard Business School Supplement 491-156, June 1991. (Revised June 1993.)
  • November 1994
  • Case

Kraft General Foods - Risk Management Philosophy

By: Ray A. Goldberg
Keywords: Risk Management; Food and Beverage Industry
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Goldberg, Ray A. "Kraft General Foods - Risk Management Philosophy." Harvard Business School Case 595-046, November 1994.
  • July 5, 2023
  • Editorial

Why Management Research Needs a Radical Rethink

By: Andrew J. Hoffman
Business school teaching and academic studies do not reflect new climate change realities View Details
Keywords: Climate Change; Business Education
Citation
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Hoffman, Andrew J. "Why Management Research Needs a Radical Rethink." Financial Times (July 5, 2023).
  • April 2019
  • Case

GE Appliances: Implementing Haier's Made-In-China Management System

By: Dennis Campbell, Marshall Meyer, Bonnie Yining Cao and Dawn H. Lau
Keywords: Business or Company Management; Growth and Development Strategy; Manufacturing Industry; Retail Industry; Consumer Products Industry; China; United States
Citation
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Campbell, Dennis, Marshall Meyer, Bonnie Yining Cao, and Dawn H. Lau. "GE Appliances: Implementing Haier's Made-In-China Management System." Harvard Business School Case 119-099, April 2019.
  • 30 Mar 2015
  • Research & Ideas

Managing the Family Business: Preparing to Sell

the family business. The portrait of the business would also typically represent more than 90 percent of the owners' wealth. “If this transition is not managed well, the family has a higher risk of losing its wealth through bad investment... View Details
Keywords: by Jonathan Pellegrin; Food & Beverage; Retail
  • 2012
  • Chapter

A Brief History of Risk Management Policy

By: David Moss
Keywords: History; Risk Management; Policy
Citation
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Moss, David. "A Brief History of Risk Management Policy." Chap. 2 in Shared Responsibility, Shared Risk: Government, Markets and Social Policy in the Twenty-First Century, edited by Jacob Hacker and Ann O'Leary, 22–38. New York: Oxford University Press, 2012.
  • fall 1994
  • Article

Banc One Corporation: Asset and Liability Management

By: B. C. Esty, P. Tufano and J. Headley
Keywords: Banks and Banking; Assets; Finance; Management; Banking Industry; United States
Citation
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Esty, B. C., P. Tufano, and J. Headley. "Banc One Corporation: Asset and Liability Management." Journal of Applied Corporate Finance 7, no. 3 (fall 1994): 33–51.
  • May 1995 (Revised June 1995)
  • Case

E. F. Hutton: Cash Management Crisis (C)

By: Lynn S. Paine
Keywords: Financial Institutions; Cash; Crisis Management; Financial Services Industry
Citation
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Paine, Lynn S. "E. F. Hutton: Cash Management Crisis (C)." Harvard Business School Case 395-175, May 1995. (Revised June 1995.)
  • 2022
  • Article

Diffusing Management Practices within the Firm: The Role of Information Provision

By: Michael J. Lenox and Michael W. Toffel
Why are some firms more successful in adopting profitable environmental management practices than others? A key role of corporate managers is to encourage subsidiaries to adopt innovative practices. We examine the conditions under which corporate managers use... View Details
Keywords: Environmental Strategy; Information Provision; Environmental Management; Knowledge Dissemination
Citation
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Lenox, Michael J., and Michael W. Toffel. "Diffusing Management Practices within the Firm: The Role of Information Provision." Art. 5911. Special Issue on Competitive Sustainability: The Intersection of Sustainability and Business Success. Sustainability 14, no. 10 (2022).
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