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  • All HBS Web  (13,092)
    • People  (70)
    • News  (4,032)
    • Research  (5,702)
    • Events  (60)
    • Multimedia  (96)
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  • 30 Apr 2024
  • Book

When Managers Set Unrealistic Expectations, Employees Cut Ethical Corners

Reprinted with permission from Edward Elgar Publishing. You Might Also Like: Doing Well by Doing Good? One Industry’s Struggle to Balance Values and Profits 6 Strategies for... View Details
Keywords: by Dina Gerdeman
  • 13 Dec 2022
  • Research & Ideas

The Color of Private Equity: Quantifying the Bias Black Investors Face

they do it.” The color of money is mostly white The total share of assets managed by minority-owned firms in 2021 was 1.4 percent, according to Lerner, while minorities that year made up over 40 percent of... View Details
Keywords: by Pamela Reynolds; Financial Services
  • 31 Oct 2008
  • Working Paper Summaries

Technology, Identity, and Inertia through the Lens of ‘The Digital Photography Company’

Keywords: by Mary Tripsas; Technology
  • 18 Apr 2023
  • Research & Ideas

The Best Person to Lead Your Company Doesn't Work There—Yet

within their own ranks. “What you really do need is knowledge of that specific industry, whether it's pharmaceutical or manufacturing or hospitality or rocket science.” The findings suggest an active market for CEOs, who are lured to... View Details
Keywords: by Rachel Layne; Financial Services
  • 14 Apr 2003
  • Research & Ideas

Pay-for-Performance Doesn’t Always Pay Off

Ideal Laboratory In the early 90s, Hewlett-Packard seemed a perfect setting for innovations in pay. A so-called "built-to-last" company, it was highly decentralized and enjoyed a sense of mutual trust, high commitment, and wide use of management View Details
Keywords: by Martha Lagace
  • Dec 18 2015
  • Testimonial

Exploring New Strategies and a Renewed Vision for Leadership

  • 05 Jul 2006
  • Working Paper Summaries

Empirical Tests of Information Aggregation

Keywords: by Pai-Ling Yin; Technology; Web Services
  • 13 Jul 2016
  • HBS Case

How Uber, Airbnb, and Etsy Attracted Their First 1,000 Customers

obvious demand, the strategy has another benefit: “Your competitors don’t see you as a threat, since you are not taking away from their demand,” says Teixeira. By the time you have a foothold in the marketplace, it’s already too late for... View Details
Keywords: by Michael Blanding; Retail; Service; Transportation
  • 16 May 2000
  • Research & Ideas

The Simple Economics of Open Source

pay-off, no reward? Could it be driven, as some media reports have admiringly suggested, purely by intellectual fervor on the part of programmers, perhaps coupled with a noble desire to share and dispense knowledge to benefit mankind? Not... View Details
Keywords: by Martha Lagace; Technology
  • 23 Apr 2001
  • Research & Ideas

Brand Power from Wedgwood to Dell: Part Two

decades mixing and selling skin care formulas before she undertook to build a national market for her products. Howard Schultz did not grow up drinking specialty coffee, but as soon as he was introduced to the business, he learned as much... View Details
Keywords: by Martha Lagace
  • 13 Dec 2004
  • Research & Ideas

Sharing News That Might Be Bad

day face this dilemma: How do you deal with developments that are utterly and wholly…ambiguous? Living Up To Your Standards When you get right down to it, what choice do you have? You've made a... View Details
Keywords: by Paul Michelman
  • 23 Jun 2023
  • HBS Case

This Company Lets Employees Take Charge—Even with Life and Death Decisions

Is it possible to truly empower employees to make their own decisions—even when those decisions could mean life or death? That is the question posed by Dutch home healthcare organization Buurtzorg, which has radically avoided almost all... View Details
Keywords: by Annelena Lobb; Health
  • 21 Jul 2021
  • Research & Ideas

What Does an ESG Score Really Say About a Company?

Receiving more information can clarify the complex, but not when it comes to environmental, social, and governance (ESG) scores. A recent study shows that the more information a company discloses about its ESG practices, the more rating agencies disagree on how well... View Details
Keywords: by Kristen Senz
  • 16 Jul 2018
  • Research & Ideas

Kids of Working Moms Grow into Happy Adults

of their own employment as well as how much time they spend at home caring for children and doing housework.   Some critics questioned if the preliminary findings might have nothing to do with whether... View Details
Keywords: by Dina Gerdeman
  • 17 Oct 2019
  • Research & Ideas

‘Chick Beer’ for Women? Why Gender Marketing Repels More Than Sells

considered if the company hadn’t hyped their gender, according to a study by Harvard Business School. Why do these gender appeals alienate the very audience they aim to attract? People resist being... View Details
Keywords: by Dina Gerdeman; Consumer Products
  • 18 Nov 2009
  • HBS Case

Customer Feedback Not on elBulli’s Menu

six months that elBulli, his restaurant, is open. The world is beating a path to Chef Ferran Adrià's door, but why? "Creativity comes first; then comes the customer," he has said. So what can HBS students learn about marketing... View Details
Keywords: by Julia Hanna; Food & Beverage
  • 07 Apr 2020
  • Research & Ideas

What Customers Need to Hear from You During the COVID Crisis

going dark, fearful of offending or of being accused of taking advantage of an unfortunate situation for corporate gain. According to estimates from a March 2020 survey of marketers conducted by the Interactive Advertising Bureau, nearly... View Details
Keywords: by Jill Avery and Richard Edelman
  • 01 Mar 2008
  • News

Classroom Legend

Christensen rhetorically intones, “How do you prepare to deal with the unexpected that’s coming up? Get there early, set the place up. Read every signal you can get. So it’s intuitive, but it’s also systematic.” Those two qualities —... View Details
Keywords: Deborah Blagg; Roland Christensen; George Albert Smith; Fritz J. Roethlisberger; Richard Meriam; Edmund P. Learned; Business Schools & Computer & Management Training; Educational Services; Management
  • 17 Oct 2023
  • HBS Case

With Subscription Fatigue Setting In, Companies Need to Think Hard About Fees

From software that once came in a box to phone apps that do simple tasks, more products and services are moving to a subscription model—and consumers are feeling it. The average US consumer last year spent $273 a month on 12 paid... View Details
Keywords: by Jay Fitzgerald; Consumer Products; Information; Information Technology
  • 01 Feb 2022
  • What Do You Think?

Is Concierge Management an Answer to the “Big Quit”?

the same true for employees today, many of whom are performing their work remotely, outside the traditional office setting? We’ve previously discussed here the need for greater “voice” among “officed” employees as part of the effort to foster inclusion. The problem is... View Details
Keywords: by James Heskett
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