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- All HBS Web (2,018)
- Faculty Publications (459)
- 16 May 2011
- Research & Ideas
What Loyalty? High-End Customers are First to Flee
How Do Incumbents Fare in the Face of Increased Service Competition?, Campbell, fellow HBS professor Frances X. Frei and doctoral student Ryan W. Buell explore this dance between service levels, customer loyalty, and competitive strategy. The study drew on extensive... View Details
Keywords: by Julia Hanna
- 04 Oct 2019
- Blog Post
Finding My Passion in the Startup Space
rely to a large extent on how well you gel with the team during the interview process. Early on at Blueground, it was clear that the culture was a great fit for me. Blueground is highly focused on results and keeps itself honest about how... View Details
- 09 Apr 2021
- Blog Post
Reflections on Student Conferences in 2020
technologies and business models that his and other companies are exploring to prepare for the energy transition and mitigate climate change. One session featuring Susan Morrice, CEO, Co-Founder, and Chairperson of Belize Natural Energy,... View Details
- 27 Feb 2024
- Blog Post
IFC India: Development while Decarbonizing - Understanding India’s Agriculture Landscape
the country. Naturally, smaller plots will have lower yield and, therefore, create income constraints for farmer’s livelihoods. Secondly, given such a large swath of the population depends on farming income, fertilizer is overused.... View Details
- 21 Nov 2013
- News
Case Study: BlackBerry and Thorsten Heins
architecture. They were locked into their old architecture as competitors like Apple built a device plus a third party app model that brought a much broader and appealing range of capabilities to users. By the time BlackBerry started... View Details
- 16 Sep 2019
- Blog Post
Finding my Passion in the Startup Space
that one of the most important aspects is the culture. When you join a large, established company you know more or less what the culture will be like. In the case of startups, you don’t really know until you join. Therefore, you need to rely to a View Details
- 01 Dec 2014
- News
Case Study: Growing the Family Business
commitment from local employers whose staff would use our center. We would locate in the same building or very near a large employer to facilitate ease of use by their employees. The benefit to the employer was staff retention and... View Details
- 30 Jun 2009
- First Look
First Look: June 30
existence of the hierarchical relationships among firms, and empirical work has focused on a single level of an industry or bilateral relationships. However, quantitative evidence on the deep hierarchy in large industrial sectors is... View Details
Keywords: Martha Lagace
- 09 Mar 2020
- Research & Ideas
Warring Algorithms Could Be Driving Up Consumer Prices
the leading firm would be costly and could lead to both companies charging less, explains MacKay. One surprise finding of the research was that firms with inferior pricing technology also benefit from this arrangement, so investments in pricing technology by View Details
- 30 Apr 2019
- News
Leading Schools That Change Lives
country helping low-income kids beat the odds,” he explains. “I didn’t plan a teaching career, but I loved that job.” Often Jesuit-supported, the Nativity model offers low-income middle school students the advantages of small classes and... View Details
- 23 Feb 2009
- Research & Ideas
Creative Entrepreneurship in a Downturn
on—started during economic downturns. When people are laid off from jobs, they need re-training. Employers need confidential data to remain protected despite large numbers of their workers being let go. All of these broad trends create... View Details
Keywords: by Martha Lagace
- 16 Jan 2018
- First Look
First Look at New Research and Ideas, January 16, 2018
January–February 2018 Harvard Business Review More Than a Paycheck: How to Create Good Blue-Collar Jobs in the Knowledge Economy By: Campbell, Dennis, John Case, and Bill Fotsch Abstract—Fifty years ago a good blue-collar job was with a View Details
Keywords: Sean Silverthorne
- 23 Jul 2013
- First Look
First Look: July 23
relationship: the best customer. Ironically, we find that firing the customer is often a case of blaming the victim: managers remain largely unaware of their own roles in creating the unprofitable customers they seek to shed. We reveal... View Details
Keywords: Anna Secino
- 28 Mar 2018
- Research & Ideas
Sophisticated Investors May Be Harming Fintech Lending Platforms
biggest departure from the traditional banking model, where banks do the legwork on behalf of investors, and investors may have little or no information about loans—and in fact may not know which loans their money is supporting. “The lending View Details
- Profile
Adam Kanner
live events without cannibalizing full price tickets or hurting the brand, he could fill a huge market niche. In 2009, Kanner, MBA ‘98, started ScoreBig, an online ticketing service with a “name-a-ticket-price” model that... View Details
- 03 Jun 2015
- What Do You Think?
Is the Time Right for Self-Management?
The more thoughtful of them provide a primer on applying the concept. Deborah Nixon's comment echoed several others when she said the idea has been around a long time in other forms, by other names. "The larger an organization becomes, the tougher one View Details
- 16 Jun 2003
- Research & Ideas
Researchers Contribute Globalization of Markets Papers
predictor of events, but the power and sometimes outrageous language used by Levitt changed the nature of debate on the issue, and created new perspectives for managers to consider as they approach world markets. Levitt's key insight... View Details
Keywords: by Working Knowledge editors
- 18 Sep 2013
- Research & Ideas
Unspoken Cues: Encouraging Morals Without Mandates
The belief that business life entails personal choices is a "vocal" element in the School's context. Q: Can morals be manufactured, as the title of the book suggests? A: The term "manufacturing" evokes the notion of producing something on a View Details
- Profile
Kenny Salas
Kenny Salas, MBA 2015, came to HBS with a clear goal: "To work for a big company and gain operational experience." Then a combination of unexpected events changed his mind. After a summer internship at General Mills' headquarters in Minneapolis, "I... View Details
Keywords: Financial Services
- 01 Jun 2002
- News
HBS Press Books in Brief
entrepreneurship and a fascinating case study of a large media business both experiencing and driving change. In their groundbreaking book, The Venture Imperative: A New Model for Corporate Innovation, Heidi... View Details