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  • 09 Feb 2004
  • Research & Ideas

Got a New Strategy? Now Make it Happen

change. Employee surveys, 360-degree feedback, interviews by external consultants, and even relatively honest one-to-one conversations between a key manager and the CEO (remember the courageous discussion Sherron Watkins had with Kenneth... View Details
Keywords: by Michael Beer & Russell A. Eisenstat
  • Web

Teams | New Venture Competition

Teams Social Enterprise Track Winners, 2025 Lexi Linh Pham (MDE 2025) Siddharth UR (MDE 2025) Jen Li (MBA 2025) Luke Fiorante (MDE 2026) Social Enterprise Track Winner Breaking language barriers with... View Details
  • June 2018
  • Teaching Note

Difficult Conversations and Dealing with Challenging Situations at Work

By: Boris Groysberg and Amram Migdal
Teaching Note for HBS Nos. 416-031, 416-032, 416-033, 416-034, 416-035, and 416-036. View Details
Keywords: Communication; Communication Intention and Meaning; Human Resources; Employee Relationship Management; Management Skills; Performance; Performance Evaluation; Personal Development and Career; Relationships; Groups and Teams; Social Psychology; Attitudes; Behavior; Conflict and Resolution; Conflict Management; Emotions; Perception; Personal Characteristics; Perspective; Power and Influence; Prejudice and Bias; Reputation; Satisfaction; Trust
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  • 23 Jul 2012
  • Research & Ideas

Book Excerpt: ‘Talk, Inc.’

Boris Groysberg and communications professional Michael Slind discuss the power of talk as a way to recapture high levels of employee engagement and strategic alignment. This excerpt identifies four elements critical to creating... View Details
Keywords: Re: Boris Groysberg
  • 01 Mar 2003
  • News

Service with a Smile

when one is angry or disappointed as an example, Roberts and Côté advise employers to “minimize the frequency of unpleasant emotions that employees need to suppress.” Thus, as Roberts said in a recent interview, “It’s best to create a... View Details
Keywords: Laura Morgan Roberts; Stephane Cote; Publishing Industries (except Internet); Information
  • 01 Dec 1997
  • News

Short Takes

instead of companies, and agencies provide some of the health and other employee benefits once supplied by corporations. Bradach hopes to learn whether the flexibility model represents a lasting shift in how work is to be organized. "Does... View Details
Keywords: Judith Ross
  • 01 Oct 2020
  • What Do You Think?

Are CEOs the Wrong Leaders for Stakeholder Capitalism?

short-term moves such as layoffs, interpreted by some as running counter to the Statement’s ideals, were balanced by concern for the long-term survival of the organization so important to other employees able to keep their jobs. In the... View Details
Keywords: by James Heskett
  • 03 Apr 2019
  • News

Finding Common Ground

many Cicero employees now volunteer or work pro bono on company time mentoring, coaching, and training, as well as gathering and analyzing data to frame the best approaches to ending homelessness. One outcome of this work is a database... View Details
Keywords: Deborah Blagg
  • 06 Dec 2021
  • News

Truth Be Told

regulators or change the probability that the employee whistleblower will first report the issue internally. What risks do whistleblowers face? Dey: There are social and emotional consequences, and there are... View Details
Keywords: April White; Corporate, Subsidiary, and Regional Managing Offices; Management
  • August 1975 (Revised July 1993)
  • Case

Acton-Burnett, Inc.

By: John J. Gabarro
Describes the formation, selection, and experience of a task force with multidepartmental membership. The problems faced by the task force leader at the end of the case raise issues of who does the selection; the establishment of group norms, values, and goals; the... View Details
Keywords: Employees; Leadership; Problems and Challenges; Groups and Teams; Conflict Management
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  • March 1999
  • Case

MotivAction plc (A)

By: William J. Bruns Jr.
The owner/manager of MotivAction is developing a package of incentives and bonuses that he hopes will stimulate sales growth, encourage development of new autonomous teams, and increase profitability. If they are adopted, these new incentives will replace others... View Details
Keywords: Employee Relationship Management; Compensation and Benefits; Motivation and Incentives; Performance Improvement; Growth and Development Strategy; Decisions; Profit; Organizational Culture
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  • Web

Loan Assistance Programs - Alumni

2022, a student may apply for, and receive, a Private Sector Employees Loan Reduction or a Rock Center Loan Reduction for Entrepreneurs and subsequently apply to the Social Enterprise Loan Repayment... View Details
  • 27 Sep 2004
  • Research & Ideas

IBM Finds Profit in Diversity

understand differences among the groups and find ways to appeal to a broader set of employees and customers," according to HBS professor David A. Thomas. Since then, the number of female executives in the company has grown by 370... View Details
Keywords: by David A. Thomas
  • Web

Diversity on Teams: Our Own Harvest - Race, Gender & Equity

cannot be overstated. When we question assumptions, we disturb the unchecked premises that sabotage our goals. If most people gain employment via social connections and the vast majority of social circles... View Details
  • April 2017
  • Teaching Plan

An Intern's Dilemma (A) and (B)

By: Sandra J. Sucher
Teaching Plan for HBS Nos. 316-128 and 316-129. View Details
Keywords: Conflict; Leadership; Conflict Management; Competition; Ethics; Knowledge Acquisition; Organizational Culture; Employees; Power and Influence
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  • 17 Dec 2020
  • Research & Ideas

The 10 Most Popular Stories of 2020

reader interest in an interview with Merck CEO Ken Frazier, who talked candidly about prospects for COVID-19 vaccines and racism in the workplace. Here are our most popular articles, research papers, and social media posts of 2020. In the... View Details
Keywords: by Dina Gerdeman
  • October 1997 (Revised March 1998)
  • Case

Appalachian Mountain Club: Transforming Governance

By: Walter J. Salmon and Jaan Elias
Starting in 1988, the Appalachian Mountain Club (AMC) began a controversial transformation in management and governance. For its first 112 years, the AMC's structure had resembled that of a country club--volunteer leaders directed the club's operations and its small,... View Details
Keywords: Budgets and Budgeting; Transformation; Corporate Governance; Employee Relationship Management; Recruitment; Leading Change; Organizational Culture; Labor and Management Relations; Nonprofit Organizations; Education Industry; Entertainment and Recreation Industry
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  • August 2020
  • Article

Workplace Knowledge Flows

By: Jason Sandvik, Richard Saouma, Nathan Seegert and Christopher Stanton
We conducted a field experiment in a sales firm to test whether improving knowledge flows between coworkers affects productivity. Our design allows us to compare different management practices and to isolate whether frictions to knowledge transmission primarily reside... View Details
Keywords: Knowledge Sharing; Interpersonal Communication; Employees; Performance Productivity; Sales; Motivation and Incentives
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  • June 2014
  • Case

Making Progress at IDEO

By: Teresa M. Amabile and Katrina Flanagan
This case focuses on different types of client relationships at IDEO, the value of these relationships for IDEO and clients, and the implications for IDEO designers' everyday experience of work. As new types of client work have shifted away from the more classic design... View Details
Keywords: Organizational Change and Adaptation; Motivation and Incentives; Employees; Customer Focus and Relationships; Service Industry
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  • 06 Feb 2018
  • First Look

First Look at New Research and Ideas: February 6, 2018

communities) and the moderating effects of team leader experience. We test our moderated mediation model in a sample of 121 teams that filed patents in a Fortune 50 company’s India R&D center between 2005 and 2015 using proprietary View Details