Customer Lifetime Value - Publications - Faculty & Research

22 Nov 2019
Blog Post

Avant Ski Makes Turns in Ski Media Objectivity

skiers experience the mountain like locals.” Widman’s collaborators and contributors include experienced freelancers, lifetime enthusiasts, and locals who bring passion and fresh perspective to the Avant Ski team. They plan to cover the... View Details

10 Jun 2021
Blog Post

Managing Sustainable Advantage with Key ESG Cofounders, Anne-Marie Schoonbeek and Heleen van Poecke

to build a business where they could: Help their customers unlock value while improving their impact on society Put their Finance, Consulting and SaaS experience to good use. Conversations with HBS alumni at... View Details

26 Jul 2011
First Look

First Look: July 26

and benefits and that bundled legislation is valued more than the sum of its parts. Study 2 shows this finding stems from a diminished focus on losses and heightened focus on gains. Study 3 extends our findings to policies involving costs... View Details

Keywords: Sean Silverthorne

29 Jun 2007
First Look

First Look: June 29, 2007

Working PapersEconomic Catastrophe Bonds Authors:Joshua D. Coval, Jakub W. Jurek, and Erik Stafford Abstract The central insight of asset pricing is that a security's value depends on both its distribution of payoffs across economic... View Details

Keywords: Martha Lagace

November 2016
Case

Pete & Gerry's

By: Jose Alvarez and Natalie Kindred

Citation

Educators

Purchase

21 Jan 2020
Research & Ideas

Lessons for Retailers from the Rebirth of Indie Bookstores

As big box bookstores Barnes & Noble and Borders spread across the landscape in the 1990s, retail observers sounded the death knell for small, independent booksellers. But they had no idea of the onslaught that was coming. Amazon.com launched in 1995, offering... View Details

Keywords: by Michael Blanding; Entertainment & Recreation

01 Mar 2018
News

3-Minute Briefing: Lisandra Rickards (MBA 2010)

up the value chain from call center operations to legal document processing and graphic design. I do feel optimistic about Jamaica’s future. We’re hoping to see businesses create 50 or 100 new jobs, not one or two. We’ve doubled down on... View Details

Keywords: Julia Hanna

Web

Women's Leadership in Technology and Finance - Blog: RGE Report

pragmatism. Change is inevitable—don’t fear it, harness it. The heavy question in the air was how artificial intelligence and related technologies will shape the future. All three panelists were clear that the ubiquity of AI in our View Details

30 Oct 2005
Research & Ideas

Tuning Jobs to Fit Your Company

vital to strategy implementation (for example, at exclusive hotel chains) or when the organizational design is highly complex because of sophisticated technologies and a complex value chain (in aerospace or computers, for instance). In... View Details

Keywords: by Robert Simons

25 Sep 2019
News

Leading the Evolution of E-Commerce

Photo via the New York Observer Photo via the New York Observer When Jennifer Fleiss (MBA 2009) started Rent the Runway with HBS classmate Jenn Hyman, the pair were in their 20s—two scrappy entrepreneurs who built the concept of renting designer clothing into a... View Details

Keywords: ecommerce; work-life balance; entrepreneurship; Retail Trade

01 Sep 2013
News

Passion & Purpose

employees in 28 offices. The company, with an industry-high 99 percent customer retention rate, regularly receives awards for its customer service. Roger W. Sant, MBA 1960 Cofounder and Chairman Emeritus,... View Details

Keywords: awards; Finance; Computer Systems Design and Related Services; Professional Services; Management, Scientific, and Technical Consulting Services; Professional Services

Web

Past Projects | Social Enterprise | Harvard Business School

specific to Lincoln Center's international business development initiatives. MD Anderson Health Care Cost Management Focus: Health Care Value Team: Stephen Schleicher Description: Our project's purpose was to assess the actual cost (vs.... View Details

01 Mar 2006
News

The Real Conflict

words of Robert Solow, a Nobel laureate in economics and an adviser to the study, “By far the most important factor in that growth is Wal-Mart.” Second, most of the value created by the company is actually pocketed by its View Details

Keywords: Pankaj Ghemawat; Ken A. Mark; Miscellaneous Store Retailers; Retail Trade

01 Sep 2007
News

Riding It Out

one-cup feedings per day costs $20.95 — more than most grocery brands but a manageable sum for customers who value the convenience of automatic shipments that make taking care of the family dog as easy as... View Details

Keywords: Julia Hanna; dog food; pets; Food Manufacturing; Manufacturing; Food and Beverage Stores; Retail Trade

Profile

James Reinhart

resulting in a willing and grateful marketplace. The concept took off. Understanding that a trip to the Post Office is one step too many for busy parents that need to get rid of clothes, thredUP provides a prepaid “Clean Out Bag” for View Details

25 Feb 2020
News

Case Study: The Credit Bureau

young professionals) select pieces from curated collections on the company’s website—think Scandinavian, mid-century modern, or industrial looks. Within a week, a white-glove team delivers preassembled pieces and arranges the room. When the lease is up, the View Details

Keywords: Jen McFarland Flint; Real Estate

Web

Leadership with Purpose: Redefining Success and Impact with Satpal Singh (SELP—India 4, 2019) - Recruiting

the program would shift my approach to leadership and purpose. HBS taught me to think beyond processes and frameworks, focusing instead on authenticity and the values that define impactful leadership. My career before HBS had been driven... View Details

06 Oct 2003
What Do You Think?

Is “the Innovator’s Solution” to Sustained Corporate Growth an Unnatural Act?

profitability. There are at least two antidotes to this scenario. One involves serial acquisitions. But research has suggested that most acquisitions destroy value. This helps explain why the stock of acquiring firms is often discounted by investors in expectation of... View Details

Keywords: by James Heskett

Web

Winning with Digital Platforms Online Course | HBS Online

Overview Syllabus Enrollment Stories FAQs Enroll Now Key Concepts Define what platforms are and how they create and capture value Understand network effects and how to leverage them to achieve growth Discover how to launch, scale, and... View Details

05 Dec 2017
First Look

First Look at New Research and Ideas, December 5, 2017

that we can thrive. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=53562 forthcoming Customer Needs and Solutions In Pursuit of Enhanced Customer Retention Management: Review, Key Issues,... View Details