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    • All HBS Web  (10,098)
      • Faculty Publications  (1,960)

      CommunicationRemove Communication →

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      • 2007
      • Working Paper

      Acting Globally but Thinking Locally? The Influence of Local Communities on Organizations

      By: Christopher Marquis and Julie Battilana
      We develop an institutional theory of how local communities continue to matter for organizations, and why community factors are particularly important in a global age. Since globalization has taken center stage in both practitioner and academic circles, research has... View Details
      Keywords: Geographic Location; Local Range; Globalization; Organizational Change and Adaptation; Business and Community Relations; Power and Influence
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      Marquis, Christopher, and Julie Battilana. "Acting Globally but Thinking Locally? The Influence of Local Communities on Organizations." Harvard Business School Working Paper, No. 08-034, November 2007.
      • 2007
      • Working Paper

      Paths to Equality: Walking the Talk in Multi-party Negotiations

      By: Kathleen L. McGinn, Katherine L. Milkman and Markus Nöth
      Past research has shown that communication in negotiations heightens social awareness, facilitates coordination, increases the utility for the other's positive outcomes, and thereby leads to more equal payoffs. But the role of specific communication strategies in... View Details
      Keywords: Interpersonal Communication; Fairness; Agreements and Arrangements; Negotiation Types; Behavior; Competition
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      McGinn, Kathleen L., Katherine L. Milkman, and Markus Nöth. "Paths to Equality: Walking the Talk in Multi-party Negotiations." Harvard Business School Working Paper, No. 08-032, November 2007. (Revised June 2008.)
      • October 2007 (Revised February 2010)
      • Case

      Adelphia Communications Corp.'s Bankruptcy

      By: Stuart C. Gilson and Belen Villalonga
      In 2002, a massive accounting fraud and corporate looting scandal involving the founding Rigas family made Adelphia the 11th largest bankruptcy case in history, and the third-after WorldCom and Enron-among those triggered by fraud. Set in 2005, when Adelphia is... View Details
      Keywords: Family Business; Restructuring; Crime and Corruption; Insolvency and Bankruptcy; Corporate Governance; Governance Controls; Family Ownership
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      Gilson, Stuart C., and Belen Villalonga. "Adelphia Communications Corp.'s Bankruptcy." Harvard Business School Case 208-071, October 2007. (Revised February 2010.)
      • October 2007 (Revised May 2008)
      • Case

      World Economic Forum (A)

      By: Tarun Khanna, Rakesh Khurana and Forest L. Reinhardt
      Covers strategy and leadership. World Economic Forum founder Klaus Schwab has created the world's most famous-and exclusive-global business conference, held annually in Davos, Switzerland, and backed by a formidable membership organization that includes many of the... View Details
      Keywords: Conferences; Economics; Globalization; Leadership; Social Enterprise; Welfare; Strategy; Davos
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      Khanna, Tarun, Rakesh Khurana, and Forest L. Reinhardt. "World Economic Forum (A)." Harvard Business School Case 708-025, October 2007. (Revised May 2008.)
      • October 2007
      • Case

      iPhone vs. Cell Phone

      By: David B. Yoffie and Michael Slind
      The launch of Apple's iPhone marked a pivotal new chapter in the story of mobile music (the uniting of digital music players with mobile phones). The iPhone combined an iPod music player, a cell phone, and a mobile Internet device, along with a camera and other... View Details
      Keywords: Communication Technology; Music Entertainment; Product Launch; Partners and Partnerships; Mobile and Wireless Technology; Communications Industry; Communications Industry
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      Yoffie, David B., and Michael Slind. "iPhone vs. Cell Phone." Harvard Business School Case 708-451, October 2007.
      • 2007
      • Book

      America the Principled: 6 Opportunities for Becoming a Can-Do Nation Once Again

      By: Rosabeth M. Kanter
      This book draws on the author's multiple research projects and field observations to analyze problems facing the United States in recent years and to create an agenda for renewing American strengths through returning to core American principles—but in new ways suitable... View Details
      Keywords: Values and Beliefs; Policy; Leadership; Civil Society or Community; Cooperation; United States
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      Kanter, Rosabeth M. America the Principled: 6 Opportunities for Becoming a Can-Do Nation Once Again. New York: Crown, 2007.
      • October 2007
      • Article

      The Art of Designing Markets

      By: Alvin E. Roth
      Traditionally, markets have been viewed as simply the confluence of supply and demand. But to function properly, they must be able to attract a sufficient number of buyers and sellers, induce participants to make their preferences clear, and overcome congestion by... View Details
      Keywords: Market Design; Market Participation; Market Transactions; Information Technology; Internet and the Web
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      Roth, Alvin E. "The Art of Designing Markets." Harvard Business Review 85, no. 10 (October 2007): 118–126.
      • September 2007 (Revised March 2009)
      • Exercise

      Pitch Yourself!

      By: Thomas J. Steenburgh and Michael I. Norton
      Helps students develop an elevator pitch for their most important asset—themselves. Before class students are asked to interview a potential employer and to develop preliminary elevator pitches. Once in class, students work through an exercise that helps them refine... View Details
      Keywords: Spoken Communication; Selection and Staffing; Job Interviews; Marketing; Personal Development and Career
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      Steenburgh, Thomas J., and Michael I. Norton. "Pitch Yourself!" Harvard Business School Exercise 508-039, September 2007. (Revised March 2009.)
      • September 2007 (Revised April 2008)
      • Teaching Note

      Verizon: The Introduction of DSL (TN)

      By: Frances X. Frei and Amy C. Edmondson
      Teaching Note for (2-602-070). View Details
      Keywords: Technology; Communications Industry
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      Frei, Frances X., and Amy C. Edmondson. "Verizon: The Introduction of DSL (TN)." Harvard Business School Teaching Note 608-056, September 2007. (Revised April 2008.)
      • September 2007
      • Case

      Still Leading (B4): Lee Iacocca—Driving Impact

      By: Rosabeth Moss Kanter and Lance P. Pierce
      Lee Iacocca, a successful CEO of an auto company, devoted himself after retirement to several social causes. Describes issues in the transition. View Details
      Keywords: Transition; Transformation; Retirement; Work-Life Balance; Problems and Challenges; Civil Society or Community; Auto Industry
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      Kanter, Rosabeth Moss, and Lance P. Pierce. "Still Leading (B4): Lee Iacocca—Driving Impact." Harvard Business School Case 308-046, September 2007.
      • 18 Sep 2007
      • Panel Discussion

      The Competitive Challenge For America in the 21st Century

      By: Michael E. Porter
      Sponsored by the U.S. Department of Commerce, The National Summit on American Competitiveness convened leaders of business, government, academia and the research community to address the core components of U.S. competitiveness. Michael Porter participated on the panel... View Details
      Keywords: Economics; United States
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      Porter, Michael E. "The Competitive Challenge For America in the 21st Century." National Summit on American Competitiveness, U.S. Dept. of Commerce, Washington, DC, September 18, 2007.
      • September 2007 (Revised June 2008)
      • Teaching Note

      Revenue Recognition Problems in the Communications Equipment Industry (TN)

      By: Paul M. Healy
      Keywords: Problems and Challenges; Revenue; Communications Industry
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      Healy, Paul M. "Revenue Recognition Problems in the Communications Equipment Industry (TN)." Harvard Business School Teaching Note 108-028, September 2007. (Revised June 2008.)
      • September 2007 (Revised December 2008)
      • Case

      Michael Fernandes at Nicholas Piramal

      By: Michel Anteby and Nitin Nohria
      Michael Fernandes, the Director of Custom Manufacturing Operations at the pharmaceutical company Nicholas Piramal India Limited (NPIL), schedules a meeting with three of his reports, whose interpersonal conflicts with one another are causing his business development... View Details
      Keywords: Interpersonal Communication; Management Skills; Groups and Teams; Conflict Management; Cooperation; Pharmaceutical Industry; India; United Kingdom; Canada
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      Anteby, Michel, and Nitin Nohria. "Michael Fernandes at Nicholas Piramal." Harvard Business School Case 408-001, September 2007. (Revised December 2008.)
      • September 2007
      • Article

      (Noisy) Communication

      By: Bharat Anand and Ron Shachar
      Communication is central to many settings in marketing and economics. A focal attribute of communication is miscommunication. We model this key characteristic as a noise in the messages communicated, so that the sender of a message is uncertain about its perception by... View Details
      Keywords: Communication Intention and Meaning; Interpersonal Communication; Cost vs Benefits; Marketing Communications; Performance Improvement; Mathematical Methods
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      Anand, Bharat, and Ron Shachar. "(Noisy) Communication." Quantitative Marketing and Economics 5, no. 3 (September 2007): 211–237. (Lead Article.)
      • 2007
      • Working Paper

      Digital Interactivity: Unanticipated Consequences for Markets, Marketing, and Consumers

      By: John A. Deighton and Leora Kornfeld
      The digital interactive transformation in marketing is not unfolding, as many thought it would, on the model of direct marketing. That model anticipated that digital media using rich profiling data would intrude marketing messaging more deeply and more precisely into... View Details
      Keywords: Communication Intention and Meaning; Interactive Communication; Marketing Communications; Consumer Behavior; Social and Collaborative Networks; Internet and the Web
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      Deighton, John A., and Leora Kornfeld. "Digital Interactivity: Unanticipated Consequences for Markets, Marketing, and Consumers." Harvard Business School Working Paper, No. 08-017, September 2007.
      • September 2007
      • Case

      Nonverbal Communication: Distinguishing Truth and Lies

      By: Michael A. Wheeler
      This video-based coursework illuminates the importance--and difficulty--of judging whether people are trustworthy. Students can test their skills at assessing whether contestants in a high-stakes game show will cooperate or defect. View Details
      Keywords: Nonverbal Communication; Competency and Skills; Moral Sensibility; Emotions; Trust
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      Wheeler, Michael A. "Nonverbal Communication: Distinguishing Truth and Lies." Harvard Business School Multimedia/Video Case 908-702, September 2007.
      • September 2007
      • Teaching Note

      Nonverbal Communication: Distinguishing Truth and Lies (TN)

      By: Michael A. Wheeler
      Keywords: Trust; Interpersonal Communication; Nonverbal Communication
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      Wheeler, Michael A. "Nonverbal Communication: Distinguishing Truth and Lies (TN)." Harvard Business School Teaching Note 908-016, September 2007.
      • September 2007
      • Supplement

      The MCI Takeover Battle: Verizon versus Qwest (CW)

      By: Malcolm P. Baker and James Quinn
      Keywords: Integration; Communications Industry
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      Baker, Malcolm P., and James Quinn. "The MCI Takeover Battle: Verizon versus Qwest (CW)." Harvard Business School Spreadsheet Supplement 208-705, September 2007.
      • August 2007 (Revised November 2008)
      • Case

      Biocon: Launching a New Cancer Drug in India

      By: Sunil Gupta and Das Narayandas
      Kiran Majumdar-Shaw, the CEO of Biocon has to make product launch timing, pricing, channel, and communications mix decisions relating to the launch of BioMAb, a new cancer drug in India. View Details
      Keywords: Price; Health Care and Treatment; Marketing Strategy; Product Launch; Planning; Biotechnology Industry; Pharmaceutical Industry; India
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      Gupta, Sunil, and Das Narayandas. "Biocon: Launching a New Cancer Drug in India." Harvard Business School Case 508-026, August 2007. (Revised November 2008.)
      • 3 Aug 2007 - 8 Aug 2007
      • Conference Presentation

      Virtual Team Learning: Reflecting and Acting, Alone or With Others

      By: Lynda M. Applegate and Deborah Soule
      Keywords: Groups and Teams; Learning; Interactive Communication
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      Applegate, Lynda M., and Deborah Soule. "Virtual Team Learning: Reflecting and Acting, Alone or With Others." Paper presented at the Academy of Management Annual Meeting, Philadelphia, PA, August 03–08, 2007.
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