Administrative and Support Services - Publications - Faculty & Research

08 Jul 2002
Research & Ideas

How to Fashion Your New E-Business Model

the value chain framework to define the set of activities through which products and services are created and delivered to customers.6 Once activities are defined, it is then... View Details

Keywords: by Lynda M. Applegate

19 Sep 2006
First Look

First Look: September 19, 2006

transactions within a network of customers, such as financial services and telecommunications, currently face tough challenges. The factors determining success in their industries are changing rapidly View Details

Keywords: Sean Silverthorne

17 Apr 2013
Research Event

Conference Challenges Gender Conventions

still have a ways to go," added Ely, the Diane Doerge Wilson Professor of Business Administration and senior associate dean for Culture and Community. The conference, held... View Details

Keywords: by Maggie Starvish

05 Jun 2013
What Do You Think?

Do We Need to Extend ‘No Surprises Management?’

In it, I compared data collected from the offices of a large marketing services firm to which I had been given unusual access. Here are some data from employee engagement studies, human resource reports, and... View Details

Keywords: by James Heskett

02 Mar 2017
What Do You Think?

Is China About to Overtake the US for World Trade Leadership?

Economic Forum in Davos recently, according to a report in The New York Times, “He championed free trade and open markets, setting the tone for the week.” The facts on the ground seem to support that... View Details

Keywords: by James Heskett

21 Sep 2009
Research & Ideas

Excessive Executive Pay: What’s the Solution?

business. As somebody who loves the free enterprise system, I believe excessive compensation has contributed to lowering the legitimacy of the free market system because it ends up making the system look more like a game than an institution producing goods View Details

Keywords: by Roger Thompson

18 Dec 2012
First Look

First Look: December 18

Care (forthcoming) Abstract Background: Teamwork in health care settings is widely recognized as an important factor in providing high quality patient care. However, the behaviors that comprise effective teamwork, the organizational factors that View Details

Keywords: Carmen Nobel

05 Aug 2015
What Do You Think?

What Happened to the ‘Innovation, Disruption, Technology’ Dividend?

although some high-productivity economies may have seen their growth rates slow.” And Brent Dalager expressed his opinion that the picture is changing rapidly for the better with the introduction of “software robotics” in such industries... View Details

Keywords: by James Heskett; Computer; Technology

06 Aug 2001
Research & Ideas

Go Global—or No? Can You Make the Case?

crush us." Tom Birmingham started to object. "Where are we going to find local staff to install and support this product?" he wanted to know. "I mean, this is not just about setting up an... View Details

Keywords: by Walter Kuemmerle

27 Sep 2017
Research & Ideas

What Happens When Ordinary People Get Creative?

over the next decade or so, where more and more things that are considered creative breakthroughs will be made by people whose names are never going to be known as famous individuals,” says Amabile, a Baker Foundation Professor View Details

Keywords: by Carmen Nobel

19 Dec 2005
Research & Ideas

The Regional Slice of Your Global Strategy

geographic region, one can imagine being even more creative and redefining distance—and regions—according to nongeographic dimensions: cultural, administrative and political,... View Details

Keywords: by Pankaj Ghemawat

25 Jun 2019
Research & Ideas

The Powerful Strategic Tool Companies Should Not Try to Control

identifying recurring problems. User communities can also lower costs by providing limited product support—especially for products and services that have been phased out—or informal View Details

Keywords: by Danielle Kost

17 Dec 2001
Research & Ideas

Enterprising Women

business leaders, moderated by HBS professor Myra Hart, at the Harvard Business School Entrepreneurship Conference. Robin Chase said that being a woman did not hinder her ability to start Zipcar, a service allowing customers to rent cars... View Details

Keywords: by Julia Hanna

19 Nov 2007
Lessons from the Classroom

Teaching The Moral Leader

was publisher of the Washington Post during the Watergate investigation. Coming hard upon the heels of her decision to brave the wrath of the Nixon administration and publish a series of articles based on... View Details

Keywords: by Sarah Jane Gilbert; Education

24 Nov 2008
Research & Ideas

Harvard Business School Discusses Future of the MBA

render the most complete contemporary picture of MBA education. "The level of cross-school cooperation was unprecedented," Datar said afterward. For Datar and Garvin, the two-day session was a "thank-you" to the... View Details

Keywords: by Roger Thompson & HBS Bulletin; Education

08 May 2020
In Practice

Nonprofits Hurt by COVID-19 Must Hoard Cash to Hold On

funds and budgets ready, should deploy these early to their portfolios of mission-driven organizations, especially those that may be providing critical care to those in need. High quality, well-run social impact organizations are critical... View Details

Keywords: by Danielle Kost

21 Apr 2020
Research & Ideas

7 Successful Battle Strategies to Beat COVID-19

that the medium-to-long term is also crucial to prepare for post-crisis support and growth. 3. Practice the OODA Loop The OODA loop that Agile practitioners often refer to emerged from military warfare, made... View Details

Keywords: by Euvin Naidoo

03 Feb 2018
Op-Ed

How to Heed BlackRock's Call for Corporate Social Responsibility

role to play, both in creating the demand—as consumers, shareholders, investors, policymakers, and activists—and in making the environment more conducive by agreeing on industry measurement standards, providing templates for View Details

Keywords: by Julie Battilana

18 Apr 2019
Research & Ideas

Open Innovation Contestants Build AI-Based Cancer Tool

learning or competition, regulatory issues related to image and data de-identification and access, and development of contest designs that motivate participation View Details

Keywords: by Martha Lagace; Health; Medical Devices & Supplies

12 Nov 2015
Research & Ideas

Can Consumers be Trusted with Their Own Health Care?

presentation given at the fifth U.S.-China Health Summit at Harvard Medical School in September by John A. Quelch, the Charles Edward Wilson Professor of Business Administration at Harvard Business School View Details

Keywords: by Dina Gerdeman; Health

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