behavioral change - Publications - Faculty & Research

10 Jun 2014
First Look

First Look: June 10

diverged from their American counterparts in using public relations strategies not only to contain fallout from criticism, but also as opportunities for changes in corporate culture aimed at promoting a positive bond with consumers based... View Details

Keywords: Sean Silverthorne

14 Aug 2012
First Look

First Look: August 14

Specifically, focusing attention on "interested" legislators' behavior captures important information seemingly ignored by the market. A long-short portfolio based on these legislators' views earns abnormal returns of over 90... View Details

Keywords: Sean Silverthorne

08 Feb 2011
First Look

First Look: Feb. 8

other factor for the great influence it has enjoyed in American society—have changed significantly from the era when the earliest schools were founded up until the present day. Thus the institution that came to be the major influence on... View Details

Keywords: Sean Silverthorne

19 Jul 2011
First Look

First Look: July 19

challenges of servicing both internal and external Aladdin clients during a period of rapid growth within BlackRock and significant change in the global financial landscape. Purchase this... View Details

Keywords: Sean Silverthorne

19 Dec 2005
Research & Ideas

Public Education Goes to School

difficult because of their varied interests and often-conflicting definitions of success. Culture consists of the norms and behaviors in the organization—in other words, everyone's shared understanding of "how things work around... View Details

Keywords: by Mallory Stark; Education

23 May 2017
First Look

First Look at New Ideas and Research: May 23, 2017

points. Pseudo-set framing changes gambling choices (Study 1), effort (Studies 2 and 3), giving behavior (Field Data and Study 4), and purchase decisions (Study 5). These effects persist in the absence of... View Details

Keywords: Carmen Nobel

23 Jun 2009
First Look

First Look: June 23

of the vision requires leaders to invest in the tools, guide their use, and pave the way for transformation. Perhaps the urgency of the current economic crisis can provide the impetus to overcome resistance to change and turn problems... View Details

Keywords: Martha Lagace

November 2017
Teaching Note

Reinventing Best Buy

By: John R. Wells and Gabriel Ellsworth

Teaching Note for HBS No. 716-455. On March 1, 2017, Best Buy Company, Inc., North America’s largest retailer of consumer electronics and appliances, announced a third year of comparable-store sales increases and a 20.8% increase in domestic comparable online sales.... View Details

Keywords: Best Buy; Hubert Joly; Renew Blue; Showrooming; Webrooming; E-commerce; E-Commerce Strategy; Online Retail; Multichannel Retailing; Omnichannel; Marketplaces; Turnaround; Consumer Electronics; Consumer Electronics Accessories; Appliances; Stores-within-stores; Store Experience; Store Size; Store Pickup; Store Management; Delivery; Delivery Models; Amazon; Amazon.com; Pricing Strategy; Business Subsidiaries; Business Units; Business Growth and Maturation; Business Model; For-Profit Firms; Customer Focus and Relationships; Customer Satisfaction; Entertainment; Film Entertainment; Games, Gaming, and Gambling; Music Entertainment; Television Entertainment; Theater Entertainment; Price; Profit; Revenue; Geographic Scope; Multinational Firms and Management; Business History; Cost; Selection and Staffing; Reports; Technological Innovation; Job Cuts and Outsourcing; Human Capital; Leading Change; Business or Company Management; Goals and Objectives; Growth and Development; Growth and Development Strategy; Management Teams; Brands and Branding; Product Marketing; Consumer Behavior; Demand and Consumers; Media; Distribution; Order Taking and Fulfillment; Distribution Channels; Infrastructure; Product; Service Delivery; Service Operations; Organizational Change and Adaptation; Public Ownership; Problems and Challenges; Programs; Groups and Teams; Sales; Salesforce Management; Strategy; Adaptation; Business Strategy; Competition; Competitive Advantage; Competitive Strategy; Corporate Strategy; Expansion; Technology; Hardware; Information Technology; Internet; Mobile Technology; Online Technology; Search Technology; Software; Web; Web Sites; Wireless Technology; Resource Allocation; Computer Industry; Electronics Industry; Entertainment and Recreation Industry; Information Technology Industry; Retail Industry; Service Industry; Technology Industry; Telecommunications Industry; Video Game Industry; United States; Minnesota; Minneapolis; Saint Paul; St. Paul

Citation

Purchase

11 Jan 2011
First Look

First Look: Jan. 11

permission to lead. Troy, a customer service manager, endangered his job and his company's reputation by focusing on protecting his position, not helping his team; when a trusted friend advised him to change his behavior, the results were... View Details

Keywords: Sean Silverthorne

21 Jul 2010
Research & Ideas

HBS Faculty Debate Financial Reform Legislation

the return required by their capital providers. This led to an extraordinary institutional change that was not accompanied by a corresponding mandate to the Fed and other regulatory agencies to expand their "housekeeping"... View Details

Keywords: by Staff

13 Nov 2012
First Look

First Look: November 13

F. Ward, and Michael I. Norton Publication:Journal of Experimental Psychology: General (forthcoming) Abstract When people are the victims of greed or recipients of generosity, their first impulse is often to pay back that behavior in... View Details

Keywords: Sean Silverthorne

18 Oct 2004
Research & Ideas

The Bias of Wall Street Analysts

changes in net financing. The prediction was that all analysts would be more optimistic for firms that were issuing debt and equity securities than for firms that were either not engaging in such activity or were reducing their financing... View Details

Keywords: by Ann Cullen; Financial Services

05 Feb 2013
First Look

First Look: Feb. 5

scholars who focus diverse conceptual lenses on a single high-stakes management task-enhancing port security across the United States. This title considers the challenge of driving change in a complex system involving hundreds of private... View Details

Keywords: Sean Silverthorne