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  • All HBS Web  (2,296)
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    • Events  (8)
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  • 01 Jun 2005
  • News

Transforming the IRS

Rossotti Courtesy HBS Press When Charles O. Rossotti (MBA ’64) was appointed commissioner of the Internal Revenue Service in 1997, it was the most feared and loathed of all federal government agencies. People told him that he was taking... View Details
Keywords: Ann Cullen; IRS; Many Unhappy Returns; reform; Executive, Legislative, and Other General Government Support; Government
  • 17 Feb 2011
  • News

Field Report: Rwanda

a private media company and Karisimbi client. The group worked with Tele-10 to identify ways to improve its advertising sales process for radio advertising and to help improve customer service for its satellite television business. “We... View Details
Keywords: Julia Hanna; Educational Services; Educational Services; Educational Services; Educational Services
  • 10 Jan 2011
  • Research & Ideas

Is Groupon Good for Retailers?

practical steps that merchants can take to prevent multiple purchases? A: In practice, it's not easy to prohibit the purchase of multiple vouchers. A voucher service can configure its systems so that a... View Details
Keywords: by Carmen Nobel; Advertising; Technology
  • February 1997 (Revised May 1997)
  • Background Note

Modern India

By: Tarun Khanna and Danielle J. Melito
Describes India's move from a controlled economy toward a more market-oriented one, commencing in 1991. Highlights the extent of changes in the product, capital, and labor markets, and the political situation at the central government, as these stood in 1995. View Details
Keywords: Developing Countries and Economies; Economic Systems; Economy; Macroeconomics; Government and Politics; Strategy; Financial Services Industry; India
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Khanna, Tarun, and Danielle J. Melito. "Modern India." Harvard Business School Background Note 797-108, February 1997. (Revised May 1997.)
  • 01 Jun 2014
  • News

School Ties

When Jan Rivkin talks about what the US educational system must deliver, he lays out the challenge in stark terms. "For young Americans to succeed in today's workforce, they must out-innovate and out-produce the world's best," declares... View Details
Keywords: Garry Emmons; Educational Services; Educational Services
  • Portrait Project

Jen Porter

need 19 years of in-prison education to earn her GED; James, who begged for mental-health services while serving his sentence, only to be told that he would have to act out to be given proper medical attention. The prison View Details
  • Web

Doctoral Students | Information Technology

and technology products that support your research. Case Template Library Resources Polling Research Computing Services Research Information System (RIS), VPN access may be required Collaboration Tools to... View Details

    Arjun Chopra

    production systems on Amazon Web Services (AWS) for 10 of the top 20 Global financial institutions), managed over 200M hours of uptime in the public cloud and was recognized as one of AWS' top 22 partners... View Details
    Keywords: Aviation & Aerospace;#13;#Biotech & Life Sciences;#20;#Ecommerce;#24;#Electronics & Hardware;#28;#Energy, Oil, Renewables, & Environment;#31;#Finance;#37;#Gaming;#45;#Insurance;#58;#Real Estate & Housing;#64;#Software/App;#75;#Venture Capital
    • 28 May 2019
    • News

    Ask the Expert: In Security

    implement security systems and services based on what they believe will work best for them and their customers, individual consumers should think carefully about several factors when considering a... View Details
    Keywords: Jen McFarland Flint; cybersecurity
    • 01 Mar 2004
    • News

    Alumni Bookshelf

    Systems Fieldbook coedited by Gerald D. Klein (MBA ’67) (Jossey-Bass/Pfeiffer) Aimed at helping leaders building organizations characterized by extensive collaboration, this book guides readers in making the most of the intellectual... View Details
    Keywords: Educational Support Services; Educational Support Services
    • 13 Aug 2024
    • Op-Ed

    Can AI Save Physicians from Burnout?

    procedure performed or patient seen, without explicit rewards for the quality of the services rendered. This model translates internally into an incentive system that prioritizes patient volume over patient... View Details
    Keywords: by Susanna Gallani, Lidia Moura, and Katie Sonnefeldt; Health
    • 18 Oct 2004
    • Research & Ideas

    The Bias of Wall Street Analysts

    conflict of interest settlement, many brokerages such as Bear Stearns, Morgan Stanley, and J.P. Morgan Chase are outsourcing a lot of the number crunching activities of sell-side analysts to places like India, where labor costs are just a... View Details
    Keywords: by Ann Cullen; Financial Services
    • 01 Jun 2004
    • News

    Teaching and Learning Center Established, Honors Christensen’s Legacy

    will help strengthen the School’s long tradition of world-class teaching. The C. Roland Christensen Center for Teaching and Learning, scheduled to open this fall, will augment the already established HBS system of faculty-to-faculty... View Details
    Keywords: C. Roland Christensen; Chris Christensen; Educational Services; Educational Services
    • 06 Aug 2020
    • News

    Defining Flex Work

    United Way, and Warner Music Group. Another client is Credigy, an Atlanta-based financial services firm with 170 employees. A Werk assessment at Credigy revealed that while the leadership believed they were running a flexible workplace,... View Details
    • March 2011
    • Teaching Note

    InnoCentive.com (A) (TN)

    By: Karim R. Lakhani
    Teaching Note for 608170. View Details
    Keywords: Research and Development; Collaborative Innovation and Invention; System; Open Source Distribution; Competition; Web Services Industry
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    Lakhani, Karim R. "InnoCentive.com (A) (TN)." Harvard Business School Teaching Note 611-072, March 2011.
    • 31 Mar 2023
    • News

    How Can We Solve the Teacher Shortage Crisis?

    shortage—which the National Education Association estimates to total some 300,000 vacancies. In this excerpt, Dwinal-Palisch discusses the problem set that the American education system is facing—and how she and Reach are tackling those... View Details
    Keywords: Educational Support Services; Educational Support Services
    • 22 Oct 2013
    • News

    Pulling the Plug

    decades of his career, he cofounded and ran Brooktrout, growing it to a $150-million-a-year company that designed voicemail systems when everyone else was still using cassettes. After retiring, he became CEO of Groove Mobile, the first... View Details
    Keywords: Francis Storrs; Management, Scientific, and Technical Consulting Services; Management, Scientific, and Technical Consulting Services; Management, Scientific, and Technical Consulting Services; Management, Scientific, and Technical Consulting Services; Management, Scientific, and Technical Consulting Services; Management, Scientific, and Technical Consulting Services
    • 01 Jan 2003
    • News

    Charles O. Rossotti, MBA 1964

    Cofounder, Former Chairman & Chief Executive Officer American Management Systems, Inc. Former Commissioner, Internal Revenue Service Senior Advisor, The Carlyle Group Return to Alumni Achievement Awards main page ©2003 www.RockyThies.com... View Details
    • 16 Mar 2003
    • Research & Ideas

    At the Center of Corporate Scandal Where Do We Go From Here?

    appropriate. That's one pole of the continuum. At the other pole, you have people who really believe there's something extremely wrong with the barrel. Thus it's not just a matter of a few bad apples; what we really need is a wholesale revamping of the View Details
    Keywords: by Kim B. Clark
    • 26 Feb 2008
    • First Look

    First Look: February 26, 2008

    co-founders, and outsourcing system development work. The abridged version does not include the introduction and final sections of the full case in order to give casewriting workshop participants practice... View Details
    Keywords: Martha Lagace
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