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  • Research Summary

Overview

Downstream businesses that utilize global suppliers frequently use auditing programs to monitor their suppliers’ working conditions and are often deployed to address reputational concerns associated with procuring from unregulated suppliers. Despite their widespread... View Details
Keywords: Audit Quality; Remote Work; Outsourcing; Econometric Analysis; Switching Costs; Service Operations; Performance Effectiveness; Retail Industry; Service Industry
  • Article

Social Technology: An Interdisciplinary Approach to Improving Care for Older Adults

By: Arthur Kleinman, Hongtu Chen, Sue E. Levkoff, Ann Forsyth, David E. Bloom, Winnie Yip, Tarun Khanna, Conor J. Walsh, David Perry, Ellen W. Seely, Anne S. Kleinman, Yan Zhang, Yuan Wang, Jun Jing, Tianshu Pan, Ning An, Zhenggang Bai, Jiexiu Wang, Qing Liu and Fawwaz Habbal
Population aging is a defining demographic reality of our era. It is associated with an increase in the societal burden of delivering care to older adults with chronic conditions or frailty. How to integrate global population aging and technology development to help... View Details
Keywords: Health Care and Treatment; Age; Service Delivery; Information Technology; Collaborative Innovation and Invention
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  • Article

Accuracy First: Selecting a Differential Privacy Level for Accuracy-Constrained ERM

By: Katrina Ligett, Seth Neel, Aaron Leon Roth, Bo Waggoner and Steven Wu
Traditional approaches to differential privacy assume a fixed privacy requirement ϵ for a computation, and attempt to maximize the accuracy of the computation subject to the privacy constraint. As differential privacy is increasingly deployed in practical settings, it... View Details
Keywords: Differential Privacy; Empirical Risk Minimization; Accuracy First
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  • 14 Sep 2021
  • Blog Post

Top 5 Myths About HBS

a standard set of interview questions. Each interview is custom to the person. And so that's why I say, no, it's not hard to prepare. Because the interview is going to all be about you. There's not going to be any case questions. There's... View Details
  • October 2011
  • Case

Levendary Cafe: The China Challenge

By: Christopher A. Bartlett and Arar Han
Just weeks into her new job, Mia Foster, a first time CEO with no international management experience, is faced with a major challenge at Levendary Cafe, a $10 billion US-based fast food chain. Strategically, many of her corporate staff have become concerned that the... View Details
Keywords: Globalization; International Management; Foreign Subsidiaries; General Managers; Strategy; Management Style; Strategic Planning; Business Subsidiaries; Multinational Firms and Management; Adaptation; Entrepreneurship; Relationships; Standards; Cross-Cultural and Cross-Border Issues; Retail Industry; Food and Beverage Industry; China; United States
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  • 12 Nov 2001
  • Research & Ideas

The Three Components of Family Governance

between these two groups. The family constitution articulates a family's vision for itself and the business, its core values and the policies and guidelines that maintain family discipline. Among the policies a family council might create include: Employment View Details
  • 2020
  • Working Paper

Design Rules, Volume 2: How Technology Shapes Organizations: Chapter 6 The Value Structure of Technologies, Part 1: Mapping Functional Relationships

By: Carliss Y. Baldwin
Organizations are formed in a free economy because an individual or group perceives value in carrying out a technical recipe that is beyond the capacity of a single person. Technology specifies what must be done, what resources must be assembled, what actions taken in... View Details
Keywords: Modularity; Information Technology; Organizations; Value Creation
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  • 2016
  • Working Paper

College Tuition, Public Finance and New Business Starts

By: Gareth Olds
A growing public discourse cites the rising cost of education and student debt overhang as a contributor to slow economic growth. A parallel discussion explores the causes of the secular decline in business dynamism and entrepreneurship rates in the United States over... View Details
Keywords: Cost; Higher Education; Entrepreneurship
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  • 01 Dec 2006
  • What Do You Think?

How Important Is Quality of Labor? And How Is It Achieved?

quality, not where he or she does it." These comments raise added questions: Just how do "standards" for quality in labor get set? Is this something suitable for governments? Or should the market be left to set the View Details
Keywords: by by Jim Heskett
  • 13 Feb 2006
  • Research & Ideas

When Gender Changes the Negotiation

was negotiable became unclear. When parties understand little about the limits of the bargaining range and appropriate standards for agreement, the ambiguity of a negotiation increases. In highly ambiguous negotiations, it becomes more... View Details
Keywords: by Dina W. Pradel, Hannah Riley Bowles & Kathleen L. McGinn
  • Web

FAQ - Alumni

counted in that year’s giving totals and listed in HBS's annual Report on Giving . For questions about an existing pledge or to customize your pledge fulfillment schedule, please contact HBS Gift Management at gifts@hbs.edu or 617.495.6207. Is my pledge legally... View Details
  • 06 Oct 2023
  • Blog Post

Short Intensive Programs 2024 Preview: From Climate Change to Formula 1

Schlesinger. “These courses offer great topics with faculty who really care about the space and are willing to experiment with modalities, technologies, approaches, and guests—almost all courses make very heavy use of visitors in a way that goes way beyond those... View Details
  • Web

Shad Hall | About

banker, former chairman of the Securities and Exchange Commission (SEC), and US ambassador to the Netherlands. Known for his dedication to the highest ethical standards during a distinguished, three-decade career in investment banking,... View Details
  • 22 Sep 2023
  • News

Skydeck Voices: The Most Important Person I Met at HBS

Photo provided by Harvard University Subscribe on iTunes Subscribe on Spotify More Skydeck episodes Who was the most important person you met at HBS? And why? This is Dan Morrell, host of Skydeck, and when my colleagues set up on Spangler Lawn during Spring Reunions... View Details
  • 20 Dec 2017
  • Lessons from the Classroom

How to Design a Better Customer Experience

percent with positive experiences told 10 or more others. “Experience designers are told to follow standard operating procedures and provide customers with programmed responses” Sure, some customer experiences are just plain awful—like... View Details
Keywords: by Dina Gerdeman; Health; Entertainment & Recreation
  • 19 Apr 2004
  • Research & Ideas

Birth of the American Salesman

Bockhoff of National Automatic Tool also worked at NCR, as did Joseph E. Rodgers of Addressograph-Multigraph, Henry Theobold of Toledo Scale, William Sherman of Standard Register, and Thomas J. Watson of International Business Machines.... View Details
Keywords: by Laura Linard
  • Web

Interviews - Recruiting

preparation and more focused student decisions. Contact us for help understanding student timelines and availability. First year interviews may begin January 6. Recruiting Standards of Conduct & Dates By hosting an interview publicized... View Details
  • 14 Dec 2007
  • Op-Ed

When Your Product Becomes a Commodity

profits? If you've heard it, you've probably wondered if it was just a convenient excuse or if the manager had a valid point. The truth is, even when a raw material has no value added and quality standards are set by law or the industry,... View Details
Keywords: by John Quelch
  • Web

McCulloch Hall | About

to persuade state banks to apply for federal charters were largely responsible for the success of the National Bank Act. In his first term as treasury secretary, McCulloch advocated for the adoption of the gold standard to counteract... View Details
  • Web

Terms of Use - Alumni

Harvard Business School reserves the right to edit, remove, delete, or refuse without notice to users any user content that does not meet the standards set by the Alumni Website Terms of Use . HBS Email Address and Username HBS has... View Details