Quality Management - Publications - Faculty & Research

01 Sep 2010
News

RX for Change

Emory Healthcare sent a team of managers and clinicians to the Managing Healthcare Delivery program. From left, Dane Peterson, Dallis Howard-Crow, Bryce Gartland, and Susan Grant at Emory University’s School... View Details

Keywords: Julia Hanna; Health, Social Assistance; Hospitals; Health, Social Assistance

March 2019
Teaching Note

Zespri Grows

By: David E. Bell and John Masko

Teaching Note for HBS No. 519-047. View Details

Citation

Purchase

01 Oct 1996
News

New Releases

Leading Change by John P. Kotter (Harvard Business School Press) Total quality management, reengineering, rightsizing, and restructuring -- innovations intended to make companies more competitive -- routinely fall short, says HBS... View Details

25 May 2020
Research & Ideas

Has Occupational Licensing Outlived Its Usefulness?

service provider has a license, their hiring decision is still more driven by price and online reviews than the quality assurance that comes with licensing. New research shows that tougher licensing requirements reduce the pool of... View Details

Keywords: by Martha Lagace; Service

26 Jan 2017
News

Turning Millennials into Leaders

‘how do we connect with millennials?’ There’s this great divide between management and millennials, and [understanding] what do millennials want, and how do they want to train, or how do we develop them as leaders. With ADDO, when we talk... View Details

04 Dec 2007
First Look

First Look: December 4, 2007

retail outlets, such that stores with membership fees are more popular even when they offer the same goods at the same prices as stores without fees. Download the paper: http://www.hbs.edu/research/pdf/08-029.pdf Dynamics of Platform Competition: Exploring the Role of... View Details

Keywords: Martha Lagace

01 Dec 2003
News

Studying Japan from the Inside

Motor was turned around by Carlos Ghosn. Ghosn was sent from Renault, the French auto company, which acquired management control of the financially distressed Nissan in March 1999. Ghosn motivated Nissan’s middle View Details

Keywords: Cynthia Churchwell; Colleges, Universities, and Professional Schools; Educational Services

06 Jun 2013
Op-Ed

How to Do Away with the Dangers of Outsourcing

Staffing, risks, benefits, and regulatory compliance are all increasingly externalized, most often to parts of the world where need routinely trumps prudence. Rather than manage their own corporate assets, CEOs and other top executives of... View Details

Keywords: by Ranjay Gulati; Manufacturing; Apparel & Accessories; Fashion

01 Sep 2007
News

Riding It Out

of hundreds and perhaps thousands of dogs and cats (the numbers remain unclear, as there is no centralized database of such information). While the situation was uncertain, there was some concern that a production run of SmartPak’s LiveSmart Weight View Details

Keywords: Julia Hanna; dog food; pets; Food Manufacturing; Manufacturing; Food and Beverage Stores; Retail Trade

Web

Ansel Adams and Polaroid R&D | Baker Library

Adams, who was known for the technical and artistic quality of his images and for his masterful printing. Beaumont and Nancy Newhall, test photographs by Ansel Adams, January 1954, © The Ansel Adams Publishing Rights Trust. Polaroid... View Details

01 Feb 1997
News

Herzlinger on Health Care: Revolution in Evolution

"focused factories." An example is the Shouldice Hospital in Canada, which performs hernia operations exclusively. Its operations are substantially cheaper and higher quality than those in a traditional hospital because it focuses its... View Details

16 Sep 2008
First Look

First Look: September 16, 2008

Reporting Standards (IFRS) in Europe. European IFRS adoption represented a major milestone towards financial reporting convergence yet spurred controversy reaching the highest levels of government. We find a more positive reaction for firms with lower View Details

01 Mar 2004
News

Leadership Project Codifies Elusive Traits

have an impact on business managers on an everyday basis. In essence, we want to bridge the gap between theory and practice,” says Mayo. Mayo, who spearheaded the legacy project along with HBS professor Nitin Nohria, notes that the... View Details

Keywords: Educational Support Services; Educational Services

01 Dec 1999
News

EMC's Ruettgers Finds Gold in Data Storage

noted, EMC has spent some $1 billion during the 1990s developing its own software for data storage and retrieval. Emphasis on R&D and quality control has been a key to EMC's success. But Ruettgers, often noted for making brilliant... View Details

12 Mar 2013
First Look

First Look: March 12

management decisions, with consequences for aggregate economic activity. This article discusses the role of investment banking and investment management industry veterans on the Financial Accounting... View Details

Keywords: Sean Silverthorne

17 Dec 2015
News

Addressing Gender Equity In Business And Society

and uses them in the elective he developed, How Star Women Succeed. One case he teaches, “BlackRock: Diversity as a Driver for Success,” examines BlackRock’s efforts to increase diversity in management and build a more inclusive culture... View Details

01 Mar 2019
News

Action Plan: Fruit of the Vine

father’s that evolved into a hobby that turned into a business,” she says. “We not only wanted to be excellent stewards, we wanted to enhance its value.” As managing partner of Knudsen Vineyards, Knudsen Cowles now provides strategic... View Details

Keywords: Ryan Jones

01 Dec 2014
News

3-Minute Briefing: Nagisa Manabe (MBA 1991)

package delivery. The American consumer has rising expectations about the speed and quality of package delivery. So what we’re working toward is a 7-day, 364-days-of-the-year schedule. Do you know the one day we’re not going to deliver?... View Details

Keywords: Julia Hanna

20 Jun 2012
Lessons from the Classroom

Teaching Leadership: What We Know

This is an obligation we should not and cannot take lightly. If the teaching of leadership comes with unique obligations for the instructor, it also begs similarly important questions about the nature and quality of what is taught.... View Details

Keywords: by Scott A. Snook, Rakesh Khurana & Nitin Nohria; Education

22 Sep 2015
News

Balancing Progress and Preservation

In his work managing real estate investments at Samson Investment Partners in New York, Lloyd Zuckerberg (MBA 1990) often draws on the same sensibilities that guide his leadership of the nonprofit New York Landmarks Conservancy. “I don’t... View Details

Publications