Quality Management - Publications - Faculty & Research

January 1999 (Revised February 2000)
Case

GE...We bring good things to life. (A)

Jack Welch and the Corporate Executive Council of General Electric are faced with a decision about whether and how to implement a six-sigma quality-improvement effort in the context of many other initiatives already undertaken at GE in recent years. View Details

Keywords: Change Management; Leadership Style; Six Sigma; Quality; Organizational Change and Adaptation

Citation

Educators

Purchase

Web

Books - Institute For Strategy And Competitiveness

the way competition in health care delivery takes place—and unleashing stunning improvements in quality and efficiency. With specific recommendations for hospitals, doctors, health plans, employers, and policy makers, internationally... View Details

01 Sep 2007
News

Club Leaders Get a Boost from Campus Conference

administrative overhead has fallen approximately 25 percent. “It’s an efficient, functional system,” he adds, citing the program’s capability in database management and automatic processing — two particularly useful View Details

Keywords: clubs; Centennial; outreach; Colleges, Universities, and Professional Schools; Educational Services

13 Nov 2020
News

Countdown To Remote Learning

aspects of running classes so that faculty could focus on the students and the case discussions. Sarah Descheneaux, an OLF who also works as a coordinator in the Finance Unit, explains, “We each partnered with a specific faculty member and class to host the Zoom... View Details

01 Dec 2002
News

HBSAAA Conference Addresses Pathways to Power

no national reputation — was appointed,” Ferguson recalled. “But he listens to everyone, judges ideas on their quality rather than on their source, and makes better decisions because of that.” Financial consultant Andrew Brimmer, the... View Details

07 Sep 2021
News

Summer Fellowship Recipient is a Changemaker in Tanzania

provide a convenient and confidential channel for patients to share feedback on such things as the quality of care they received and the cleanliness of the facility they visited, as well as any incidences of abuse—reports that have long... View Details

Keywords: April White

09 Jun 2003
Research & Ideas

Around the World of Entrepreneurial Ventures

technology—was fifty-three years old. According to Kuemmerle, it was "a path of no return." The entrepreneur was a senior manager at a prominent Germany company with three children in university. As Kuemmerle described in a... View Details

Keywords: by Martha Lagace

01 Jun 2000
News

Q & A: Gustavo Herrero

management issues, thereby enriching the HBS curriculum, advancing the education of tomorrow's business leaders, and creating a broader understanding of the global economy. How will the Center accomplish its goals? The LARC will assist... View Details

Keywords: Garry Emmons

07 Jan 2015
Research & Ideas

The Quest for Better Layoffs

company ravaged by a massive fire. "They were very upset," says Sucher, the MBA Class of 1966 Professor of Management Practice and Joseph L. Rice, III Faculty Fellow at HBS. "What upset them was how cavalier they thought... View Details

Keywords: by Carmen Nobel; Manufacturing

31 Jan 2011
Research & Ideas

Taking the Fear out of Diversity Policies

the Organizational Behavior Unit at HBS. "And as a result, the resulting policies are defensive in nature, and they don't tend to produce the high quality of relationships that you need across differences. For example, there are some... View Details

Keywords: by Carmen Nobel

09 Apr 2025
News

The Working Parent Revolution

Subscribe on iTunes Subscribe on Spotify More Skydeck episodes Dan Morrell: Hi, this is Dan Morell, host of Skydeck. In 2023, the Bureau of Labor Statistics reported that in 67% of two-parent families with children, both parents worked, which was up from 59% in 2013.... View Details

01 Dec 2011
News

Making the Case for Leadership

programming vision, to recruiting and motivating a growing team of employees (some of whom, like Swan, were commuting from other cities at the time). Also in play: managing a tight, closely watched budget while walking the line between... View Details

Keywords: Garry Emmons;Julia Hanna;Roger Thompson; Performing Arts, Spectator Sports, and Related Industries; Arts, Entertainment; National Security and International Affairs; Government; Health, Social Assistance; Data Processing, Hosting, and Related Services; Information; Electrical Equipment, Appliance, and Component Manufacturing; Manufacturing; Food Manufacturing; Manufacturing; Nonmetallic Mineral Product Manufacturing; Manufacturing; Management, Scientific, and Technical Consulting Services; Professional Services

04 Aug 2009
First Look

First Look: August 4

there is no significant relationship between service quality and profitability. My findings highlight the importance of attending to process discipline in certain service settings. They also show that too much corporate emphasis on... View Details

Keywords: Martha Lagace

Profile

Jonathan Evans

expand from serving eight schools to serving schools nationwide. To scale the technology, I assembled and managed a team and was charged with managing partnerships with people twice my age.” Connected by a... View Details

20 Jun 2012
Lessons from the Classroom

Teaching Leadership: What We Know

This is an obligation we should not and cannot take lightly. If the teaching of leadership comes with unique obligations for the instructor, it also begs similarly important questions about the nature and quality of what is taught.... View Details

Keywords: by Scott A. Snook, Rakesh Khurana & Nitin Nohria; Education

01 Feb 2000
News

Tales Out of School

kids after school. Children need quality after-school activities." After completing her White House service in 1995, Hoit became managing director of Sylvan Learning Systems, a national supplemental... View Details

11 Nov 2014
First Look

First Look: November 11

demonstrates that when employees can see their customers, the beneficiaries of their efforts, the quality and efficiency of the service they deliver can actually improve. Studies in food service show how revealing customers to employees... View Details

Keywords: Sean Silverthorne

01 Dec 1997
News

A Conversation with John Doerr (MBA '76)

markets, and technologies out there. What's lacking are great teams. So a key service from venture capital has become team-building and recruiting. Management skills are absolutely crucial to the quality of... View Details

01 Feb 2002
News

Replicating Toyota's Success

The idea of human cloning is controversial, but cloning a successful business concept remains as desirable as ever. For HBS assistant professor Steven J. Spear, this pursuit led him to Toyota, whose perennial leadership in quality... View Details

Keywords: Machinery Manufacturing; Manufacturing; Motor Vehicle and Parts Dealers; Retail Trade

20 Nov 2007
First Look

First Look: November 20, 2007

ownership patterns across different towns, allowing credible identification of the effects of bank ownership on financial development, lending rates, and the quality of intermediation, as well as employment and investment. Credit markets... View Details