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  • 2017
  • Article

Natural Environmental Responsibility in Indian Corporations: A Mixed Method Study

By: Shashank Shah
The world is going through unprecedented environmental crisis. The type of destruction and dissolution of natural resources and elements by individuals and institutions that has been witnessed in the last century is much more than that witnessed in the previous... View Details
Keywords: Corporate Social Responsibility and Impact; Environmental Sustainability; Natural Environment; Management Practices and Processes; Research; Framework; India
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  • May 2013
  • Supplement

Transport Corporation of India (B): Choosing the Right Candidate

By: V.G. Narayanan and Saloni Chaturvedi
Transport Corporation of India was a logistics company that provided multi-modal transport solutions to its customers. Set up in 1958, TCI had grown from a 'one man, one truck, one office' set-up to a company with revenues of $400 million in half a century. TCI's... View Details
Keywords: Customer Relationship Management; Business Divisions; Performance; Sales; Transportation Industry; India
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  • 2010
  • Chapter

Crime Distribution and Victim Behavior during a Crime Wave

By: Rafael Di Tella, Sebastian Galiani and Ernesto Schargrodsky
The study of how crime affects different income groups faces the difficulty that crime-avoiding activities vary across these groups. Thus, a lower victimization rate in one group may not reflect a lower burden of crime, but rather a higher investment in crime... View Details
Keywords: Safety; Wealth and Poverty; Selection and Staffing; Crime and Corruption; Income; Leading Change; Information Management; Argentina
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  • 05 May 2022
  • HBS Case

College Degrees: The Job Requirement Companies Seek, but Don't Really Need

certain skills. Apprenticeship programs could also create a new path for applicants. Some companies are rethinking their hiring practices Among major employers that have already started to change their education requirements for jobs are AT&T, IBM, Microsoft, and... View Details
Keywords: by Jay Fitzgerald
  • 12 Feb 2018
  • Research & Ideas

Customers at the Back of the Line Are Anxious—Can You Keep Them from Leaving?

—Buell explains in a new working paper, “Last Place Aversion in Queues.” "If I can’t look behind me and see someone else is willing to wait longer than me, I start to question whether waiting in line is worthwhile” Buell’s research... View Details
Keywords: by Michael Blanding; Retail; Service
  • Portrait Project

Alan Xie

invisibility — huddled masses yearning to speak, unwilling inheritors of the legacy of 1882. Ten years ago, I was elected to represent one of the largest and most diverse school districts in America. When I placed my right hand on the... View Details
  • Web

Events - Business & Environment

inspiring career fair that connects public agencies, consulting firms, nonprofit organizations, and businesses with undergraduate, graduate, and PhD level students who have the skills and knowledge to address the complex sustainability challenges of our global economy.... View Details
  • 05 Jul 2023
  • News

GCC Alumni Celebrate Grand Opening of New Club Center

future alumni, and ensure that they have a place to connect, engage, and further their professional pursuits." The House—which will soon have a dedicated staff—offers approximately 3,000 square feet of event and work space equipped with a... View Details
Keywords: Margie Kelley
  • 23 Jun 2015
  • First Look

First Look: June 23, 2015

  Publications Forthcoming National Bureau of Economic Research Innovation Policy and the Economy, Volume 16 By: Lerner, Josh, and Scott Stern Abstract—No abstract available. Publisher's link: http://papers.nber.org/books/lern15-1 2015 International Encyclopedia of the... View Details
Keywords: Sean Silverthorne
  • 22 Jul 2014
  • Working Paper Summaries

Banks as Patient Fixed-Income Investors

Keywords: by Samuel G. Hanson, Andrei Shleifer, Jeremy C. Stein & Robert W. Vishny; Banking
  • 14 Nov 2007
  • Working Paper Summaries

Accountability in Complex Organizations: World Bank Responses to Civil Society

Keywords: by Alnoor S. Ebrahim & Steve Herz
  • May 2024 (Revised May 2024)
  • Case

Market by Met Council: Revolutionizing Food Pantries in the Digital Age

By: Elisabeth Paulson and Michael W. Toffel
In fall 2023, the Food Program of Met Council—America’s largest Jewish charity dedicated to fighting poverty—completed the rollout of the newest version of its digital pantry platform to twelve food pantries in the Met Council food pantry network. The digital... View Details
Keywords: Customer Focus and Relationships; Digital Transformation; Nonprofit Organizations; Service Operations; Human Needs
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  • 2013
  • Working Paper

Increased Speed Equals Increased Wait: The Impact of a Reduction in Emergency Department Ultrasound Order Processing Time

By: Jillian Berry Jaeker, Anita L. Tucker and Michael H. Lee
We exploit an exogenous process change at two emergency departments (EDs) within a health system to test the theory that increasing capacity in a discretionary work setting increases wait times due to additional services being provided to customers as a consequence of... View Details
Keywords: Technology; Demand and Consumers; Service Delivery; Health Care and Treatment; Business Processes; Health Industry
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  • 23 Oct 2024
  • HBS Seminar

Rosa Ferrer, University of Pompeu Fabra and BSE

  • 22 Feb 2024
  • News

Combat-Tested Cancer Coaching

Subscribe on iTunes Subscribe on Spotify More Skydeck episodes Hi, this is Dan Morrell, host of Skydeck. When Kathy Giusti (MBA 1985) was diagnosed with multiple myeloma in 1996, she was overwhelmed. It was the pre-Internet era, with limited available information, but... View Details
  • 10 Jan 2024
  • Research & Ideas

Technology and COVID Upended Tipping Norms. Will Consumers Keep Paying?

According to poll findings released by Pew Research Center in November, among nearly 12,000 US adults, around seven in 10 say tipping is expected in more places today than it was five years ago. Only about a third say it’s extremely or... View Details
Keywords: by Anna Lamb, Harvard Gazette
  • 10 Feb 2021
  • Research & Ideas

Has #MeToo Changed How Hollywood Hires?

production teams hired more female writers after #MeToo than teams that included at least one female producer. This is despite the fact that before #MeToo, female producers were already twice as likely to work with female writers as male producers. For women, Hollywood... View Details
Keywords: by Rachel Layne; Media & Broadcasting
  • 24 Apr 2018
  • Op-Ed

Op-Ed: What Mark Zuckerberg Can Learn About Crisis Leadership from Starbucks

take the lead. He understood the incident’s implications went well beyond the specifics, triggering widespread concerns about racial bias in the country and threatening to damage Starbucks’ image as a safe, friendly place to gather with... View Details
Keywords: by Bill George; Technology; Food & Beverage
  • 09 Nov 2023
  • News

From the Brink

starting to shine again.” There is still much to do, he says, but notes he sees “opportunity and regained vigor of Puerto Ricans to live in a place that’s prospering.” Weiss says he’s proud of “the brilliant and dedicated minds within the... View Details
Keywords: Ralph Ranalli
  • 16 Jul 2020
  • Research & Ideas

Restaurant Revolution: How the Industry Is Fighting to Stay Alive

However, we also heard that restaurateurs remained steadfastly committed to their goal of nurturing and nourishing people, providing a place of succor and community in a strange new world. Our conversations with the panel and our field... View Details
Keywords: by Michael S. Kaufman, Lena G. Goldberg, and Jill Avery; Food & Beverage