Performance Effectiveness - Publications - Faculty & Research

03 May 2010
Research & Ideas

What Is the Future of MBA Education?

we heard in our interviews was the need for MBA students to cultivate greater self-awareness. Executives said, "The more an MBA understands his or her impact on others and vice-versa, the more effective he or she will be." The second... View Details

Keywords: by Martha Lagace; Education

05 Sep 2012
What Do You Think?

Will Business Management Save US Health Care?

Wittenberg put it, " management will never fix the health care system (it) can promote standardization and mass production (but) the actions of individual managers will have no effect on the overall system," one that as Barry... View Details

Keywords: by Jim Heskett; Health

15 Nov 2010
Lessons from the Classroom

Connecting Goals and Go-To-Market Initiatives

development, incentives, people management, developing a performance culture, and sustaining that culture in the face of inevitable market changes that are often outside the control of the selling company. And it's increasingly a bigger... View Details

Keywords: by Sean Silverthorne; Retail

28 Nov 2011
Research & Ideas

Rethinking the Fairness of Organ Transplants

In order to test their methodology, the research team performed a series of case studies on policies with different criteria for matching. In the first instance, using the criteria and constraints of the current dominant policy, their... View Details

Keywords: by Dennis Fisher; Health

12 Nov 2018
Research & Ideas

'Always On' Isn't Always Best for Team Decision-Making

collaboration encouraged by today’s communication tools like Slack and Skype good or bad for finding the best answer? “I don’t want there to be zero communication, but I do think that transparency and communication do have downsides" To find out, the researchers... View Details

Keywords: by Roberta Holland

02 Mar 2018
Working Paper Summaries

Evidence of Decreasing Internet Entropy: The Lack of Redundancy in DNS Resolution by Major Websites and Services

Keywords: by Samantha Bates, John Bowers, Shane Greenstein, Jordi Weinstock, and Jonathan Zittrain

2 Sep 2021
Interview

Amy Edmondson

By: Amy C. Edmondson and Deepak Jayaraman

Amy C. Edmondson is the Novartis Professor of Leadership and Management at the Harvard Business School. Amy has been recognized by the biannual Thinkers50 global ranking of management thinkers since 2011, and most recently was ranked #3 in 2019. She studies teaming,... View Details

Keywords: Psychological Safety; Organizational Culture; Communication; Performance Effectiveness

Citation

April 9, 2021
Article

How Blockchain Can Simplify Partnerships

By: Fabrice Lumineau, Wenqian Wang, Oliver Schilke and Laura Huang

Collaborations that require information sharing and mutual trust between companies, suppliers, and clients can be tough, particularly in the remote era. But blockchain’s distributed ledger—and its use of smart contracts—can simplify the process, creating a common,... View Details

Keywords: Blockchain; Collaboration; Partners and Partnerships; Performance Effectiveness

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14 Apr 2003
Research & Ideas

Pay-for-Performance Doesn’t Always Pay Off

their ability to reach if not surpass the goals, start banking on the extra money. In practice, however, the process of connecting pay to performance may be far trickier that it at first appears, according to HBS professor Michael Beer.... View Details

Keywords: by Martha Lagace

21 Jul 2003
Research & Ideas

Don’t Get Buried in Customer Data—Use It

Why? Because his answers went straight to a central repository where they were aggregated with other customers' responses and used to measure overall market—not customer—satisfaction. A more effective approach would be to feed his answers... View Details

Keywords: by Jean Ayers

16 Jul 2013
First Look

First Look: July 16

networks of personal relationships: 1) Change agents who were central in the organization's informal network had a clear advantage, regardless of their position in the formal hierarchy. 2) People who bridged disconnected groups or individuals were more View Details

Keywords: Anna Secino

11 Jan 2008
Conference Presentation

Are Management Standards Effective?

By: Michael W. Toffel

Keywords: Management; Standards; Performance Effectiveness

Citation

07 Apr 2014
Research & Ideas

Negotiation and All That Jazz

emotions. "Even very successful people carry a great degree of anxiety with them to the negotiating table," Wheeler says, "and that anxiety is an obstacle to effective performance." Research that he and psychologist Dr. Kimberlyn Leary... View Details

Keywords: by Michael Blanding

14 Nov 2011
Research & Ideas

Creating a Global Business Code

performance perspective on conduct as opposed to a compliance mentality, Margolis says. "It's not just about thou shalt not, it's about taking a path of continual improvement." View Details

Keywords: by Carmen Nobel

02 May 2011
Research & Ideas

Casino Payoff: Hands-Off Management Works Best

researchers and practitioners alike: What is the proper balance to be struck by a business between encouraging autonomy so that employees can ignore red tape to serve the customer quickly and efficiently, and mitigating the risk that they'll make bad decisions? A new... View Details

Keywords: by Dennis Fisher; Entertainment & Recreation

26 Oct 2010
Working Paper Summaries

When Does a Platform Create Value by Limiting Choice?

Keywords: by Ramon Casadesus-Masanell & Hanna W. Halaburda; Entertainment & Recreation; Technology

May 3, 2023
Article

What Top-Performing Sales Managers Do Differently

By: Mike Schultz and Frank V. Cespedes

Sales managers hire reps, influence their training, provide (we hope) feedback and so reinforce good selling behaviors, and are key in the execution of growth and change initiatives. In a study of more than 1,000 sales managers and sellers across industries, we found... View Details

Keywords: Management Practices and Processes; Sales; Performance Effectiveness

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06 Jan 2011
What Do You Think?

How Should Management Deal With “Anonymous”?

Summing Up The title of this wrap-up and the one that accompanied this month's original column basically just deletes "Wikileaks." The original title was my mistake. The intent was not to direct attention to Wikileaks in a manner that Dan Quizal rightly... View Details

Keywords: by James L. Heskett

2009
Report

Breakthroughs in Shared Measurement

By: Mark R. Kramer, Marcie Parkhurst and Lalitha Vaidyanathan

The traditional approach to measuring each individual grant and nonprofit initiative separately prevents learning and improvement, because no 2 efforts can be compared on a consistent basis. This research highlights 20 social enterprises that developed innovative... View Details

Keywords: Impact Evaluation; Impact Measurement; Social Enterprise; Organizations; Performance Effectiveness; Measurement and Metrics

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