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Show Results For
- All HBS Web
(1,460)
- People (1)
- News (351)
- Research (987)
- Events (4)
- Multimedia (1)
- Faculty Publications (352)
- 03 Feb 2016
- Research & Ideas
The State of Customer Service Leadership
importance of an organization’s mission to attract and retain the fewer, better employees required to deliver value to customers in a cost-effective manner. Aisner: The role of the frontline employee is at the heart of the service profit... View Details
- 08 Sep 2015
- First Look
September 8, 2015
financial markets to get through the initial period of discovery or diffusion. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=49551 September 2015 Harvard Business Review The Organizational Apology: A Step-by-Step Guide... View Details
Keywords: Carmen Nobel
- 23 Aug 2016
- First Look
August 23, 2016
meet the quarterly earnings targets of increasingly short-term–oriented investors. Reality: Companies that pursue major sustainability initiatives, and publicize them in integrated reports and other communications with investors, have also generally succeeded in View Details
Keywords: Sean Silverthorne
- 21 Nov 2006
- First Look
First Look: November 21, 2006
Working PapersThe Performance of Reverse Leveraged Buyouts Authors:Jerry Cao and Josh Lerner Abstract Reverse leveraged buyouts (RLBOs) have received increased public scrutiny but attracted little systematic study. We collect a... View Details
Keywords: Sean Silverthorne
- 17 Mar 2015
- First Look
First Look: March 17
allows bank depositors to remain "sleepy": they do not have to pay attention to transient fluctuations in the market value of bank assets. In contrast, shadow banks create money-like claims by giving their investors an early... View Details
Keywords: Sean Silverthorne
- 02 Mar 2016
- News
The New Space Race
of the total federal budget. By 1975, it was less than 1 percent. “The original programs were finished, the shuttle hadn’t begun yet, and we weren’t sending astronauts into space,” he says. Thompson began thinking about a new kind of organization—a private-sector firm... View Details
Keywords: Robert S. Benchley
- 11 Oct 2004
- Research & Ideas
Four Ways to Create Lasting Change
work of creating new processes, systems, and behaviors. You've learned, however, that it is important to lay the groundwork much earlier on. What attracted you to the "Alpha Corporation" in order to learn how to change a firm's... View Details
Keywords: by Martha Lagace
- Web
A Rewarding Work Life - Edwin H. Land & Polaroid | Harvard Business School
was something that I think he maintained all his life, and I think that as a result that generated an environment which attracted creative and interesting people from a whole variety of disciplines, rather than just science." 39 Polaroid... View Details
- 01 Dec 2008
- News
Lesson from the Fall
both the movement of capital markets and gains in the price of competitors’ stock can provide executives with unearned windfalls for uncompetitive performance and promote unwarranted overconfidence. Awarding stock grants without... View Details
- 01 Sep 2005
- News
One-on-One with Thomas Riley
by. However, instead of increasing market share for a new widget, here you have the chance to make the world a better and safer place, now and in the future. It’s an extraordinary opportunity to make a small contribution to the world. Is... View Details
- 01 Sep 2010
- News
Dean Nohria Looks Ahead
economy, we’re living in a world where other spheres of economic activity are also becoming important. Emerging markets are certainly a key piece of it. But the unified European market has also become more... View Details
Keywords: Roger Thompson
- 16 Dec 2020
- Blog Post
Faculty Books Published in 2020
fixing market capitalism? Business—not government alone. The spread of capitalism worldwide has made people wealthier than ever before. But capitalism's future is far from assured. Pandemics, income inequality, resource depletion, mass... View Details
Keywords: All Industries
- 12 Dec 2017
- First Look
New Research and Ideas, December 12, 2017
regulatory environment. Purchase this case:https://cb.hbsp.harvard.edu/cbmp/product/718008-PDF-ENG Harvard Business School Case 718-007 Media Markets Down South: Goldman Sachs' Investment in Grupo Clarín Founded in 1945, Grupo Clarín... View Details
Keywords: Sean Silverthorne
- 01 Sep 2017
- News
History’s Lessons
turbulent times. Ernest Shackleton Hire for Attitude, Train for Skill Today’s entrepreneurs would find the tasks involved in organizing and leading an Antarctic expedition in the early 20th century somewhat familiar. Koehn notes that the Irish-born explorer Ernest... View Details
- 01 Jun 2015
- News
Higher Ground
encores, he returns to the stage, fists over his head, like a winning post-match boxer. It was this energy at 38 that was immediately attractive to orchestra members, but his maturation over the past decade that has kept their admiration.... View Details
- 01 Jun 2006
- News
India Arrives
world’s fastest-growing free market democracy” read posters and banners all around the Swiss resort, while Indian success stories such as Infosys Technologies were the talk of movers and shakers at swank soirees. The spotlight continued... View Details
Keywords: Julia Hanna
- 20 Jan 2017
- Research & Ideas
Here’s How Businessman Trump Is Likely to Approach the Presidency
Marketing is important in campaigning. It is equally important in governing. In 2008, Barack Obama won the presidency with an uplifting call for hope and change. He leveraged online media to attract... View Details
Keywords: by Christina Pazzanese
- 12 Sep 2017
- First Look
First Look at New Research and Ideas, September 12, 2017
also for new business models, products, strategies, and marketing campaigns—all relatively inexpensively. This will help it find the right path forward, especially when answers aren’t obvious or people have conflicting opinions.... View Details
Keywords: Carmen Nobel
- 21 Jan 2013
- Research & Ideas
Altruistic Capital: Harnessing Your Employees’ Intrinsic Goodwill
professor in the Negotiation, Organizations & Markets Unit at Harvard Business School. "In an organization, all the employees already have some of this, in varying degrees." “Altruistic capital is the idea that every individual has... View Details
Keywords: by Carmen Nobel
- 01 Apr 1996
- News
Stewards of the Seventh Generation
resources are limited, and there are more than enough attractive ways to use them - whether for tactical investment in product quality or strategic investments in new market development." A Global Issue Fri... View Details