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  • February 2009 (Revised June 2019)
  • Case

Cleveland Clinic: Transformation and Growth 2015

By: Michael E. Porter and Elizabeth O. Teisberg
The Cleveland Clinic's health care services are internationally renowned for quality. In 2008, The Clinic began to restructure the organization into teams defined around patient needs, rather than traditional medical specialties. "Patients First!" takes shape as the... View Details
Keywords: Health; Health Care Operations; Health Care Quality; Health Care; Strategy And Leadership; Strategy Development; Health Care and Treatment; Leading Change; Goals and Objectives; Growth and Development Strategy; Measurement and Metrics; Service Delivery; Organizational Change and Adaptation; Outcome or Result; Health Industry; Cleveland
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  • 10 Dec 2013
  • First Look

First Look: December 10

  Publications August 2013 Strategic Management Journal Location Choices under Strategic Interactions By: Alcácer, Juan, Minyuan Zhao, and Cristian Dezso Abstract—The literature on location choices has mostly emphasized the impact of... View Details
Keywords: Sean Silverthorne
  • May 2024 (Revised April 2025)
  • Case

Leading Culture Change at Microsoft Western Europe

By: Amy C. Edmondson and Cat Huang
In 2023, Cindy Rose, President of Microsoft Western Europe, faced a critical decision. Rose grappled with the potential impact of widespread layoffs on psychological safety and the cultural transformation she had championed since her arrival. When Rose had first joined... View Details
Keywords: Leadership; Organizational Culture; Transformation; Collaborative Innovation and Invention; Job Cuts and Outsourcing; Problems and Challenges; Motivation and Incentives; Groups and Teams; Business or Company Management; Technology Industry; Europe
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  • 11 Mar 2014
  • Other Presentation

The Looming Challenge of U.S. Competitiveness

By: Michael E. Porter
Professor Porter evaluated US competitiveness and its implications for Philadelphia. Host Dr. Mercedes Delgado, Assistant Professor of Strategic Management within the Fox School of Business, is a co-researcher on Professor Porter's work on innovation clusters and... View Details
Keywords: Competitiveness; U.S. Competitiveness; Competition; Development Economics; Industry Clusters; Innovation and Invention; Philadelphia; United States
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  • July 2004 (Revised October 2004)
  • Case

Harbus Foundation (2003), The

In 1997, the Harbus Foundation was established by Harvard Business School students to use the school newspaper's accumulated operating surpluses for creating social value in the community. The case investigates the challenges that the student management team faced in... View Details
Keywords: Social Enterprise; Corporate Governance; Education Industry; Boston
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    Author Talks: Tsedal Neeley on why remote work is here to stay-and how to get it right

    In this edition of Author Talks, McKinsey’s Eleni Kostopoulos chats with Tsedal Neeley, the Naylor Fitzhugh Professor of Business Administration at the Harvard Business School, about her book View Details
    • Research Summary

    Research Summary

    By: Jeffrey T. Polzer

    Jeff Polzer is the UPS Foundation Professor of Human Resource Management in the Organizational Behavior Unit at Harvard Business School. He studies how people collaborate in teams and across... View Details

    • March 1999
    • Case

    Hans Fritz at Novartis Thailand (A): The First Month

    By: Michael Y. Yoshino and Carin-Isabel Knoop
    Dr. Hans Fritz is 37 years old when he arrives in Bangkok on March 1, 1998 to assume his position as general manager of Novartis Thailand. Novartis is the world's largest pharmaceutical company. He had lobbied to transition from a staff position to this line management... View Details
    Keywords: Management Teams; Organizational Structure; Transition; Organizational Change and Adaptation; Working Conditions; Organizational Culture; Growth and Development Strategy; Crisis Management; Decision Making; Pharmaceutical Industry; Thailand
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    • 11 Feb 2021
    • Blog Post

    2+2 Where Are They Now Spotlight: Ali Evans (MBA 2019)

    student business manager within HSA, I gained valuable business and leadership experience managing teams of up to 25 employees and helped launch a startup that was venture... View Details
    • November 2002 (Revised May 2003)
    • Case

    AT&T Foundation, The

    By: Diana Barrett, Cassandra Hanley and Sarah Aaron
    Explores the corporate philanthropic activities at AT&T, formed in 1983. Addresses the difficulty of making centralized decisions after the break-up for the four new entities, each with a diverse and sometimes cross-competitive strategy. View Details
    Keywords: Goals and Objectives; For-Profit Firms; Philanthropy and Charitable Giving; Telecommunications Industry
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      Derek C. M. van Bever

      Derek van Bever is a Senior Lecturer in the General Management Unit of Harvard Business School. He teaches courses in both years of the MBA program (“Leadership and Corporate Accountability” in the first-year required curriculum and “Building and Sustaining a... View Details

      • 06 Dec 2022
      • HBS Seminar

      Elizabeth Lyons, UC San Diego

      • February 2001 (Revised June 2002)
      • Case

      Customer Value Measurement at Nortel Networks--Optical Networks Division

      By: Das Narayandas
      Since 1995, Nortel Networks' Optical Networks (ON) division has been incorporating customer satisfaction and loyalty measures into its business practices to increase customer value. Over the years, key process owners in various parts of the organization have become... View Details
      Keywords: Business Divisions; Customer Focus and Relationships; Customer Satisfaction; Management Teams; Marketing Strategy; Value Creation; Telecommunications Industry
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      • April 2011 (Revised January 2013)
      • Supplement

      Felipe Calderón: Leading with Light and Power (C)

      By: J. Bruce Harreld and David Lane
      This sequence of cases explores how leaders get their team focused on framing, analyzing, and ultimately acting upon complex decisions. The A case provides an inside look as President of Mexico, Felipe Calderon, works with his cabinet ministers to decide how to... View Details
      Keywords: Management Analysis, Tools, and Techniques; Decision Choices and Conditions; Cases; Leadership Style; Crime and Corruption; State Ownership; Problems and Challenges; Risk and Uncertainty; Economics; Finance; Performance; Management Teams; Energy Industry; Mexico City
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        David Ager

        David Ager is a Senior Lecturer in Executive Education.  He engages CEOs, CHROs, and their teams to design and deliver customized executive development experiences for executive, senior and high potential leaders.  The companies hail from diverse sectors including... View Details

        • 30 Nov 2016
        • HBS Seminar

        Melissa Valentine and Michael Bernstein, Stanford University

        • 20 Dec 2006
        • Working Paper Summaries

        The Demise of Cost and Profit Centers

        Keywords: by Robert S. Kaplan
        • 05 Sep 2020
        • News

        Piercing the Fog of Zoom

        • July 1995
        • Background Note

        Managerial Effectiveness and Diversity: Individual Choices

        Provides an introduction to the key concepts and questions individuals encounter in a diverse workplace. These concepts and questions are organized around three critical interactions and experiences in any individual's career: entry into an organization or work group;... View Details
        Keywords: Management; Diversity
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        • 02 Apr 2024
        • Research & Ideas

        Employees Out Sick? Inside One Company's Creative Approach to Staying Productive

        Managers can forge close relationships with other managers so they can borrow employees from one another to fill in the absentee gaps, according to his forthcoming research in the Journal of the European... View Details
        Keywords: by Michael Blanding; Fashion