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Show Results For
- All HBS Web
(30,129)
- People (69)
- News (6,258)
- Research (17,897)
- Events (229)
- Multimedia (528)
- Faculty Publications (16,113)
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- March 2009
- Article
Customer Experience Creation: Determinants, Dynamics and Management Strategies
By: Leonard A. Schlesinger, Peter C. Verhoef, Katherine N. Lemon, A. Parasuraman, Anne Roggeveen and Michael Tsiros
Retailers, such as Starbucks and Victoria's Secret, aim to provide customers a great experience across channels. In this paper we provide an overview of the existing literature on customer experience and expand on it to examine the creation of a customer experience... View Details
Keywords: Customer Focus and Relationships; Business Strategy; Growth and Development Strategy; Retail Industry
Schlesinger, Leonard A., Peter C. Verhoef, Katherine N. Lemon, A. Parasuraman, Anne Roggeveen, and Michael Tsiros. "Customer Experience Creation: Determinants, Dynamics and Management Strategies." Journal of Retailing 85, no. 1 (March 2009).
- 17 Nov 2003
- Research & Ideas
The Business Case for Diabetes Disease Management
Conference on November 7. Beaulieu's research focuses on many aspects of healthcare—including contracting, quality competition in managed care, and human capital management and performance measurement. At... View Details
- March 1993
- Teaching Note
John A. Clendenin and Managing Xerox's Multinational Development Center TN
By: Michael Beer and Russell A. Eisenstat
Teaching Note for John A. Clendenin (9-490-028) and Managing Xerox's Multinational Development Center (9-490-029). View Details
Keywords: Globalized Firms and Management
- October 1972
- Article
A Dynamic Model for Bond Portfolio Management
By: D. B. Crane and S. P. Bradley
Crane, D. B., and S. P. Bradley. "A Dynamic Model for Bond Portfolio Management." Management Science 19, no. 2 (October 1972).
- 11 Jun 2019
- Book
These Aren't Beach Books, but Managers Should Read Them Anyway
greater burdens on managers but also creating new opportunities to shine. Varieties of Green Business: Industries, Nations and Time Making a business successful is a challenge in itself, but making a green business profitable is an even... View Details
Keywords: by Sean Silverthorne
- 1991
- Article
How Management Bonus Plans Affect Reported Earnings
By: Paul M. Healy
Healy, Paul M. "How Management Bonus Plans Affect Reported Earnings." CPE Program Lesson 90-11. Accounting Today (1991).
- 1995
- Article
Managing Distrust: The Hidden Cost of Downsizing
By: D. Sull and N. Nohria
Sull, D., and N. Nohria. "Managing Distrust: The Hidden Cost of Downsizing." Business Ethics Forum 8 (1995): 73–83.
- 2003
- Article
Confirming Management Earnings Forecasts, Earnings Uncertainty, and Stock Returns
By: Michael B. Clement, Richard Frankel and Jeffrey Miller
In this study we examine the association among confirming management forecasts, stock prices, and analyst expectations. Confirming management forecasts are voluntary disclosures by management that corroborate existing market expectations about future earnings. This... View Details
Clement, Michael B., Richard Frankel, and Jeffrey Miller. "Confirming Management Earnings Forecasts, Earnings Uncertainty, and Stock Returns." Journal of Accounting Research 41, no. 4 (2003): 653–679.
- 2022
- Article
Diffusing Management Practices within the Firm: The Role of Information Provision
By: Michael J. Lenox and Michael W. Toffel
Why are some firms more successful in adopting profitable environmental management practices than others? A key role of corporate managers is to encourage subsidiaries to adopt innovative practices. We examine the conditions under which corporate managers use... View Details
Keywords: Environmental Strategy; Information Provision; Environmental Management; Knowledge Dissemination
Lenox, Michael J., and Michael W. Toffel. "Diffusing Management Practices within the Firm: The Role of Information Provision." Art. 5911. Special Issue on Competitive Sustainability: The Intersection of Sustainability and Business Success. Sustainability 14, no. 10 (2022).
- 1972
- Book
Managers and Their Careers: Cases and Readings
By: J. W. Lorsch and Louis B. Barnes
Keywords: Personal Development and Career
Lorsch, J. W. and Louis B. Barnes, eds. Managers and Their Careers: Cases and Readings. Homewood, IL: Richard D. Irwin, 1972.
- January–February 1974
- Article
Managing the Four Stages of EDP Growth
By: C. F. Gibson and R. L. Nolan
Keywords: Growth and Development
Gibson, C. F., and R. L. Nolan. "Managing the Four Stages of EDP Growth." Harvard Business Review 52, no. 1 (January–February 1974).
- August 2024
- Technical Note
Managing Professional Relationships in the Modern Workplace
By: Christina R. Wing, Andrew Peddar and Dylan Torchinsky
Wing, Christina R., Andrew Peddar, and Dylan Torchinsky. "Managing Professional Relationships in the Modern Workplace." Harvard Business School Technical Note 625-035, August 2024.
- March 2022
- Module Note
Managing Exits and Liquidity in Entrepreneurial Finance
By: Shai Bernstein
Bernstein, Shai. "Managing Exits and Liquidity in Entrepreneurial Finance." Harvard Business School Module Note 822-107, March 2022.
- Article
The No-excuses Way to Manage Healthcare Growth
By: Len Schlesinger
Schlesinger, Len. "The No-excuses Way to Manage Healthcare Growth." athenaInsight (November 28, 2017).
- September 2017 (Revised February 2023)
- Supplement
Managing Diversity and Inclusion at Yelp (B)
By: Michael Luca, Joshua Schwartzstein and Gauri Subramani
Supplements the (A) case. View Details
Luca, Michael, Joshua Schwartzstein, and Gauri Subramani. "Managing Diversity and Inclusion at Yelp (B)." Harvard Business School Supplement 918-012, September 2017. (Revised February 2023.)
- September 2017 (Revised February 2019)
- Case
North Forty: Managing a Microsoft Family Office
By: Luis M. Viceira, Cameron Parker and William Simmons
Viceira, Luis M., Cameron Parker, and William Simmons. "North Forty: Managing a Microsoft Family Office." Harvard Business School Case 218-036, September 2017. (Revised February 2019.)
- May 2007
- Conference Presentation
Bridging Rigor and Relevance in Management Research
By: Ranjay Gulati
- 20 May 2015
- Talk
Managing Working Conditions in Global Supply Chains
Toffel, Michael W. "Managing Working Conditions in Global Supply Chains." SAI Advisory Board Meeting, Social Accountability International, May 20, 2015.
- February 2013
- Supplement
Boston University: Managing Reputation and Risk (C)
By: Dutch Leonard, James Honan and Kerry Herman