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      • February 2003
      • Teaching Note

      Managing Knowledge and Learning at NASA and the Jet Propulsion Laboratory (JPL) (TN)

      By: Dorothy A. Leonard
      Teaching Note for (9-603-062). View Details
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      Leonard, Dorothy A. "Managing Knowledge and Learning at NASA and the Jet Propulsion Laboratory (JPL) (TN)." Harvard Business School Teaching Note 603-095, February 2003.
      • February 2003 (Revised January 2006)
      • Case

      AIT Group Plc

      By: G. Felda Hardymon, Josh Lerner and Ann Leamon
      A U.S. venture capital firm has just learned that the deal structure for purchasing an illiquid U.K. software firm is unacceptable to institutional investors. The group must decide if it still wants to go through with the deal. This decision hinges on whether the... View Details
      Keywords: Price; Business and Stakeholder Relations; Mergers and Acquisitions; Venture Capital; Financial Condition; Risk and Uncertainty; Decision Making; Financial Services Industry; United States; United Kingdom
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      Hardymon, G. Felda, Josh Lerner, and Ann Leamon. "AIT Group Plc." Harvard Business School Case 803-104, February 2003. (Revised January 2006.)
      • January 2003 (Revised August 2005)
      • Case

      CareGroup

      By: F. Warren McFarlan and Robert D. Austin
      Describes the circumstances leading to the three-and-a-half-day collapse of a major hospital group's IS capabilities. Identifies the technical reasons for the failure, management steps in dealing with the problem short term, and the long-term lessons they believe they... View Details
      Keywords: Information Management; Information Technology; Safety; Crisis Management; Infrastructure; Health Industry
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      McFarlan, F. Warren, and Robert D. Austin. "CareGroup." Harvard Business School Case 303-097, January 2003. (Revised August 2005.)
      • Article

      Framing for Learning: Lessons in Successful Technology Implementation

      By: A. Edmondson
      Keywords: Learning; Technology
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      Edmondson, A. "Framing for Learning: Lessons in Successful Technology Implementation." California Management Review 45, no. 2 (Winter 2003): 34–54.
      • 2003
      • Case

      Lakhdar Brahimi / Negotiating a New Government for Afghanistan

      By: James K. Sebenius and Kristin Schneeman

      Part of the PON Great Negotiator Case Study Series, this factual case study examines former UN Special Envoy Lakhdar Brahimi's involvement in negotiating an interim Afghani government after the fall of the Taliban in 2001. As a result of these efforts, Brahimi... View Details

      Keywords: Contemporary History; Government and Politics; Agreements and Arrangements; Leadership Style; Cognition and Thinking; Conferences; Afghanistan
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      Sebenius, James K., and Kristin Schneeman. "Lakhdar Brahimi / Negotiating a New Government for Afghanistan." Program on Negotiation at Harvard Law School Case, 2003.
      • 2003
      • Conference Presentation

      Learning in Alliances: New Methodologies, New Directions

      By: Ranjay Gulati
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      Gulati, Ranjay. "Learning in Alliances: New Methodologies, New Directions." Paper presented at the Academy of Management Annual Meeting, Seattle, WA, 2003.
      • December 2002
      • Article

      Learning about Internal Capital Markets from Corporate Spinoffs

      By: Robert Gertner, Eric Powers and David S. Scharfstein
      Keywords: Capital; Markets; Business Ventures
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      Gertner, Robert, Eric Powers, and David S. Scharfstein. "Learning about Internal Capital Markets from Corporate Spinoffs." Journal of Finance 57, no. 6 (December 2002): 2479–2506.
      • 2002
      • Working Paper

      Learning How and Learning What: Effects of Tacit and Codified Knowledge on Performance Improvement Following Technology Adoption

      By: Amy C. Edmondson, Ann B. Winslow, Richard M.J. Bohmer and Gary Pisano
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      Edmondson, Amy C., Ann B. Winslow, Richard M.J. Bohmer, and Gary Pisano. "Learning How and Learning What: Effects of Tacit and Codified Knowledge on Performance Improvement Following Technology Adoption." Harvard Business School Working Paper, No. 02-063, November 2002.
      • 16 Oct 2002
      • Keynote Speech

      Value Shift: The Need for a New Corporate Ethic." Speaker. "Harvard Institute for Learning in Retirement

      By: Lynn S. Paine
      Keywords: Ethics
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      Paine, Lynn S. Value Shift: The Need for a New Corporate Ethic." Speaker. "Harvard Institute for Learning in Retirement. Harvard Institute for Learning in Retirement, Cambridge, MA, October 16, 2002.
      • October 2002 (Revised February 2003)
      • Case

      Administrative Data Project (A)

      By: Lynda M. Applegate and Donald E. Heller
      Encourages analysis of the implementation of a large technical infrastructure and process transformation project within a university setting. Enables an instructor to teach change management, leadership, and technical project management skills. View Details
      Keywords: Teaching; Change Management; Management Practices and Processes; Transformation; Learning; Competency and Skills; Leadership Development; Non-Governmental Organizations; Education Industry
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      Applegate, Lynda M., and Donald E. Heller. "Administrative Data Project (A)." Harvard Business School Case 803-051, October 2002. (Revised February 2003.)
      • October 2002 (Revised August 2007)
      • Background Note

      Entrepreneurial Marketing: Learning from High-Potential Ventures

      By: Joseph B. Lassiter III
      Describes entrepreneurial marketing as both a mind-set and a process. Draws on some 30 business field cases and some 300 student projects that provide insight into what managers do in high-potential settings. View Details
      Keywords: Entrepreneurship; Managerial Roles; Marketing
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      Lassiter, Joseph B., III. "Entrepreneurial Marketing: Learning from High-Potential Ventures." Harvard Business School Background Note 803-036, October 2002. (Revised August 2007.)
      • September 2002 (Revised October 2002)
      • Case

      Managing Knowledge and Learning at NASA and the Jet Propulsion Laboratory (JPL)

      By: Dorothy A. Leonard and David Kiron
      Jet Propulsion Laboratory (JPL) faces a serious loss of knowledge--both because of the "faster, better, cheaper" mandate for Mars missions and from the retirement of key personnel. An extensive knowledge management system for NASA/JPL includes formal knowledge-capture... View Details
      Keywords: Knowledge Management; Knowledge Dissemination; Leadership Development; Internet and the Web; Risk and Uncertainty; Organizational Culture; Retirement; Human Resources; Human Capital
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      Leonard, Dorothy A., and David Kiron. "Managing Knowledge and Learning at NASA and the Jet Propulsion Laboratory (JPL)." Harvard Business School Case 603-062, September 2002. (Revised October 2002.)
      • September 2002 (Revised October 2002)
      • Case

      Bank of America (A)

      By: Stefan H. Thomke and Ashok Nimgade
      Describes how Bank of America is creating a system for product and service innovation in its retail banking business. Emphasis is placed on the role of experimentation in some two-dozen real-life "laboratories" that serve as fully operating banking branches and as... View Details
      Keywords: Motivation and Incentives; Problems and Challenges; Innovation and Management; Risk and Uncertainty; Change; Failure; Banks and Banking; Learning; Banking Industry
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      Thomke, Stefan H., and Ashok Nimgade. "Bank of America (A)." Harvard Business School Case 603-022, September 2002. (Revised October 2002.)
      • September 2002 (Revised October 2002)
      • Case

      Orient-Express Hotels

      By: Frances X. Frei and Corey B. Hajim
      Describes how a hotel and leisure company provides high-end service through its distinctive hotels and trains. Provides an opportunity to learn about the company's unusual quality practices and puts into doubt the unquestioned use of well-known practices, such as... View Details
      Keywords: Service Operations; Quality; Management; Opportunities; Practice; Programs; Motivation and Incentives; Brands and Branding; Service Industry; Accommodations Industry
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      Frei, Frances X., and Corey B. Hajim. "Orient-Express Hotels." Harvard Business School Case 603-024, September 2002. (Revised October 2002.)
      • September 2002
      • Case

      Abercrombie & Kent

      By: Frances X. Frei, Brian Corbett, Mark Partin and Daniel Rethazy
      Describes Abercrombie & Kent, the outdoor adventure company that has provided services throughout the entire history of the outdoor adventure industry. Provides an opportunity to learn how the company successfully grown into a premier player in the industry by adapting... View Details
      Keywords: History; Financial Management; Activity Based Costing and Management; Service Operations; Marketing Reference Programs; Product Development; Business Growth and Maturation; Balance and Stability; Marketing Channels; Transportation; Growth and Development Strategy; Travel Industry
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      Frei, Frances X., Brian Corbett, Mark Partin, and Daniel Rethazy. "Abercrombie & Kent." Harvard Business School Case 603-002, September 2002.
      • September 2002
      • Article

      Situated Knowledge and Learning in Dispersed Teams

      By: Deborah Sole and Amy Edmondson
      Keywords: Knowledge; Learning; Groups and Teams
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      Sole, Deborah, and Amy Edmondson. "Situated Knowledge and Learning in Dispersed Teams." British Journal of Management 13 (September 2002): S17–S34.
      • 2002
      • Working Paper

      Learning as Strategy Dependent: Tradeoffs in New Technology Implementation

      By: Richard Bohmer, Amy Edmondson, Gary Pisano and Ann B. Winslow
      Citation
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      Bohmer, Richard, Amy Edmondson, Gary Pisano, and Ann B. Winslow. "Learning as Strategy Dependent: Tradeoffs in New Technology Implementation." Harvard Business School Working Paper, No. 03-012, July 2002.
      • summer 2002
      • Article

      Negotiating Lessons from the Browser Wars

      By: James K. Sebenius
      Keywords: Negotiation; Learning; Web
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      Sebenius, James K. "Negotiating Lessons from the Browser Wars." MIT Sloan Management Review 43, no. 4 (summer 2002): 43–50.
      • April 2002 (Revised February 2003)
      • Module Note

      Teaching Project Finance: An Overview of the Large-Scale Investment Course

      By: Benjamin C. Esty
      Large-Scale Investment is a case-based course about project finance for second-year MBA students. Project finance involves the creation of a legally independent project company financed with nonrecourse debt for the purpose of investing in a single-purpose industrial... View Details
      Keywords: Projects; Financing and Loans
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      Esty, Benjamin C. "Teaching Project Finance: An Overview of the Large-Scale Investment Course." Harvard Business School Module Note 202-086, April 2002. (Revised February 2003.)
      • 2002
      • Chapter

      Bridging Knowledge Gaps: Learning in Geographically Dispersed Cross-Functional Development Teams

      By: D. Sole and A. Edmondson
      Keywords: Knowledge Sharing; Knowledge Acquisition; Learning; Groups and Teams; Geographic Location; Organizational Structure
      Citation
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      Sole, D., and A. Edmondson. "Bridging Knowledge Gaps: Learning in Geographically Dispersed Cross-Functional Development Teams." In The Strategic Management of Intellectual Capital and Organizational Knowledge: A Collection of Readings, edited by C. W. Choo and N. Bontis. New York: Oxford University Press, 2002.
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