Publications

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18 Jun 2001
Research & Ideas

Caught in the Cogs: When Manufacturing and IT Meet

"custom assembly." In the former, managers pick an existing manufacturing system here, a human resources and finance system there, and bring them together to serve the operation's needs. In the latter, bits and pieces of code are pulled off the View Details

Keywords: by Jim Aisner

01 Oct 2000
News

Q & A: Bain & Company's Thomas J. Tierney

that is to look at what has changed at Bain & Company in recent years. Increasingly, our clients are demanding strategic counsel in this critical area. At least two-thirds of them currently engage Bain's services on one or more Internet... View Details

Keywords: Peter K. Jacobs; Management, Scientific, and Technical Consulting Services; Professional Services

01 Feb 2000
News

Financial Services 24/7

a routine part of most people's lives, there is no doubt that technology - especially Internet technology - is having a huge impact on the financial services industry. With much hype and headlines, Web trading has revolutionized the... View Details

Keywords: Susan Young

2005
Book

Best Face Forward: Why Companies Must Improve Their Service Interfaces With Customers

By: Jeffrey F. Rayport and Bernard J. Jaworski

Keywords: Technology; Digital; Services; Strategy; Internet and the Web; Service Delivery; Marketing

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August 2000
Case

Monster.com

Jeff Taylor, founder and CEO of Monster.com, ponders how his online site, the leading career site on the web, can continue its dominance (60% share in 1999) and growth on the Internet. Monster.com had just launched a nationwide branding campaign on television and... View Details

Keywords: Internet and the Web; Entrepreneurship; Brands and Branding; Service Industry

Educators

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01 Jun 2020
News

Homeschooled

at-home access to devices and the internet is a must-have. I hope this crisis changes our mindset about that. Khan Academy doesn’t solve that problem, but we can use our soapbox to help advocate for that. There seems to be writing on the... View Details

Keywords: Jennifer Gillespie; online learning; Educational Services

01 Apr 2000
News

The World at a Click

Like so many dot-com businesses these days, the Internet travel industry is, well, taking off. Among the e-travel elite are Travelocity.com, known for the depth of its travel content and bolstered by distribution relationships with... View Details

Keywords: Margie Kelly

12 Mar 2018
Working Paper Summaries

Using Online Prices for Measuring Real Consumption Across Countries

Keywords: by Alberto Cavallo, W. Erwin Diewert, Robert C. Feenstra, Robert Inklaar, and Marcel P. Timmer

September–October 2022
Article

Should Your Company Sell on Amazon?: Reach Comes at a Price

By: Ayelet Israeli, Leonard A. Schlesinger, Matt Higgins and Sabir Semerkant

Selling on Amazon allows brands to reach millions of consumers—but that exposure comes with costs. They include smaller margins, more competition, the risk of commoditization, and less knowledge about customers. In this article, the authors present a scorecard to... View Details

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November 2014
Supplement

The Grommet - Video Supplement

By: Lynda M. Applegate, Karen Gordon Mills, Lena G. Goldberg and Annelena Lobb

Keywords: Retail; Internet and the Web; Entrepreneurship; Product Launch; E-commerce; Retail Industry

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Article

Moving from Engagement to a Real Marriage of Brand and Customer

Keywords: Technology; Digital Services; Strategy; Internet and the Web; Marketing

Article

Why the Wall Street Journal Online Will (Eventually) Go Free

Keywords: Technology; Digital; Services; Strategy; Internet and the Web; Marketing

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Article

Cloud Computing is No Pipe Dream

Keywords: Technology; Digital; Services; Strategy; Internet and the Web; Marketing

Article

Why Online Ads Are Weathering the Recession

Keywords: Technology; Digital; Services; Strategy; Internet and the Web; Marketing

Article

How Social Networks Are Changing Everything

Keywords: Technology; Digital Services; Strategy; Internet and the Web; Marketing

February 13, 2011
Article

Google's Search Gold Mine Could Tap Out

Keywords: Technology; Digital; Services; Strategy; Internet and the Web; Marketing

May 2011
Conference Presentation

Viral Videos: The Dynamics of Online Video Advertising Campaigns

By: Anita Elberse

Keywords: Internet and the Web; Advertising