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  • All HBS Web  (2,496)
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  • All HBS Web  (2,496)
    • People  (7)
    • News  (471)
    • Research  (1,677)
    • Events  (17)
    • Multimedia  (6)
  • Faculty Publications  (669)
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  • 06 Mar 2012
  • First Look

First Look: March 6

but over time opportunities for improvement become incremental. Viewed through the modularity-maturity lens, relationships between manufacturing and innovation fall into four quadrants: pure product... View Details
Keywords: Sean Silverthorne
  • 28 Feb 2017
  • First Look

First Look at New Research, February 28

success factors for managing business experiments at the “incubation moment,” which appear to improve the prospects of success. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=52307 forthcoming Strategy Science... View Details
Keywords: Sean Silverthorne
  • 17 Dec 2008
  • Lessons from the Classroom

‘Ted Levitt Changed My Life’

from them because they assumed themselves to be in the railroad business rather than in the transportation business. . . .They were product oriented instead of customer oriented." As was so often true of Levitt's work,... View Details
Keywords: by Julia Hanna; Education; Retail
  • Web

Privacy Policy & Legal Info | HBS Online

services (the Websites and the services, “Services”). Our Services include Websites and other applications, programs, and Online or mobile products of HBS Online, including the HBS Online Community. Although HBS Online is a unit of... View Details
  • 14 Aug 2012
  • First Look

First Look: August 14

http://www.hbs.edu/research/pdf/13-010.pdf IP Modularity: Profiting from Innovation by Aligning Product Architecture with Intellectual Property Authors:Joachim Henkel, Carliss Y. Baldwin, and Willy C. Shih Abstract Distributed value... View Details
Keywords: Sean Silverthorne
  • 01 Jan 2014
  • News

To Spot Financial Trouble Early, Use Three Circles: A conversation with Blythe McGarvie of Harvard Business School

  • August 2016 (Revised November 2019)
  • Case

Baskits Inc.

By: Richard S. Ruback and Royce Yudkoff
Soon after Robin Kovitz (MBA 2007) acquired Baskits Inc., the largest gift basket company in Canada, she became convinced that the business needed to make significant operational improvements. In her first year as CEO, she introduced an ERP system to help with sales... View Details
Keywords: Production; Supply Chain; Performance Improvement; Consumer Products Industry; Canada
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Ruback, Richard S., and Royce Yudkoff. "Baskits Inc." Harvard Business School Case 217-001, August 2016. (Revised November 2019.)
  • February 1994
  • Case

Project Ghost Busters (A)

Describes a field study project undertaken by four students, attacking a specific quality problem in an auto assembly plant. How should they approach this problem to reduce its frequency by 50%? How should they manage this team project to get the most out of all... View Details
Keywords: Quality; Production; Performance Improvement; Manufacturing Industry; Auto Industry
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Mishina, Kazuhiro. "Project Ghost Busters (A)." Harvard Business School Case 694-066, February 1994.
  • 30 Apr 2001
  • Research & Ideas

Why Evolutionary Software Development Works

companies identified through a review of industry journals. The final sample contained data on 29 projects from 17 companies. The most remarkable finding was that getting a low-functionality version of the product into customer's hands at... View Details
Keywords: by Alan MacCormack; Technology
  • March–April 2020
  • Article

Avoid the Pitfalls of A/B Testing

By: Iavor I. Bojinov, Guillaume Sait-Jacques and Martin Tingley
Online experiments measuring whether “A,” usually the current approach, is inferior to “B,” a proposed improvement, have become integral to the product-development cycle, especially at digital enterprises. But often firms make serious mistakes in conducting these... View Details
Keywords: A/B Testing; Experiment Design; Social Networks; Product Development; Performance Improvement; Measurement and Metrics; Social Media
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Bojinov, Iavor I., Guillaume Sait-Jacques, and Martin Tingley. "Avoid the Pitfalls of A/B Testing." Harvard Business Review 98, no. 2 (March–April 2020): 48–53.
  • 01 Feb 2002
  • News

If You're #1, Watch Out

You're the top performer in your market. Your products are of such a high quality that they exceed the requirements of all but the most demanding customers, and you're the only one able to serve them. Clear sailing ahead, right? Wrong,... View Details
Keywords: Manufacturing; Management, Scientific, and Technical Consulting Services; Professional Services
  • 27 Aug 2012
  • Research & Ideas

Employee-Suggestion Programs That Work

Bumping up against accepted theories in process improvement, a new research paper from Harvard Business School questions the value of prioritizing problems identified by frontline employees. Citing a hospital safety improvement program... View Details
Keywords: by Paul Guttry
  • 01 Apr 1996
  • News

Wake-Up Call: Farewell to the American Dream?

better to pay people well, in order to maintain demand for goods and services. Higher wages would induce companies to get serious about improving productivity, instead of thinking that productivity "gains"... View Details
  • December 1988 (Revised March 1990)
  • Case

Karen Vincent and Zodiac Corp.

By: Howard H. Stevenson
Keywords: Family Business; Production; Management; Performance Improvement; Apparel and Accessories Industry
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Stevenson, Howard H. "Karen Vincent and Zodiac Corp." Harvard Business School Case 389-078, December 1988. (Revised March 1990.)
  • September 2003 (Revised October 2010)
  • Case

A Pain in the Hip

By: Richard M.J. Bohmer
Describes in detail the process of diagnosing the cause of a sore hip in a young girl. Referred to the emergency room by her pediatrician, the child is subjected to a set of diagnostic tests over a two-day period, each designed to reduce the uncertainty surrounding the... View Details
Keywords: Production; Service Delivery; Service Operations; Performance Improvement; Health Industry
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Bohmer, Richard M.J. "A Pain in the Hip." Harvard Business School Case 604-012, September 2003. (Revised October 2010.)
  • March 2020
  • Teaching Note

Transforming Hindustan Unilever

By: Krishna G. Palepu
Keywords: Change Management; Transformation; Leading Change; Performance Improvement; Consumer Products Industry; India
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Palepu, Krishna G. "Transforming Hindustan Unilever." Harvard Business School Teaching Note 120-106, March 2020.
  • Profile

Aline Camargo

MBA. With that deeper knowledge about my personality, I could plan more precisely a career path to leverage my strengths and I started working on improving some of my weaknesses that could affect my effectiveness as a professional going... View Details
Keywords: Consumer Products; Consumer Products; Consumer Products
  • 30 Apr 2008
  • Sharpening Your Skills

Sharpening Your Skills: Brand Management

Sharpening Your Skills dives into the HBS Working Knowledge archives to bring together articles on ways to improve your business skills. Questions To Be Answered Does branding work for business-to-business marketing? Can individuals... View Details
Keywords: by Staff; Sports; Publishing; Auto
  • November 1999
  • Case

Lucent Technologies: Optical Networking Group

By: Marco Iansiti and Barbara Feinberg
Set in June 1999, this case describes the development of a new platform product, the Wavestar OLS 400G, that responded both to a demand for greater "bandwidth" and aggressive competitors seeking to supply it. The 400G's development process took only 14 months and... View Details
Keywords: Customers; Operations; Product Development; Performance Improvement; Information Technology; Information Infrastructure
Citation
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Iansiti, Marco, and Barbara Feinberg. "Lucent Technologies: Optical Networking Group." Harvard Business School Case 600-053, November 1999.
  • 01 Dec 2011
  • News

Ticktock

Roomba turned out to be a gadget, a fad item, because after a while it was a hassle to use and provided little results, even if it was always fun to have it running around the house,” Nanda states. “After seeing its product in the field... View Details
Keywords: Carmen Nobel; viral marketing; Computer and Electronic Product Manufacturing; Computer and Electronic Product Manufacturing
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