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  • Research Summary

Overview

By: Regina E. Herzlinger
Winner of the Harvard Business School outstanding teacher award and research awards from U.S. and international health care and accounting organizations: 2016 “60 of the Most Powerful People in Healthcare in 2016,” Becker’s Hospital Review, January 3, 2017 ; 2014 ... View Details
Keywords: Innovation and Management; Insurance; Service Delivery; Service Operations; Information Technology

    How to Be Bold

    What leads people to speak truth to power or act bravely under pressure? While we often assume courage is an innate trait, How to Be Bold reveals it's a skill anyone can develop. Ranjay Gulati delivers a science-backed playbook showing how specific ways of thinking and... View Details
    • September 2006 (Revised May 2007)
    • Case

    GE's Jeff Immelt: The Voyage from MBA to CEO

    By: Christopher A. Bartlett and Andrew N. McLean
    GE believes its ability to develop management talent is a core competency that represents a source of sustainable competitive advantage. Traces the development of a 25-year-old MBA named Jeff Immelt, who 18 years later is named as CEO of GE, arguably the biggest and... View Details
    Keywords: Talent and Talent Management; Human Resources; Leadership Development; Leading Change; Business or Company Management; Energy Industry; Technology Industry
    Related
    • November 2018
    • Case

    Governance Transition at Anadolu Group

    By: Paul M. Healy and Esel Y. Cekin
    Kamil Yazici and Izzet Ozilhan founded and built Anadolu Group Holding—a family business that grew into a multi-billion-dollar regional powerhouse. For 57 years they were equal partners in running the company. They then handed over a leadership role to a next... View Details
    Keywords: Family-managed Business; Professionally-run Company; Second-generation; Third-generation; Governance; Governance Changes; Succession Planning; Corporate Culture; Shareholders; Board Of Directors; Long-term Sustainability; Conglomerate; Family Business; Corporate Governance; Change Management; Management Succession; Leadership; Transition; Organizational Structure; Consumer Products Industry; Turkey; Central Asia; Middle East
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      Jay W. Lorsch

      Jay W. Lorsch is the Louis Kirstein Professor of Human Relations at the Harvard Business School. He is editor of View Details

        Lynn S. Paine

        Lynn Sharp Paine is a Baker Foundation Professor and John G. McLean Professor of Business Administration, Emerita, at Harvard Business School. A member and former chair of the General Management unit, she has served in numerous leadership positions including Senior... View Details

        • June 2005 (Revised August 2011)
        • Case

        Narayana Hrudayalaya Heart Hospital: Cardiac Care for the Poor (A)

        By: Tarun Khanna, V. Kasturi Rangan and Merlina Manocaran
        Describes the mission, vision, and strategy of a team of entrepreneurs headed by a charismatic heart surgeon who founded a heart hospital in Bangalore, India. The purpose of the hospital was to offer health care for the masses. This tertiary care hospital performed... View Details
        Keywords: Social Entrepreneurship; Health Care and Treatment; Goals and Objectives; Social Marketing; Mission and Purpose; Strategic Planning; Social Enterprise; Welfare; Health Industry; Service Industry; Bangalore
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        • 09 Dec 2002
        • Research & Ideas

        Most Accountants Aren’t Crooks—Why Good Audits Go Bad

        build relationships that allow them to sell their more lucrative consulting services. Thus, from the executive team down to individual accountants, an auditing firm's motivation to provide favorable audits runs deep. As the collision case... View Details
        Keywords: by Max H. Bazerman, George Loewenstein & Don A. Moore; Accounting; Financial Services
        • January 1999
        • Case

        Ciba Specialty Chemicals

        By: Forest L. Reinhardt
        Based on extensive interviews, this case discusses the environmental policies of a successful firm in the specialty chemicals business. Executives at Ciba have differentiated products along environmental lines and have used environmental scrutiny as a tool for cutting... View Details
        Keywords: Environmental Sustainability; Business or Company Management; Cost Management; Risk Management; Business Strategy; Globalized Firms and Management; Competitive Advantage; Chemical Industry
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        • 2004
        • Working Paper

        Are Perks Purely Managerial Excess?

        By: Raghuram G. Rajan and Julie Wulf
        Why do some firms tend to offer executives a variety of perks while others offer none at all? A widespread view in the corporate finance literature is that executive perks are a form of agency or private benefit and a way for managers to misappropriate some of the... View Details
        Keywords: Motivation and Incentives; Performance Productivity; Executive Compensation; Corporate Finance
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        • 29 Nov 2022
        • Research & Ideas

        Is There a Method to Musk’s Madness on Twitter?

        and even foolhardy. Some in tech suggest there’s more of a “move fast, break things” strategy to it than perhaps meets the eye. How does it look to you? Wu: We shouldn’t be surprised by the management style that Musk is taking to Twitter.... View Details
        Keywords: by Christina Pazzanese, Harvard Gazette; Technology
        • July 2015 (Revised October 2016)
        • Case

        China Lodging Group (A)

        By: Tatiana Sandino, Shelley Xin Li and Nancy Hua Dai
        This case study explores the challenges of aligning middle management interests with company goals as a company navigates rapid growth in a dynamic industry. China Lodging Group, a Chinese hotel chain that opened about 2,000 hotels during its first decade in business,... View Details
        Keywords: Motivation and Incentives; Business or Company Management; Growth Management; Balanced Scorecard; Accommodations Industry; China
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        • Working Paper

        Benchmarking Against the Performance of High Profile 'Scandal' Firms

        By: Emre Karaoglu, Tatiana Sandino and Randy Beatty
        In recent years, several high profile firms engaged in accounting fraud that resulted in severe investor losses and erosion of trust in the capital markets. We examine high profile accounting "scandals" prosecuted by the Securities and Exchange Commission. Unlike most... View Details
        Keywords: Earnings Management; Ethics; Executive Compensation; Performance Evaluation; Financial Services Industry; United States
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        • October 2005 (Revised September 2006)
        • Case

        Museum of Fine Arts Boston

        By: V. Kasturi Rangan and Marie Bell
        One of Boston's main cultural attractions, the Museum of Fine Arts (MFA), has experienced a steady decline of its core audience over the last decade. The museum's executive director attempted to bridge the shortfall by staging new, innovative, special exhibitions,... View Details
        Keywords: Product Marketing; Growth Management; Innovation Leadership; Capital; Financing and Loans; Service Operations; Consumer Behavior
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        • 03 Feb 2010
        • Working Paper Summaries

        Accountability and Control as Catalysts for Strategic Exploration and Exploitation: Field Study Results

        Keywords: by Robert L. Simons
        • 25 Aug 2014
        • HBS Case

        Starbucks Reinvented

        untested arenas that define the company as it exists today. "This case distills 20 years of my thinking about the most important lessons of strategy, leadership, and managing in turbulence in the frame of a very relevant... View Details
        Keywords: by Julia Hanna; Food & Beverage
        • March 2022 (Revised February 2024)
        • Case

        Emeritus: Achieving Impact, Providing Access (A)

        By: Ashish Nanda and Zack Kurtovich
        In June 2019, Emeritus cofounders Ashwin Damera (HBS MBA 2005) and Chaitanya Kalipatnapu were thrilled with the rapid growth of Emeritus. Damera and Kalipatnapu believed that Emeritus, established in July 2015 to offer online executive education, was only in the early... View Details
        Keywords: Education Technology; Professional Service Firm; Startup; Digital Strategy; Global Business; Global Firm; Platform Business; Business Startups; Growth and Development; Growth and Development Strategy; Entrepreneurship; Executive Education; Strategy; Education Industry; India
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        • 02 Nov 2021
        • News

        Harvard Business School Announces 2021-2022 Kaplan Fellows

        • June 1997 (Revised May 1998)
        • Case

        Mobil USM&R (A2)

        By: Robert S. Kaplan
        Second of a two-part case on the development and use of a Balanced Scorecard (BSC) at Mobil's US Marketing and Refining Division. This case describes the completed BSC, and how this was linked to the BSCs of the independent business units and the internal service... View Details
        Keywords: Balanced Scorecard; Performance Evaluation; Management Teams; Management Practices and Processes; Executive Compensation; Motivation and Incentives; Corporate Strategy; Energy Industry; Mining Industry; United States
        Related
        • Research Summary

        Computer-assisted work and business scalability

        My dissertation investigates how computer-assisted work (CAW) contributes to the ability of organizations to grow efficiently. Using survey data from over two hundred small wealth management firms, I analyze the relationships between CAW, growth aspirations, product... View Details