Customer Value and Value Chain - Publications - Faculty & Research

17 Jan 2011
Research & Ideas

Being the Boss

assumptions, and values as well. Authority cannot compel such change. Your Formal Authority Is Less Likely to Elicit People's Knowledge and Insight Every individual in an... View Details

Keywords: by Carmen Nobel

07 Jul 2003
Research & Ideas

4+2 = Sustained Business Success

maintain a total return to shareholders greater than their industry peers for more than ten years. And so, it seems, there is value in being reminded from time to time what really works. Excel At Four... View Details

Keywords: by Nitin Nohria, William Joyce & Bruce Roberson

19 Oct 2010
First Look

First Look: October 19, 2010

increase the discount rate so that it includes the cost of capital plus the probability of a downside Download the paper: http://www.hbs.edu/research/pdf/11-036.pdf Cases & Course MaterialsPricing, Profits and View Details

Keywords: Sean Silverthorne

06 Mar 2006
Research & Ideas

Four Strategies for Making Concessions

Richard E. Walton and Robert B. McKersie's book A Behavioral Theory of Labor Negotiations: An Analysis of a Social Interaction System (ILR Press, 1991). The head of a manufacturing firm was preparing to initiate talks with the leadership... View Details

Keywords: by Deepak Malhotra

11 Feb 2020
Sharpening Your Skills

10 Rules Entrepreneurs Need to Know Before Adopting AI

a result, the customer will see more business value in the solution and be more likely to convert to a paid customer. (An added bonus for the startup: lower... View Details

Keywords: by Rocio Wu

22 Oct 2007
Research & Ideas

Bringing ‘Lean’ Principles to Service Industries

"waterfall" method in which each step of the process is completed in turn by a separate worker. By sharing mistakes across the process, the customer and project team members benefit individually... View Details

Keywords: by Julia Hanna; Computer

November 2020 (Revised February 2021)
Case

Integrating Beam Suntory (A)

By: David G. Fubini, Rawi Abdelal and David Lane

The spring 2014 acquisition of U.S. alcoholic spirits maker Beam Inc. by Japan’s Suntory Holdings vaulted Suntory from 15th to third-largest international spirits company in the world. Yet Suntory had borrowed nearly the entire $16 billion purchase price, and relied on... View Details

Keywords: Family Business; Communication; Borrowing and Debt; Globalization; Corporate Governance; Governing and Advisory Boards; Retention; Leadership; Supply Chain; Organizational Structure; Ownership; Relationships; Conflict and Resolution; Integration; Value Creation; Food and Beverage Industry; Japan; United States; Chicago

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HBS - The year in Review

standards, and values of the School. The recipients were honored during the Class Day ceremony. The 2023 Award recipients were Reshma Kewalramani MD, FASN (GMP 18, 2015) CEO View Details

12 Jul 2011
First Look

First Look: July 12

the Use of Unverifiable Estimates in Required Goodwill Impairment Authors:Karthik Ramanna and Ross L. Watts Publication:Review of Accounting Studies (forthcoming) Abstract SFAS 142 requires managers to estimate the current fair View Details

Keywords: Carmen Nobel

06 Oct 2020
Sharpening Your Skills

18 Tips Managers Can Use to Lead Through COVID's Rising Waters

their ecosystem. They rapidly adapt and sometimes shift their value proposition to reflect ever-evolving demand conditions and discover new growth opportunities. They adapt... View Details

Keywords: by Sean Silverthorne

25 Aug 2003
Research & Ideas

Why IT Does Matter

should be focused on the creation of strategic advantage through extending competitive scope, partnerships (customers and other parties), the changing of the rules of competition, and the provision of new... View Details

Keywords: by F. Warren McFarlan & Richard L. Nolan

16 Jul 2013
First Look

First Look: July 16

executives in the core businesses, rather than ambitious young MBAs, should be assigned to growth initiatives; 3) Assembling the wrong team and staffing up prematurely. CEOs should focus on capabilities, not who's available, View Details

Keywords: Anna Secino

21 Mar 2019
HBS Case

The Ferrari Way

and rewards longtime loyal customers with first chance to buy limited edition cars. On the surface, that scarcity-generates-demand model seems destined to clash with becoming a public company. Ferrari... View Details

Keywords: by Michael Blanding; Auto

10 Aug 2009
Research & Ideas

High Commitment, High Performance Management

process is too top-down. Or consider how achieving high levels of dedication to the firm (a strong culture) can easily slip into an attitude that resists change. Only if learning and change become an equally View Details

Keywords: by Martha Lagace

Web

Faculty & Researchers - Managing the Future of Work

The Gift of Global Talent: How Migration Shapes Business, Economy, & Society . Research Use Purpose to Transform Your Workplace , Harvard Business Review, 2022. With Leena Nair, Nick Dalton, and Patrick Hull. Digital Commerce View Details

18 Sep 2017
Research & Ideas

'Likes' Lead to Nothing—and Other Hard-Learned Lessons of Social Media Marketing

conveying long-lasting brand values in the minds of consumers, says Sunil Gupta, the Edward W. Carter Professor of Business Administration. As an example, take a look at location-based mobile marketing. “You walk past a restaurant, View Details

Keywords: by Dina Gerdeman; Advertising; Technology

28 Feb 2018
Sharpening Your Skills

Master the Team Meeting

be looked forward to? That we felt they were time well spent with our colleagues and added value to our roles in some meaningful way? There’s no reason you have to suffer or make your teams suffer through... View Details

Keywords: by Julia Austin

17 Feb 2022
Book

When Employees Feel a Sense of Purpose, Companies Succeed

success by focusing on delivering not only for their shareholders and customers but also for their employees, communities, and the environment. In the video below, I speak with... View Details

Keywords: by Ranjay Gulati

20 Nov 2012
First Look

First Look: November 20

typically refers to the elimination of layers in a firm's organizational hierarchy and the broadening of managers' spans of control. The alleged benefits of flattening flow primarily from pushing decisions downward to enhance View Details