Customer Profitability Analysis - Publications - Faculty & Research

02 May 2008
What Do You Think?

What is the Future of State Capitalism?

transparency." The question remains as to whether states make very good capitalists. As investors, Michael points out that they are "systematically inefficient—from a profit maximization standpoint." As Paulo Wilson... View Details

Keywords: by Jim Heskett

06 Apr 2023
Blog Post

Circularity in Denmark

recycling waste materials from retired products. Grundfos encourages its customers (both consumer and industrial) to return old pumps; they then fully deconstruct and repurpose or recycle the pump’s constituents. Today this program is... View Details

29 Jan 2019
First Look

New Research and Ideas, January 29, 2019

prompted renewed debate on the role of fiscal rules. Their optimality, however, remains unclear. We provide a quantitative analysis of fiscal rules in a standard model of sovereign debt accumulation and default modified to incorporate... View Details

Keywords: Dina Gerdeman

01 Jun 2010
News

Alumni Books

how companies use innovative business models to achieve transformational growth by fulfilling customer needs in current markets; serving new customers and creating new markets; and responding to shifts in... View Details

Keywords: mathematics; statistics; Finance

15 Nov 2017
Research & Ideas

How Does a Social Startup Decide to Commercialize? It May Depend on the Founder's Gender

that helps businesses profit from making their buildings carbon neutral. (Not to put too fine a point on it, Teach For America was founded by a woman, and Carbon Lighthouse by two men.) The researchers then developed a five-point... View Details

Keywords: by Carmen Nobel

27 Oct 2016
News

Paying It Forward

inventory losses by alerting retailers when items are given free-of-charge to friends and family by purposely not being scanned by a clerk (called “sweethearting”), when barcodes are covered, when items are left in a shopping cart, or when scales are circumvented. The... View Details

Keywords: Margie Kelley

13 Feb 2017
Research & Ideas

Paid Search Ads Pay Off for Lesser-Known Restaurants

York, which is great for customers but also means that even some businesses with solid reputations on Yelp can be hard for people to discover,” Luca says. Dai adds: “Going into the project, we weren’t sure exactly what to expect, but our... View Details

Keywords: by Dina Gerdeman; Food & Beverage

08 Jan 2019
First Look

New Research and Ideas, January 8, 2019

uses the K-means clustering technique to identify groups of customers who have purchased any number of 32 specific “deals” Booth offered over the year, differentiated by the wine varietal as well as its country of origin and a minimum... View Details

Keywords: Dina Gerdeman

Profile

Paul Luning

cut energy costs by twenty to forty percent, while we also had a huge environmental impact." In less than two years, Current Energy grew from ten people to 160. Aspirations beyond profits After concentrating on day-to-day tactics and... View Details

01 Jun 2014
News

Case Study: A Souped-Up Strategy

then use that as a basis to go to additional large cities as fast as possible. Get investors and spend heavily. —Ted Gutelius (MBA 1973) Enter medium-sized markets first; they won't support as many businesses so now's the time. That builds a strong, View Details

23 Jul 2021
Blog Post

Trends in Consumer Products

Covid. We speak to thousands of consumers each week to understand and anticipate consumer trends. Gina Pak, ’15, CMO Blueland (sustainable cleaning products) Despite the circumstances, we have been fortunate enough to offer in-demand products and were introduced to so... View Details

26 Jan 2004
Research & Ideas

What Developing-World Companies Teach Us About Innovation

countries generally lack a solid technology base of trained scientists and world-class research universities. 2. Companies in developing countries must manage to eke out a profit while serving customers with... View Details

Keywords: by Donald N. Sull, Alejandro Ruelas-Gossi & Martin Escobari

30 Aug 2016
First Look

August 30, 2016

https://www.hbs.edu/faculty/Pages/item.aspx?num=51574 Fiscal Rules and Sovereign Default By: Alfaro, Laura, and Fabio Kanczuk Abstract—We provide a quantitative analysis of fiscal rules in a standard model of sovereign debt accumulation... View Details

Keywords: Carmen Nobel

28 Aug 2017
Research & Ideas

Should Industry Competitors Cooperate More to Solve World Problems?

Source: Cecilie_Arcurs George Serafeim has a startling suggestion to fix the world’s biggest environmental, social, and governance (ESG) problems such as water pollution, deforestation, and wealth inequality: encourage companies within industries to do less competing... View Details

Keywords: by Sean Silverthorne; Financial Services; Manufacturing; Agriculture & Agribusiness; Mining

16 Dec 2013
HBS Case

D’O: Making a Michelin-Starred Restaurant Affordable

the restaurant, failing to fill seats nightly, starts operating at a loss. But then there's D'O, a restaurant in Cornaredo, Italy, that opened in 2003 and received a Michelin star only one year later. Under the leadership of chef and owner Davide Oldani, the View Details

Keywords: by Carmen Nobel & Joanie Tobin; Food & Beverage

06 Dec 2021
Research & Ideas

The Popular Stock Metric That Can Lead Investors Astray

property, brand recognition, or customer loyalty—have become increasingly important over the past 10 to 15 years, the researchers say. However, generally accepted accounting principles in the US treat such investments as expenses that are... View Details

Keywords: by Rachel Layne

02 Jul 2012
Research & Ideas

Why Good Deeds Invite Bad Publicity

robust direct link between CSR and financial performance” It is true that in areas such as environmentally sustainable practices, customers have been willing to pay responsible producers a premium for products; take organic cotton, for... View Details

Keywords: by Michael Blanding; Energy

08 Sep 2010
First Look

First Look: September 8, 2010

adult decision maker. Finally, we list a set of open questions that could be profitably addressed by future research. Social Preferences and Strategic Uncertainty: An Experiment on Markets and Contracts Authors:Marco Piovesan, Antonio... View Details

Keywords: Sean Silverthorne

23 Jan 2007
First Look

First Look: January 23, 2007

ethical analysis of management decisions, policies, and plans of action. Purchase this note: http://www.hbsp.harvard.edu/b01/en/common/item_detail.jhtml?id=307059 Infosys in India: Building a Software Giant in a Corrupt Environment... View Details

Keywords: Martha Lagace

08 Nov 2016
First Look

November 8, 2016

work in linked fields. Our analysis uses 1.8 million U.S. patents and their citation properties to map the innovation network and its strength. Past innovation network structures are calculated using citation patterns across technology... View Details