Publications

22 Feb 2022
News

shown that those scrappy, community-based weeklies and monthlies serve a vital role in society, curbing political polarization and boosting civic participation. They also remain an unparalleled check on city and town councils, school... View Details

Keywords: Jen McFarland Flint; illustration by Dana Smith; News, Library, Internet, and Other Services; Information

February 2000 (Revised October 2000)
Case

Open Market, Inc.: The E-Commerce Wars

By: James I. Cash Jr., Janis Lee Gogan, Michael Haselkorn and Mani Subramani

Continues the story of Open Market, Inc., a company founded in 1994 to support electronic commerce on the Internet. Despite a very successful initial public offering, the firm had reached a growth plateau, and the management team was considering several strategic... View Details

Keywords: Entrepreneurship; Technological Innovation; Management; Growth and Development Strategy; Marketing Channels; Product Marketing; Product Development; Competitive Strategy; Corporate Strategy; Information Technology Industry; Web Services Industry

Find at Harvard

27 Apr 2021
Blog Post

There Are No HBS People, Just People Who Happen to Go to HBS

My grandmother in yellow, my aunts and uncles, and two of her many grandchildren. I’m a born and raised Detroit-native coming from a long line of incredible matriarchs. My grandmother, born in 1929 on a small rural farm in Arkansas,... View Details

February 2016
Case

Health Catalyst

By: Kevin Schulman and Suresh Balu

Dan Burton, Health Catalyst CEO (HBS Baker Scholar), and Tom Burton, Health Catalyst Senior Vice President of Product Development and cofounder, closed on a $41 million investment round. Their firm was one of the hottest companies in the health information technology... View Details

Keywords: Service Management; Strategy; Operations Management; Information Technology; Information Management; Entrepreneurship; Service Delivery; Competitive Strategy; Performance; Information Technology Industry; Health Industry

Profile

Laura Mackay

the opportunity to learn business principles in an academic setting. It was very important to me to use my two years in business school to focus on personal development. The HBS case method is incredibly unique and powerful in pushing... View Details

Keywords: Health Care; Technology

April 2012
Article

Corporate Ownership Structure and Bank Loan Syndicate Structure

By: Chen Lin, Yue Ma, Paul Malatesta and Yuhai Xuan

Using a novel data set on corporate ownership and control, we show that the divergence between the control rights and cash-flow rights of a borrowing firm's largest ultimate owner has a significant impact on the concentration and composition of the firm's loan... View Details

Keywords: Ownership; Financing and Loans; Cash Flow; Borrowing and Debt; Accounting; Crisis Management; Relationships; Law; Contracts; Banking Industry

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Read Now

11 Jul 2019
Blog Post

Meet the MBA Class of 2020

Corporation HBS ACTIVITIES Energy & Environment Club, Latino Student Organization (LASO), Section I Admissions Rep Pam Chan “HBS DOESN’T BOX YOU INTO ONE DIRECTION.” HOME REGION Manila, Philippines UNDERGRAD EDUCATION Ateneo De Manila... View Details

November 2023
Case

Will Fintechs and Central Banks Play in Emtech's Sandbox?

By: Daniel Isenberg and William R. Kerr

In February 2023, Emtech’s founder Carmelle Cadet is facing a dilemma. Rapidly running out of cash, Cadet has a term sheet from a leading VC but has a choice of how to structure the investment. The decision will have significant implications for Cadet’s own stake, as... View Details

Keywords: Cryptocurrency; Business Startups; Venture Capital; Cash Flow; Currency; Governing Rules, Regulations, and Reforms; Digital Platforms

06 Jan 2003
Research & Ideas

Why Expensing Options Doesn’t Solve the Problem

on reported cash flows. Those analysts who took WorldCom's reported income as proof that it was doing well would have come closer to the truth if they had simply calculated free View Details

Keywords: by William Sahlman

15 Nov 2004
Research & Ideas

Solving the Health Care Conundrum

the potential to create a virtuous cycle in health care delivery with many winners. Areas of excellence will lead to accumulating greater experience, which will result in increasing efficiency and gathering better information View Details

Keywords: by Michael E. Porter; Health

12 Nov 2021
Op-Ed

Can Our Parenting Struggles Make Us Better Leaders?

that meet the company’s standards on safety, caring, delivery and presentation. So if a customer service employee decides on the spot to waive a ticket holder’s fee because of... View Details

Keywords: by Ranjay Gulati; Air Transportation

06 Nov 2007
First Look

First Look: November 6, 2007

that often underlies it. Pozen, a longtime leader in the financial services industry, finds that in the aftermath of buyouts, companies undergo five major thrusts of reform. These translate into five key questions that directors should pose to senior management: Have... View Details

Keywords: Sean Silverthorne

December 2011 (Revised December 2011)
Case

Cancer Treatment Centers of America: Scaling the Mother Standard of Care

By: Rosabeth Moss Kanter and Matthew Bird

The CEO of a private and growing national network of specialty care hospitals focusing on advanced-stage and complex cancer treatments reflected on the firm's past phase of growth before meeting with the company's Chairman and founder to discuss how to further scale... View Details

Keywords: Health Care and Treatment; Business Growth and Maturation; Medical Specialties; Service Delivery; Innovation and Invention; Health Industry

31 May 2017
What Do You Think?

Can Amazon Do What Walmart Couldn’t, Stop the 'Wheel of Retailing'?

years later another colleague relies on Amazon for delivery of dog food to a remote location in Maine at a price comparable to the local supermarket.) There is no question that Bezos has built a retailing... View Details

Keywords: by James Heskett; Retail

July 1999 (Revised November 1999)
Case

Northwest Airlines and the Detroit Snowstorm (A)

Northwest Airlines forced hundreds of passengers to wait up to 8 1/2 hours on aircraft after reaching their destination in an unusually horrible service disaster. The case explores what occurred, why it occurred, and the feelings of those involved. View Details

Keywords: Service Delivery; Failure; Air Transportation Industry; Service Industry