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  • All HBS Web  (3,383)
    • People  (10)
    • News  (920)
    • Research  (1,575)
    • Events  (4)
    • Multimedia  (53)
  • Faculty Publications  (1,046)
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Course Development

General Management: Processes and Action (GMPA) focuses on implementation and the way that general managers get things done.  Typically, they work through processes—sequences of tasks and activities that unfold over time, like strategic planning,... View Details

    Teaching by Heart: One Professor's Journey to Inspire

    The best teachers are leaders, and the best leaders are teachers. Teaching by Heart summarizes the author's key insights gained from more than 40 years of teaching and managing. It illustrates how teachers can both lift people up and let them down. It proposes... View Details
    • December 2023
    • Case

    Davivienda Bank's Upskilling and Reskilling Strategy in Colombia

    By: Jorge Tamayo, Raffaella Sadun and Jenyfeer Martinez Buitrago
    Set in 2022, this case describes the digital transformation strategy of Davivienda— a leading player in Colombia’s commercial banking and one of the companies belonging to Grupo Bolívar, a major Colombian financial conglomerate—and the bank’s upskilling and reskilling... View Details
    Keywords: Change Management; Transformation; Decision Choices and Conditions; Digital Strategy; Digital Transformation; Internet and the Web; Mobile and Wireless Technology; Innovation and Management; Innovation Strategy; Growth and Development Strategy; Business Strategy; Corporate Strategy; Organizational Culture; Talent and Talent Management; Training; Banking Industry; Latin America; Central America; South America; Colombia
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    Tamayo, Jorge, Raffaella Sadun, and Jenyfeer Martinez Buitrago. "Davivienda Bank's Upskilling and Reskilling Strategy in Colombia." Harvard Business School Case 724-425, December 2023.
    • Summer 2023
    • Article

    (Un)principled Agents: Monitoring Loyalty after the End of the Royal African Company Monopoly

    By: Anne Ruderman and Marlous van Waijenburg
    The revocation of the Royal African Company's monopoly in 1698 inaugurated a transformation of the transatlantic slave trade. While the RAC’s exit from the slave trade has received scholarly attention, little is known about the company’s response to the loss of its... View Details
    Keywords: Slavery; Organizational Change and Adaptation; Business History; Monopoly; History; Business and Government Relations
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    Ruderman, Anne, and Marlous van Waijenburg. "(Un)principled Agents: Monitoring Loyalty after the End of the Royal African Company Monopoly." Special Issue on Business, Capitalism, and Slavery edited by Marlous van Waijenburg and Anne Ruderman. Business History Review 97, no. 2 (Summer 2023): 247–281.
    • Program

    OPM Renew

    Summary Whether you attended the Owner/President Management (OPM) program at Harvard Business School last year or many years ago, the excitement of learning and growing at HBS—and collaborating and networking with other entrepreneurial... View Details
    • 23 Nov 2021
    • Book

    What It Takes to Build an Organizational Culture That Wins

    There’s a feeling among many business leaders that culture is both everything and nothing. That it’s squishy and can’t be quantified. That it’s nice to have until something more urgent gets in the way [read: all the time]. Author James L.... View Details
    Keywords: by Avery Forman
    • June 1995 (Revised June 1995)
    • Case

    Ernst & Young United Kingdom (A)

    By: John J. Gabarro and Samantha Graff
    Intended to be a robust example of the challenges encountered during the early stages of a large-scale organizational transformation effort in a professional service firm. Describes a massive change program initiated and led by the new managing partner along with a... View Details
    Keywords: Restructuring; Change Management; Leading Change; Management Teams; Organizational Change and Adaptation; Problems and Challenges; United Kingdom; London
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    Gabarro, John J., and Samantha Graff. "Ernst & Young United Kingdom (A)." Harvard Business School Case 495-061, June 1995. (Revised June 1995.)
    • Web

    California - Global

    autonomous AI agents designed to transform how businesses operate by taking on tasks traditionally performed by humans. With a mission to deploy one billion AI agents by the end of 2025, Agentforce... View Details
    • 15 Feb 2022
    • Book

    When Working Harder Doesn’t Work, Time to Reinvent Your Career

    a distance-learning program. But this detour didn’t derail the career of Arthur Brooks, now a Harvard Business School professor. Brooks explores his unlikely shift from budding musician to hard-charging head of a Washington, DC, thinktank... View Details
    Keywords: by Avery Forman
    • February 1992 (Revised April 1995)
    • Case

    Pfizer: Global Protection of Intellectual Property

    By: Lynn S. Paine and Michael Santoro
    Top officials at Pfizer are assessing their strategy for improving protection of Pfizer's patents around the world. The outcome of the Uruguay Round of the GATT negotiations is uncertain, and it is not clear whether an acceptable intellectual property protection... View Details
    Keywords: Patents; Trade; Policy; Government and Politics; Business Strategy; Agreements and Arrangements; Alliances; Cross-Cultural and Cross-Border Issues; Pharmaceutical Industry; United States; Japan; Europe
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    Paine, Lynn S., and Michael Santoro. "Pfizer: Global Protection of Intellectual Property." Harvard Business School Case 392-073, February 1992. (Revised April 1995.)
    • February 2003 (Revised May 2003)
    • Case

    Mobile Energy Services Company

    By: Benjamin C. Esty and Aldo Sesia
    When Al "Chainsaw" Dunlap became CEO of the Scott Paper Co., the company owned a large, vertically integrated production facility in Mobile, Alabama. Dunlap sold part of the production facility, a cogeneration power plant (later known as Mobile Energy Services Co.), to... View Details
    Keywords: Mergers and Acquisitions; Risk and Uncertainty; Contracts; Agreements and Arrangements; Investment; Projects; Vertical Integration; Energy Sources; Bonds; Ownership; Restructuring; Energy Industry; Alabama
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    Esty, Benjamin C., and Aldo Sesia. "Mobile Energy Services Company." Harvard Business School Case 203-061, February 2003. (Revised May 2003.)
    • 15 Aug 2023
    • HBS Case

    (Virtual) Reality Check: How Long Before We Live in the 'Metaverse'?

    Business School researchers concludes that the decades-old “pendulum of metaverse hype” began to swing toward skepticism in early 2023, as major tech corporations announced massive layoffs and cutbacks in virtual-reality development.... View Details
    Keywords: by Jay Fitzgerald; Technology; Computer; Information Technology
    • 05 Dec 2017
    • Research & Ideas

    What We've Learned from 101 Entrepreneurs in Emerging Markets

    first interviewees in Argentina and Chile were from business cultures which were discrete and did not welcome publicity. Our initial target was to transform research on View Details
    Keywords: by Sean Silverthorne
    • Web

    HBS - The year in Review

    2023 Annual Report From The Dean Key Metrics Financials PDF Downloads The Year in Review Notable progress was made during FY23 in advancing the School’s priorities. Accelerating research on how digital and data are transforming management... View Details
    • 16 Nov 2016
    • Research & Ideas

    Turning One Thousand Customers into One Million

    Few companies in the past few years have rocketed to success faster than Uber, Airbnb, and Etsy, which together have transformed the way we hail a cab, plan a vacation, and shop for handmade gifts, respectively. In a previous HBS Working... View Details
    Keywords: by Thales S. Teixeira and Michael Blanding; Retail; Transportation; Accommodations
    • 01 Dec 2023
    • News

    Thinking Ahead

    find a product-market fit with Systole.” Keep Secrets from AI Generative AI’s capacity to transform business operations continues to be a hot topic, with a strong caveat in the form of threats to data... View Details
    Keywords: Julia Hanna; Illustrations by Chris Gash; News, Library, Internet, and Other Services; Information
    • 10 Aug 2010
    • First Look

    First Look: August 10

    paper: http://www.hbs.edu/research/pdf/11-008.pdf   Cases & Course MaterialsThe Shaw Group Inc.: Entrepreneurial Innovation Lynda M. Applegate and Edward WatsonHarvard Business School Case 810-135 The case describes the founding and... View Details
    Keywords: Martha Lagace
    • Web

    Research - Global

    spanned multiple... July 2025 Case ICARE: Frontline Leadership at Michelin By: Hubert Joly and Emilie Billaud In 2025, Michelin CEO Florent Menegaux reflected on the company’s transformation since taking the helm in 2019. Amid a volatile... View Details
    • Web

    Entrepreneurship - Faculty & Research

    management of UCCA wondered what they could do to achieve growth and financial viability while continuing to realize their mission. 2014 Discussion Paper The Promise of Microfinance and Women's Empowerment: What Does the Evidence Say? By: Dina D. Pomeranz The... View Details
    • Article

    Using Internet Data for Economic Research

    By: Benjamin Edelman
    The data used by economists can be broadly divided into two categories. First, structured datasets arise when a government agency, trade association, or company can justify the expense of assembling records. The Internet has transformed how economists interact with... View Details
    Keywords: Data and Data Sets; Research; Internet; Cost Management; Information Management; Factories, Labs, and Plants; Reports; Archives; Surveys; Economics
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    Edelman, Benjamin. "Using Internet Data for Economic Research." Journal of Economic Perspectives 26, no. 2 (Spring 2012): 189–206.
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