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Show Results For
- All HBS Web
(2,330)
- People (7)
- News (230)
- Research (1,879)
- Events (1)
- Multimedia (5)
- Faculty Publications (1,522)
- 09 Mar 2020
- Research & Ideas
Warring Algorithms Could Be Driving Up Consumer Prices
The widespread use of pricing algorithms is reshaping the nature of competition in online markets and potentially driving up the prices of retail goods, according to recent research. These automated, price-adjusting software programs may... View Details
- 01 Dec 2014
- News
Rethinking the Fashion Beat
intersection of business, his trade, and fashion, his infatuation. He named it The Business of Fashion. It was perhaps a little obvious—and yet it was entirely novel. Fashion is an industry traditionally built on aspiration, not access,... View Details
- 21 Mar 2004
- Research & Ideas
Loyalty: Don’t Give Away the Store
when they offered the promotion. But it isn't clear that the promotion actually caused this. We wanted to get real data. It is difficult to get sample data from retailers; it takes a lot on their end to supply samples. We chose grocery View Details
- 01 Sep 2017
- News
The Big Business of Returns
(illustration by Chris Philpot) Sources: (1) National Retail Federation; (2) Industry analyst Kurt Salmon; (3) Inbound Logistics; (4) B-Stock Solutions View Details
- January 2002
- Case
Price-Fixing Vignettes
By: Guhan Subramanian and Michelle Kalka
This case escribes the antitrust prosecutions in the United States and abroad of the international bulk vitamins cartel. Both the civil and criminal fines were historically high, and it was the first time the United States prosecuted foreign nationals for U.S. criminal... View Details
Keywords: Price; Lawsuits and Litigation; Governance Compliance; Auctions; Laws and Statutes; Monopoly; Globalized Markets and Industries; Retail Industry; Retail Industry; United States
Subramanian, Guhan, and Michelle Kalka. "Price-Fixing Vignettes." Harvard Business School Case 902-068, January 2002.
- 07 Oct 2019
- Sharpening Your Skills
How Companies Can Make Up with (Very) Unhappy Customers
for competitors. Tesco’s Stumble into the US MarketUK retailer Tesco was very successful penetrating foreign markets—until it set its sights on the United States. What Mark Zuckerberg Can Learn About Crisis Leadership from StarbucksWhile... View Details
- 01 Sep 2013
- News
The New Rules of E-Commerce
proving the freshness of his eggs. Empower partners over products. Rakuten allows its merchants great leeway in crafting their online portals. Site designs encourage customers to linger and explore rather than purchase and leave, and Rakuten provides its View Details
- 01 Jun 2017
- News
Case Study: Something New
expertise in various parts of a complex supply chain and high efficiency (to keep lead times down and costs manageable). But that is valuable precisely because it is difficult and thus very hard to replicate. —Ankur Daga (MBA 2005) What makes this online View Details
Keywords: April White
- 26 Jul 2010
- Research & Ideas
Yes, You Can Raise Prices in a Downturn
industry. But research at HBS and other places1 shows that within-industry differences in profitability and returns are typically much greater than across industries. Buffett knows this, investing in "bad" industries like... View Details
- 01 Mar 2004
- News
Toy Story
Toy of the Year as well as a nomination for the same title from the Toy Industry Association — the coveted T.O.T.Y. Award. The company had trouble filling orders from retailers that just months before were... View Details
- Fast Answer
FIELD Global Immersion Resources: Kenya
Where can I find country, industry and market information and news about Kenya to help me with FIELD Global Immersion? Industry and market research Passport Useful for: consumer-related View Details
- 01 Mar 2023
- News
Case Study: Power Nappy
Illustration by Alvaro Dominguez Before she had a baby of her own, Amrita Saigal (MBA 2014) kept hearing from friends that the “natural” diapers on the market didn’t hold up as well as the old standards, like Pampers. Trained as a mechanical engineer, Saigal knew her... View Details
- Fast Answer
FIELD Global Immersion Resources: Ghana
Where can I find country, industry and market information and news about Ghana? Industry and market research Passport Useful for: consumer-related industry reports across... View Details
- 12 Nov 2015
- Working Paper Summaries
Social Networks, Ethnicity, and Entrepreneurship
- 01 Mar 2018
- News
March 2018 Alumni and Faculty Books
Alumni Books Dress Like a Million from Goodwill: The Ultimate Recycle Store by Jean Kelley (OPM 29, 2000) (JKLA Publishing) Goodwill stores are the ultimate retail location for getting great deals on name brand clothing. In this book, the... View Details
- 25 Aug 2022
- News
The Great Priority Reset
1998), CEO of the global airports and travel retail group daa plc since 2017. (He starts a new role as CEO of UK-based food manufacturer Greencore this fall.) This idea of “travel with intention” is a key trend in the View Details
- 27 Nov 2017
- Blog Post
Joining a Start-up: 10 Lessons Along the Way
as one says yes. It's okay not to be liked, it's okay to feel awkward, and it's okay to roll with the punches until something works. 3. Passion matters."Do what you love" has always felt like a millennial myth. But, building a business in an View Details
John P. Thompson
Continuing the expansion begun by this father, John Thompson, aided by his brother Jere, grew 7-Eleven into the national business it is today. Despite a failed venture into the oil industry with the Citgo chain, Thompson successfully grew... View Details
Keywords: Retail
- 01 Mar 2011
- News
Making Their Way
medical industry; shelving units for retail consumer products; and high-tolerance firing pins for military applications. When it comes to per-piece cost for metal stampings, the United States is very competitive with China because labor... View Details
- 03 Feb 2016
- Research & Ideas
The State of Customer Service Leadership
largely in the hands of those who lead our service organizations. It’s natural that we would look to leaders in the service sector for the same cutting-edge practices that we used to find being implemented in the past in our large View Details