pandemic - Publications - Faculty & Research

31 Jan 2025
News

New York, Boston Alumni Volunteer to Boost Small Businesses

When the HBS Club of New York (HBSCNY) launched its Small Business Partnership Initiative (SBPI) in 2020, its goal was to simply help small businesses survive the COVID pandemic with guidance from a small group of volunteer alumni advisors. Now, nearly five years on,... View Details

Keywords: Margie Kelley

Web

How One Coffee Shop Is Brewing Change for Business and Society | Working Knowledge

coffee shops operate on tight margins, and Lucky Ones Coffee is no different, Ruback says. The business initially showed net profits in 2019 and 2020, but suffered losses following the COVID-19 pandemic in 2021 and 2022. The two... View Details

20 Sep 2021
Blog Post

Taking Your Shot in the Sports Industry with Adam Laitsas (MBA 2016), SVP, Head of Marketing for Madison Square Garden Sports Corp.

two of the most storied teams in all of sports. Looking ahead towards the future of his new role, Laitsas is looking forward to creating innovative ways to engage with fans and build on the incredible brands within the MSG Sports umbrella. At the same time, the unknown... View Details

06 Dec 2021
News

What's the Word?

few pennies to that dollar. Lack of social supports, such as child care and paid sick leave, is another ever-present issue the pandemic laid bare. It could explain why some women have elected to leave the workforce altogether: “Women have... View Details

Keywords: Julia Hanna; illustrations by Martha Rich; Manufacturing; Finance; News, Library, Internet, and Other Services; Information

01 Sep 2020
News

3-Minute Briefing: Mark Mason (MBA 1995)

different perspectives. But I’m also willing to take ownership. That’s not in contradiction to the first point. Leaders have to make decisions and provide vision and direction to motivate people to execute. Unlike the last crisis, which had roots in the financial... View Details

Keywords: April White; Photo by: Michael Bucher; banking; diversity; COVID-19; leadership; African American; career advice; Finance

01 Oct 2021
News

Tackling the World’s Most Difficult Challenges

faculty members. Finding “Hidden Workers” Even before the pandemic upended the workforce, American companies complained about the “skills gap” that left essential jobs unfilled while millions of Americans remained unemployed. HBS’s... View Details

March 1993
Supplement

Burroughs Wellcome and AZT (B)

By: Willis M. Emmons III

Describes Burroughs Wellcome's response to protests over the pricing of its AIDS drug AZT in September 1989. Also presents short-term reactions by government officials, AIDS activists, and investors to Burroughs Wellcome's strategy. View Details

Keywords: Ethics; Health Pandemics; Multinational Firms and Management; Price; Crime and Corruption; Risk and Uncertainty; Business Strategy; Business and Community Relations; Business and Government Relations; Business and Shareholder Relations; Pharmaceutical Industry

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August 2021
Teaching Note

Fair Park Covid-19 Mass Vaccination Site (A) and (B)

By: Willy Shih

Teaching Note for HBS Case Nos. 622-003 and 622-004. View Details

Keywords: Operations Improvement; Operations And Processes; Toyota Production System; Operations; Service Operations; Health Pandemics; Service Delivery; Problems and Challenges; Goals and Objectives; Measurement and Metrics; Health Industry; United States

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2017
Casebook

Public Health Preparedness: Case Studies in Policy and Management

By: Arnold M. Howitt, Dutch Leonard and David W. Giles

This book provides detailed accounts of a range of public health emergencies. Topics range from natural disasters, to infectious diseases, to pandemics, and more. With chapters on Superstorm Sandy, H1N1, the Ebola virus, and bioterrorism, these cases cover major areas... View Details

Keywords: Health Care and Treatment; Health Pandemics; Natural Disasters; Safety; Public Sector; Policy; Management

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November 24, 2020
Article

4 Strategies to Make Telehealth Work for Elderly Patients

By: Umar Ikram, Susanna Gallani, Jose F. Figueroa and Thomas W. Feeley

As providers have ramped up their use of telehealth during the COVID-19 pandemic, one group—the elderly—has experienced particular challenges in adopting the technologies. This article describes the strategies four innovative provider organizations have used to engage... View Details

Keywords: Telehealth; Health Pandemics; Health Care and Treatment; Internet and the Web; Age; Technology Adoption; Strategy

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2020
Working Paper

Consumers Punish Firms That Cut Employee Pay in Response to COVID-19

By: Bhavya Mohan, Serena Hagerty and Michael Norton

Two experiments, including one incentive compatible study, examine the impact of cutting pay for executives versus employees in response to COVID-19 on consumer behavior. Study 1 explores the effect of announcing cuts or no cuts to CEO and employee pay, and shows that... View Details

Keywords: Employee Furloughs; CEO Pay Cuts; Pay Ratios; Purchase Intention; Health Pandemics; Employees; Wages; Executive Compensation; Consumer Behavior

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27 Apr 2021
Research & Ideas

New Research: Surviving Bankruptcy, Useful Economics, and Retirement

crowd-sourcing platform, while it transitioned away from traditional screen printing to a digital print-on-demand model. The onset of the COVID-19 pandemic in 2020 accelerated the company’s transition, triggering the sale of Threadless’s... View Details

22 Aug 2024
Research & Ideas

Reading the Financial Crisis Warning Signs: Credit Markets and the 'Red-Zone'

Pandemic Stimulus Funds Spur the Rise of 'Meme Stocks'? What Does the Failure of Silicon Valley Bank Say About the State of Finance? Are Banks the ‘Bad Guys’? Overdraft Fees Are Crushing Low-Income Customers Feedback or ideas to share?... View Details

Keywords: by Rachel Layne; Banking

13 Apr 2021
Blog Post

2021 48th Annual H. Naylor Fitzhugh Conference Honors Black Women Leaders

technology, her role as DreamBox CEO, and how the pandemic has upended pedagogy. “There's no question that there are incredible, brilliant, successful Black women out there who should be showcased whenever we’re talking about excellence... View Details

10 Aug 2020
Blog Post

HBS Summer Fellows Focus on Racial Equity and Justice

effect of this pandemic would severely impact the black undergraduate population. Far too many black students graduate with just academia on their resume, and I wanted to use this program as an opportunity to keep those students on the... View Details

01 Jun 2023
News

The Exchange: The Tech Leader’s Tightrope

Image by John Ritter Image by John Ritter In the wake of the Snowden leaks in 2015, the New York Times dropped the bombshell news that one company had played a unique role in enabling the National Security Agency’s domestic spy program. The report, “AT&T Helped US Spy... View Details

Keywords: Jen McFarland Flint; Justice, Public Order, and Safety Activities; Government

15 Jun 2021
News

Case Study: Inside Story

backing from Bling Capital, DCM, and Precursor Ventures. Saga grew its initial customer base during the pandemic as families searched for ways to stay connected across the distance, Lin says. Through the app, a user can share weekly... View Details

Keywords: Jen McFarland Flint; Motion Picture and Sound Recording Industries; Information

22 Feb 2022
News

Launch Codes

Walmart could eventually be a big customer, it took the pandemic and the dramatic rise in e-commerce to force us to reevaluate our model and focus on supporting the fulfillment needs of retailers in addition to our brand business. It... View Details

Keywords: Dan Morrell; illustrations by Alvaro Dominguez

10 Mar 2021
News

Chasing the Silver Tsunami

been overlooked, underserved, and misunderstood as consumers. While the pandemic has exposed many of the unmet needs of older adults, from tools to make aging in place easier, to ways to meaningfully spend their time, the sudden Zoom boom... View Details

Keywords: Lisa Scanlon Mogolov; illustration by Dan Page; Nursing and Residential Care Facilities; Health, Social Assistance