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  • September 1992 (Revised November 1996)
  • Case

Royal Automobile Club Rescue Services Division: Transformation Through Technology

By: W. Earl Sasser and Roger H. Hallowell
The Royal Automobile Club uses a new computer and telephone system to improve its service standards and profitability. After the initial impact of changes from technology, the organization faces a need to choose between future technological development or... View Details
Keywords: Technological Innovation; Decision Choices and Conditions; Organizational Change and Adaptation; Information Technology; Corporate Strategy; Service Industry; Auto Industry; United Kingdom
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Sasser, W. Earl, and Roger H. Hallowell. "Royal Automobile Club Rescue Services Division: Transformation Through Technology." Harvard Business School Case 693-029, September 1992. (Revised November 1996.)
  • 14 Sep 2009
  • Research & Ideas

Understanding Users of Social Networks

news that gets read by others. Other than that, there is really no difference between users of Facebook and MySpace, except they are poorer on MySpace." Piskorski recently blogged on his findings. From Social Media To Social Strategy View Details
Keywords: by Sean Silverthorne; Advertising; Publishing
  • 11 Dec 2014
  • News

Revolutionizing digital medical records

licensed (for free) by Bushkin’s Health Record Corporation enjoy a material new revenue stream—they are paid each time they update a patient’s medical record by sending notes or test results to HRC. Searchable PDFs are then made available... View Details
  • 09 Apr 2021
  • Blog Post

Reflections on Student Conferences in 2020

across business, finance, tech, entrepreneurship, and policy joined panels spanning an array of topics from energy policy and circular economy to breakthrough innovations and investing. Industry expert Ted Wiley, Co-Founder, President,... View Details
  • 25 Feb 2020
  • News

The Past Informs the Future of Work

changes in corporate culture needed to embrace innovation, and management of its 100,000-plus workforce, from retraining or relocating workers, to using AI to find candidates for newly created technology jobs. Balanced against these... View Details
Keywords: Jennifer Gillespie; Telecommunications; Information
  • 02 Jan 2007
  • Research & Ideas

Most Popular Articles of 2006

Existing corporate structures, controls, and incentives do work against out-of-the-box thinking. Professor Rosabeth Moss Kanter, who has just published a Harvard Business Review article on the topic, discusses her research into the... View Details
Keywords: by Sean Silverthorne
  • 06 Dec 2021
  • News

Elevator Pitch: Power Sourced

grand-prize winner in the 2021 Harvard President’s Innovation Challenge, Chaku launched its first product, Nikki’s Plantain Crisps, in South Africa in 2020. For its US market approach, the company is initially employing a higher-margin,... View Details
Keywords: agriculture; Africa; food manufacturing; entrepreneurship; startup; Agriculture; Food Manufacturing; Manufacturing
  • 01 Jun 1998
  • News

Short Takes

Who Benefits from Bonuses? Over the past decade, senior corporate executives have been earning record-high bonuses in record-high numbers. What accounts for this striking increase? Do bonuses motivate executives and enhance organizational... View Details
Keywords: Orna Feldman and Caroline Chauncey
  • 01 Jun 2004
  • News

The Ambidextrous Organization

In the April 2004 issue of Harvard Business Review, HBS professor Michael L. Tushman and coauthor Charles A. O’Reilly III discuss what they coin the “ambidextrous organization.” A synopsis of their article follows. Corporate executives... View Details
Keywords: ambidextrous manager; ambidextrous organization; Publishing Industries (except Internet); Information
  • January 2011
  • Teaching Note

Neoprene (TN)

By: Tom Nicholas
Teaching Note for 810-084. View Details
Keywords: Financial Crisis; Collaborative Innovation and Invention; Sales; Production; Corporate Disclosure; Commercialization; Rubber Industry; United States; Germany; Russia
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Nicholas, Tom. "Neoprene (TN)." Harvard Business School Teaching Note 811-058, January 2011.
  • Web

Courses by Faculty Unit - Course Catalog

and Entrepreneurial Management) Geoffrey Jones Fall 2025 Q1Q2 3.0 Global Climate Change (also listed under Strategy) Gunnar Trumbull Fall 2025 Q1Q2 3.0 Globalization and Emerging Markets Reshmaan Hussam Spring 2026 Q3Q4 3.0 IFC: Italy; Tradition and View Details
  • 01 Dec 2006
  • News

Enron’s Legacy

for corporate boards. The yes answer reflects the fact that many productive aspects of corporate governance and control that have proven effective in the private-equity industry were noticeably absent at... View Details
Keywords: Malcolm S. Salter; Enron; Finance
  • 01 Mar 2016
  • News

Alumni and Faculty Books for March 2016

GoodMark from General Mills is just part of his story. His experiences in the corporate world and as a husband, father, philanthropist, and community leader are examples of how to weather storms and thrive, not just in a career but in... View Details
  • 01 Mar 2006
  • News

Faculty Books

to breakdowns in strategic outcomes, and where top management can intervene to shape desired results. They show that a company’s realized strategy emerges less from formal statements of corporate strategy and more often from the pattern... View Details
Keywords: Colleges, Universities, and Professional Schools; Educational Services
  • 18 Mar 2020
  • News

Leading Change

1000 companies on digital strategy and transformation and has conducted research on a variety of organizations, including Microsoft, Facebook, IBM, Amazon, Alibaba, and Google. Lakhani is the founder and co-director of the Laboratory for View Details
  • Web

Director’s Foreword | Baker Library

Director’s Foreword Laura Linard Senior Director, Baker Library Special Collections and Archives September 2024 In 2006, the Polaroid Corporation generously donated its extensive corporate archives to Baker... View Details
  • Web

Courses by Faculty - Course Catalog

Management, Strategy Fall 2025 Q2 1.5 Livia Alfonsi Negotiation Negotiation, Organizations & Markets Spring 2026 Q3Q4 3.0 Tomomichi Amano IFC: Japan; Exploring Japan's Innovation Ecosystem Strategy, Marketing January 2026 J 3.0 View Details
  • 16 Dec 2011
  • Research & Ideas

Reintroducing Intellectual Ambition to the Study of Business History

patent pools has questioned conventional thinking about the need for strong patent laws to encourage innovation. Other studies have shown that independent inventors continued to play a major role in innovation in the early twentieth... View Details
Keywords: by Geoffrey Jones & Walter Friedman
  • 01 Oct 2021
  • Blog Post

Alumni Spotlight: Career Advice from Alums Working in Climate

corporations and governments alike need to focus on. Consequently, the career opportunities for MBAs are now unlimited- you can shape sustainability strategy at traditional companies and banks, drive products and operations at startups... View Details
Keywords: Energy / Cleantech
  • 15 Aug 2006
  • First Look

First Look: August 15, 2006

contingent reserves, and reserve dependent output costs. Download working paper: http://www.hbs.edu/research/pdf/07-010.pdf Corporate Governance and Networks: Bankers in the Corporate Networks of Brazil,... View Details
Keywords: Sean Silverthorne
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