Publications

27 Dec 2015
Research & Ideas

The Most Popular Stories and Research Papers of 2015

touched controversial issues including gender equality and the conflicting emotions experienced both by women who work and those who stay home to raise families. Other popular stories, listed below, looked at such diverse topics as the... View Details

1992
Other Teaching and Training Material

Achieving Breakthrough Service Teleseminar

By: Leonard A. Schlesinger, James Heskett and W. Earl Sasser

July 2004 (Revised May 2009)
Case

Getting Participant-centered Learning to Work

By: Thomas R. Piper, James L. Heskett and Gustavo Herrero

The newly appointed dean of a South American business school is eager to transform the learning process from the traditional lecture method to one that actively engages students and contributes to the development of critical managerial skills, attitudes, and world... View Details

Keywords: Change Management; Transformation; Business Education; Leading Change; Business Processes; Organizational Change and Adaptation; Alliances; Education Industry; South America

01 Feb 2000
News

Executives Convene to Discuss Consumer-Driven Health Care

conference included a dinner talk by William W. George (MBA '66), CEO of Medtronic, on "The Future of 21st-Century Health: The Right Care" and a lively session moderated by HBS professor emeritus View Details

01 Apr 1997
News

HBS Conferences Explore Range of Issues

participants attended a variety of talks, panel discussions, and seminars, including sessions led by Professor James L. Heskett and Associate Professor Kathleen L. Valley. A... View Details

01 Dec 2014
News

Instilling Production with Principles

pro-environmental policies are money savers and the key to her company’s continued success, Yang says. More Retail Revolutions Recycling the Consignment Shop Bigger than the local consignment shop and easier than eBay, thredUP, cofounded View Details

Keywords: April White; fashion; Manufacturing

June 2008
Case

Rackspace Hosting in Late 2000

By: James L. Heskett and W. Earl Sasser

The leadership team of Rackspace, faced with accommodation of its service offering and dwindling financial reserves, decides to make customer focus the rallying cry of its new strategy. This short case was designed as the discussion igniter for a series of short video... View Details

Keywords: Customer Focus and Relationships; Finance; Management Teams; Service Operations; Customer Ownership; Strategy

April 2004 (Revised May 2006)
Background Note

Achieving Profitable Growth and Market Value

By: James L. Heskett and Richard G. Hamermesh

Provides an overview of how a new venture needs to change as it passes from the initial start-up to the growth phase. Explores how a venture's leadership, strategy, and execution need to evolve to deal with rapid growth. View Details

Keywords: Growth Management; Business Growth and Maturation; Business Startups; Change Management

July 2000
Case

Cisco Systems: Are You Ready? (B)

By: James L. Heskett and John P. Morgridge

Supplements the (A) case. View Details

Keywords: Information Technology Industry; Web Services Industry

January 1992 (Revised March 1994)
Case

Texaco, Inc.

By: James L. Heskett and Roger H. Hallowell

Keywords: Energy Industry

June 2010
Teaching Note

Southwest Airlines: In a Different World (TN)

By: James L. Heskett and W. Earl Sasser

Teaching Note for 910419. View Details

Keywords: Competition; Price; Service Operations; Globalization; Cost vs Benefits; Air Transportation Industry; New York (state, US)

20 Dec 2016
First Look

December 20, 2016

years, this paper presents a significant revision of the model of creativity and innovation in organizations published in Research in Organizational Behavior in 1988. This update focuses primarily on the individual-level psychological processes implicated in creativity... View Details

Keywords: Carmen Nobel

01 Apr 1998
News

Student Conferences Inspire Campus Dialogue

Associate Professor Joshua Lerner spoke about opportunities and challenges in the venture capital and community development fields; Professor James L. Heskett discussed strategy and community revitalization;... View Details

February 1993 (Revised June 1993)
Case

Bidwell Training Center, Inc. and Manchester Craftsmen's Guild: Preparation in Pittsburgh

By: James L. Heskett and Roger H. Hallowell

Bill Strickland, executive director of both Bidwell Training Center and Manchester Craftsmen's Guild, has built a highly successful training organization to enable underprivileged minorities in Pittsburgh to escape the cycle of poverty. His success has led to questions... View Details

Keywords: Training; Non-Governmental Organizations; Leadership; Society; Competency and Skills; Pittsburgh

October 1990
Case

Caldwell Partners International, Inc.

By: James L. Heskett and Leonard A. Schlesinger

November 1974 (Revised July 1975)
Case

Ropax, Inc. (A)

By: James L. Heskett and David H. Maister

March 1996
Case

Banc One--1996

By: James L. Heskett and Thomas N. Urban Jr

In February 1995, Banc One faced the replacement of the "Uncommon Partnership," a basic operating strategy that had served it well for years. Leadership now struggled with the new protocols for replacement operating strategies. View Details

Keywords: Financial Strategy; Leadership; Management; Strategy; Banking Industry