by HBS Working Knowledge - Publications - Faculty & Research

14 Mar 2023
In Practice

What Does the Failure of Silicon Valley Bank Say About the State of Finance?

Credit Ratings? Buy Now, Pay Later: How Retail's Hot Feature Hurts Low-Income Shoppers Did Pandemic Stimulus Funds Spur the Rise of 'Meme Stocks'? Feedback or ideas to share? Email the Working Knowledge team... View Details

Keywords: by Dina Gerdeman; Financial Services; Banking

04 Jan 2017
What Do You Think?

How Much Bureaucracy is a Good Thing in Government and Business?

Summing Up: Are Bureaucracies Worth Improving? Several messages emerge from responses to this month’s column on the worthiness of bureaucracies. In general, there is a wide range of thinking about the value of bureaucracies and work done... View Details

Keywords: by James L. Heskett

17 Nov 2003
Research & Ideas

Lessons from a Nasty Trade Dispute

seems likely that Brazil will work with Canada to arrive at mutually agreeable financing packages to be used by each country. HBS professors Rawi Abdelal and Laura Alfaro... View Details

Keywords: by Cynthia Churchwell

14 Jul 2020
Research & Ideas

Restarting Under Uncertainty: Managerial Experiences from Around the World

proactively reduce the uncertainty for themselves and their ecosystems by preempting the effects of COVID-19 even before contagion arrived in their countries. Faced with the emergence of conflicting safety protocols across the regions... View Details

Keywords: by Raffaella Sadun, Andrea Bertoni, Alexia Delfino, Giovanni Fassio, and Mariapaola Testa

03 Oct 2023
What Do You Think?

Do Leaders Learn More From Success or Failure?

leaders most effectively to enter the real world. I can add a personal experience to those that Edmondson cites. In 1990, a colleague, HBS Professor John Kotter, and I began a study of the impact of an organization’s culture on its... View Details

Keywords: by James Heskett

29 Jan 2007
Research & Ideas

The Business Press Is a Watchdog that Bites

Fraud," is published in the December 2006 Journal of Accounting Research. Miller, whose favorite non-academic business reading includes the Wall Street Journal, the Financial Times, and the investor relations magazine IR, recently talked with View Details

Keywords: by Martha Lagace; Journalism & News; Publishing

05 Feb 2001
Research & Ideas

The Ten Deadly Mistakes of Wanna-Dots

(Why worry about the hypothetical?) Celebrate your conversion to e-business by giving people in the rest of your organization tools they are unable to use, requiring changes they are confused about making. Tell people this will help them... View Details

Keywords: by Rosabeth Moss Kanter

21 Jul 2021
Research & Ideas

What Does an ESG Score Really Say About a Company?

Receiving more information can clarify the complex, but not when it comes to environmental, social, and governance (ESG) scores. A recent study shows that the more information a company discloses about its ESG practices, the more rating agencies disagree on how well... View Details

Keywords: by Kristen Senz

04 Apr 2008
What Do You Think?

Who Owns Intellectual Property?

remarkable results. But whose work is it? Who owns the result? While pondering these questions, I visited the website of the branding consultancy Wolff Olins, responsible for creating the branding for (RED), which raises money for The... View Details

Keywords: by Jim Heskett

19 Dec 2023
Research & Ideas

The 10 Most Popular Articles of 2023

Soon after ChatGPT debuted in late 2022, business leaders began taking their first steps into generative artificial intelligence, approaching this powerful technology with a mix of awe and trepidation. It’s no surprise that one of the most-read articles in View Details

Keywords: by Danielle Kost

27 Jun 2019
Research & Ideas

Rituals Strengthen Couples. Here’s Why They’re Good for Business, Too

Our daily lives are dictated by familiar routines that go something like this: Wake at 6 a.m., shower, go to work, prepare and eat dinner, tidy up the house, head to bed at 10 p.m. Then, set the alarm to repeat it all over again the next... View Details

Keywords: by Dina Gerdeman

05 Jul 2004
Research & Ideas

Radical Change, Entrepreneurial Opportunity

publisher of Harvard Business School's NewBusiness, recently sat down with Tripsas to learn more about her research. Michael J. Roberts: How would you define the territory your work covers? Mary Tripsas: Essentially I look at the creation... View Details

Keywords: by Michael J. Roberts; Technology

25 Jul 2005
Research & Ideas

An Organization Your Customers Understand

subordinate to the functions? Maybe you should organize by product, with separate units set up to serve specific markets. You play with the different combinations in your hands. How to decide ... This is the most obvious—and... View Details

Keywords: by Robert Simons

22 May 2019
Research & Ideas

Forgiving Student Loan Debt Leads to Better Jobs, Stronger Consumers

get their other finances in order, and make more substantial contributions to the economy, according to a new research study Second Chance: Life without Student Debt. The study was co-written by Harvard Business School Associate Professor... View Details

Keywords: by Dina Gerdeman

07 Apr 2023
Research & Ideas

When Celebrity ‘Crypto-Influencers’ Rake in Cash, Investors Lose Big

Holds Companies Accountable Is There a Method to Musk’s Madness on Twitter? Managers, Your Employees Don’t Want to Be Facebook ‘Friends’ Feedback or ideas to share? Email the Working Knowledge team at... View Details

Keywords: by Kristen Senz

26 Feb 2001
Research & Ideas

Evolving for Success [Part One]

Kanter, an authority on organizational change who advises major corporations and governments on these very issues, lays out a blueprint to help readers get a handle on work, and life, in an increasingly connected world. Here, in the first of a two-part conversation,... View Details

Keywords: by Staff

13 May 2024
Research & Ideas

Picture This: Why Online Image Searches Drive Purchases

Price Hikes How Much More Would Holiday Shoppers Pay to Wear Something Rare? With Predictive Analytics, Companies Can Tap the Ultimate Opportunity: Customers’ Routines Feedback or ideas to share? Email the Working View Details

Keywords: by Rachel Layne; Information Technology; Technology; Consumer Products; Retail

09 Jun 2022
HBS Case

From Truck Driver to Manager: US Foods’ Novel Approach to Staff Shortages

more money to do the job or you make the job easier to do.” Given the critical nature of the crisis, the company opted to do both. In addition to raising wages, it also sought to ease the burden and lower its attrition rate for new warehouse associates View Details

Keywords: by Pamela Reynolds

12 Mar 2024
HBS Case

How Used Products Can Unlock New Markets: Lessons from Apple's Refurbished iPhones

Some of Apple’s most loyal customers think nothing of upgrading to the latest iPhone every time one comes out. But what about consumers who can’t splurge on a $1,000 iPhone 15 Pro? And what about the electronic waste that would accrue if people threw away functional... View Details

Keywords: by Rachel Layne; Electronics; Information Technology

13 Jul 2016
HBS Case

How Uber, Airbnb, and Etsy Attracted Their First 1,000 Customers

three of the best-known and most successful startups—Uber, Etsy, and Airbnb—hoping to find some commonalities in how those businesses solved the dilemma. Spoiler alert: it’s the egg that needs incubating. As Teixeira reports in a new HBS... View Details

Keywords: by Michael Blanding; Retail; Service; Transportation

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