Process Improvement - Publications - Faculty & Research

19 Dec 2005
Research & Ideas

Public Education Goes to School

Can the art and science of management help public schools improve student performance? In the fall of 2001, faculty and staff from the Harvard Business School (HBS) and the Harvard Graduate School of Education (HGSE) began to discuss how... View Details

Keywords: by Mallory Stark; Education

09 Aug 2016
First Look

August 9, 2016

forthcoming Organizational Behavior and Human Decision Processes Managing Perceptions of Distress at Work: Reframing Emotion as Passion By: Wolf, Elizabeth Baily, Jooa Julia Lee, Sunita Sah, and Alison Wood Brooks Abstract—Expressing... View Details

Keywords: Sean Silverthorne

23 May 2000
Research & Ideas

Minding the Muse: The Impact of Downsizing on Corporate Creativity

counting on to drive sales over the next few years might not be forthcoming. Corporate downsizing is hardly anything new. Indeed, in recent years it has often been management's tool of choice for improving competitiveness. Ironically, new... View Details

Keywords: by Peter K. Jacobs

01 Mar 2010
News

Rx for Too Big to Fail

the scourge of too big to fail. One is to break up the largest financial institutions, possibly with a new and improved Glass-Steagall law. The other is to perfect a bankruptcy process for super-sized... View Details

Keywords: David Moss; Colleges, Universities, and Professional Schools; Educational Services; Finance; Administration of Economic Programs; Government

01 Jun 2024
News

Case Study: Ready for an Upgrade

Illustration by Alvaro Dominguez The Los Angeles–based startup Stell was borne of a pain point almost as old as recorded history itself: paperwork. One of Stell’s cofounders, Malory McLemore (MBA 2022), had landed a job as an engineer at Airbus after earning a... View Details

Keywords: Jen McFarland Flint; Computer Systems Design and Related Services; Professional Services

25 Aug 2022
News

Comfort Zone

and Brazil. It’s not a stretch to understand why this is the case: If airports can reduce processing time through security and reduce anxiety, they will be increasing leisure time inside the airport—and commercial revenues. “But a... View Details

Profile

Andres Sarmiento

Why was earning your MBA at Harvard Business School important to you? Working at American Airlines' through the bankruptcy process made me reconsider the form of impact that I intended to have. My career until that point had consisted in... View Details

Keywords: Entrepreneurship; Technology; Services

Fast Answer

India - Industry specific research

Family Welfare Good source for information on healthcare policy and efforts of the national government to improve access to healthcare. View Details

01 Jun 1998
News

Renewing Baker: Tom Michalak, Executive Director of Baker Library

My experience in the 25 years I've been in this business is that improved access to information creates more, not less, demand. Information technology, Amazon.com, Barnes & Noble, and Borders have all contributed to an increased... View Details

01 Jun 2009
News

Magician Turns HBS Upside Down

insights to execute a more compelling product or service is a best practice we’ve studied in cases about certain companies, and it is definitely one of Randal’s strengths,” Martin said. Thomke described what he calls Randal’s “3Ms of innovation”: Methodology (Since... View Details

Keywords: magic; Performing Arts, Spectator Sports, and Related Industries; Arts, Entertainment

22 Jan 2018
News

The First Five Years: ‘30 Under 30’ Edition

vote of confidence for us to keep pushing forward in our efforts to improve America’s healthcare system.” Dhar: “Any recognition of your hard work is gratifying and exciting. For me, it's a push to keep doing what I love: e-commerce and... View Details

Keywords: Ambulatory Health Care Services; Health, Social Assistance; Nonstore Retailers; Retail Trade; Educational Support Services; Educational Services

20 Nov 2007
First Look

First Look: November 20, 2007

to as "user-centered design." Yet, analysis of design-intensive manufacturers such as Alessi, Artemide and other leading Italian firms, show that their innovation process hardly starts from a close observation of user needs and... View Details

Keywords: Martha Lagace

10 Oct 2000
Research & Ideas

Cross-Sector Collaboration: Lessons from the International Trachoma Initiative

The aim, write the authors, is "to deepen our understanding of the process of cross-sector collaboration in the public health arena and the factors contributing to effective partnering." They begin with brief descriptions of... View Details

Keywords: by Diana Barrett, James Austin & Sheila McCarthy

01 Dec 1997
News

Banking on HBS

created by working as colleagues on this project." "And last but by no means least," Sasser adds, "EDP gives our faculty the very rewarding sense that they are contributing to improving an organization whose only mission is to help poor... View Details

Keywords: Garry Emmons

01 Jun 1998
News

Diversity and Community

that companies will increasingly understand a more subtle but equally significant benefit: embracing diversity helps revitalize and strengthen the organization. "The very act of incorporating diversity forces the organization to rethink itself, a View Details

Keywords: Garry Emmons

03 Oct 2017
First Look

First Look at Research and Ideas, October 3, 2017

objective criteria or on subjectivity unrelated to the stated criteria. On average, the tournament incentive plan was associated with improved store sales. We also find that such plans can be more beneficial for geographically isolated... View Details

Keywords: by Sean Silverthorne

03 Oct 2005
What Do You Think?

What’s the Future of Globally Organized Labor?

competency and its ability to move up the value chain that will allow it to share the positive gains. If labor tries the old tactic of strikes, management will just outsource the staff from somewhere else ... " Globally organized labor may benefit from View Details

Keywords: by James Heskett

30 May 2000
Lessons from the Classroom

Entrepreneurship’s Wild Ride

important, improvements in logistics; cross-border flows of labor, capital, and ideas; weakened intellectual property protection; and improved global communication have helped people, money, products, and... View Details

Keywords: by William Mahoney

24 Jun 2008
First Look

First Look: June 24, 2008

log variance of income per worker. This figure should be compared to the 42% success rate of the usual model. Download the paper from SSRN ($5): http://papers.nber.org/papers/w14060 Bounded Decision Making: From Description to Improvement... View Details