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- 24 Jun 2008
- First Look
First Look: June 24, 2008
log variance of income per worker. This figure should be compared to the 42% success rate of the usual model. Download the paper from SSRN ($5): http://papers.nber.org/papers/w14060 Bounded Decision Making: From Description to Improvement... View Details
Keywords: Martha Lagace
- 27 Sep 2016
- First Look
September 27, 2016
turnover—the planned simultaneous exit of a large number of experienced employees and a similarly sized entry of new workers—on operational performance in the context of teaching hospitals. Specifically, we examine the impact of the... View Details
Keywords: Sean Silverthorne
- November 2022
- Case
Arcos Dorados’ Quest for the Digitalization of Last-Mile Delivery in Colombia
By: Jorge Tamayo, Jenyfeer Martinez Buitrago and Mariana Cal
In 2018, Francisco Staton, Managing Director of Arcos Dorados in Colombia had to decide on the company’s strategy to expand its food ordering and delivery business in the country. Arcos Dorados stood as McDonald’s largest independent franchisee, and Colombia was one of... View Details
Keywords: Digital Transformation; Delivery; McDonald's; Latin America; Quick Serve Restaurants; QSR; Transformation; Decision Making; Decision Choices and Conditions; Global Strategy; Technological Innovation; Growth and Development Strategy; Agreements and Arrangements; Negotiation Tactics; Logistics; Service Delivery; Organizational Culture; Performance Improvement; Partners and Partnerships; Strategy; Food and Beverage Industry; Latin America; South America; Colombia
Tamayo, Jorge, Jenyfeer Martinez Buitrago, and Mariana Cal. "Arcos Dorados’ Quest for the Digitalization of Last-Mile Delivery in Colombia." Harvard Business School Case 723-395, November 2022.
- 21 Apr 2009
- First Look
First Look: April 21, 2009
rated. We hypothesize that ratings are particularly likely to spur responses from firms that receive poor ratings, and especially those that face lower-cost opportunities to improve or that anticipate greater benefits from doing so. We... View Details
Keywords: Martha Lagace
- 22 Jul 2008
- First Look
First Look: July 22, 2008
a non-manufacturing setting we move beyond the artifacts and gain insight into the principles that may lead to improved performance. Combining a detailed case study and empirical analysis we document the internal processes that the lean... View Details
Keywords: Martha Lagace
- 12 Apr 2004
- Research & Ideas
Waking Up a Sleeping Company
the performance standards, and replacing those managers who weren't prepared to measure up. This took several years and a number of managerial changes. Eventually, most people realized how important these cultural View Details
Keywords: by Bill George
- 05 Jul 2016
- First Look
July 5, 2016
quantitative and evidence-based evaluation of enterprise performance and to financial valuation. The approach is generalizable to any modern industry and integrates existing well-known frameworks. The materials are consistent with what is... View Details
Keywords: Sean Silverthorne
- 29 May 2012
- First Look
First Look: May 29
in companies and the implications. Finally, the chapter concludes with a sample of what B2B companies have done in their attempts to improve marketing-sales coordination, including suggestions for future research. Publisher's Link:... View Details
Keywords: Sean Silverthorne
- 01 Oct 2001
- What Do You Think?
Will Information Technology Really Turn Organizations Upside Down This Time?
command? Or for business? For years, W. Edwards Deming, the father of modern continuous quality improvement, had trouble convincing U.S. (as opposed to Japanese) auto manufacturers to implement the keys to improved quality. They include,... View Details
Keywords: by James Heskett
- 03 Sep 2020
- Op-Ed
Why American Health Care Needs Its Own SEC
health care system could similarly gather and publish relevant data on health care prices and outcomes. Then corporations could see which clinicians, hospitals, insurers, and others provide the best value. The good ones would thrive, and the bad ones would have to... View Details
- 03 Nov 2003
- What Do You Think?
Can Investors Have Too Much Accounting Transparency?
systems is estimated to double. If not offset by improved productivity and lower costs, it will result in a hit to the earnings of all publicly owned organizations. Investors will face challenges as a result of guidelines recently issued... View Details
Keywords: by James Heskett
- 12 Feb 2008
- First Look
First Look: February 12, 2007
the performance of mechanisms intended for human use. Download the paper: http://www.hbs.edu/research/pdf/08-064.pdf PublicationsBusiness Analysis and Valuation: Using Financial Statements. 4th ed. Authors:Paul M. Healy and Krishna G.... View Details
Keywords: Martha Lagace
- 05 Feb 2014
- Research & Ideas
Can Putin Score Olympic Gold?
merchandise sales, with sales so far topping only $30 million, compared to Vancouver's $51 million. Such lackluster performance spells trouble not only for the Games themselves, but also for all of the brands that hope to ride its bobsled... View Details
- 01 Dec 2021
- What Do You Think?
How Will the Metaverse Affect Productivity?
productive in it. On the other hand, phenomena that didn’t live up to expectations, at least for many years, were improvements in productivity, to the extent they can be measured. There are many explanations. We had to learn how to use... View Details
Keywords: by James Heskett
- 08 Jan 2014
- What Do You Think?
Do Productivity Increases Contribute to Social Inequality?
Summing Up Does Social Equality Improve Productivity? Inequality in our society is an important and growing issue. It prompted a debate among respondents to this month's column about the causes, specifically the role played by innovation... View Details
Keywords: by James Heskett
- 10 May 2011
- First Look
First Look: May 10
from the incorporation of non-directed donors in transplant chains rather than simple exchanges. It is controversial whether these chains should be performed simultaneously ("domino paired donation," DPD) or nonsimultaneously... View Details
Keywords: Sean Silverthorne
- 30 Oct 2005
- Research & Ideas
Tuning Jobs to Fit Your Company
in trying to improve the measured dimensions of performance and so has a narrow span of accountability. By contrast, a manager responsible for market share or business profit can make many trade-offs and... View Details
Keywords: by Robert Simons
- 16 Oct 2019
- Research & Ideas
Read Our Most Popular Stories of the Quarter
What stories were readers like you diving into this summer on HBS Working Knowledge? Your interests varied dramatically, everything from how researchers use machine learning technology to predict CEO performance to the power of rituals in... View Details
Keywords: by Sean Silverthorne
- 19 Jul 2010
- Research & Ideas
How Mercadona Fixes Retail’s ’Last 10 Yards’ Problem
customers by doing less." "I have been studying retail in-store logistics," says Ton, "looking at what goes wrong in those 'last 10 yards' of the supply chain—from the store's loading dock to the customer's hands—and how to View Details
- 14 Aug 2019
- Sharpening Your Skills
The Manager's Guide to Leveraging Disruption
booksellers have survived. How Disruptive Innovation Changes EducationChristensen advocates for innovation to spur much-needed improvements in public education. Using Fintech to Disrupt Eastern Bank from Within When Eastern Bank decided... View Details
Keywords: by Sean Silverthorne