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- All HBS Web
(2,223)
- People (4)
- News (268)
- Research (1,695)
- Events (9)
- Multimedia (7)
- Faculty Publications (885)
- 14 Jul 2003
- Research & Ideas
Understaffed and Overworked: What Now?
50 percent bottom-line improvement during the next year. To do this, Andrus knew she would need a focused and dedicated team. What she had was an overburdened one. In fact, a company survey showed that 60 percent of Andrus's 48 reports... View Details
Keywords: by Paul Michelman
- Web
Attract additional Black talent to all parts of the HBS community. - Advancing Racial Equity
better attract, develop, engage, and retain Black talent on our professional staff. To attract Black talent more effectively, we will conduct a systematic review of our recruitment and hiring processes to identify and implement View Details
- Web
Organizational Behavior Awards & Honors - Faculty & Research
Research for "Facts and Figuring: An Experimental Investigation of Network Structure and Performance in Information and Solution Spaces" ( Organization Science , 2015) with Jesse Shore and David Lazer. Ethan S. Bernstein : Winner of the... View Details
- 13 Nov 2019
- Research & Ideas
Don't Turn Your Marketing Function Over to AI Just Yet
how new products or services would perform at various prices or with different characteristics. The machine learning algorithms that might power such a device are, at least for now, incapable of producing such promising results. But what... View Details
Keywords: by Kristen Senz
- 08 Mar 2021
- Blog Post
International Women's Day Featured Stories
School became the first school to reintegrate students and I personally was the first student on the ground, working in a relief COVID-hospital. I am grateful for the opportunity to serve my community and challenge the status quo to View Details
- 04 Jun 2018
- What Do You Think?
Are There Conditions Under Which Directors Should Consider Hiring a CEO Fired Elsewhere for Inappropriate Behavior?
unlikely to respond to methods aimed at improving behavioral problems.” CLT commented: “The refusal of an applicant to honor a policy is (more than) reason enough to dismiss the applicant from further consideration. Why hire an applicant... View Details
Keywords: by James Heskett
- 08 Nov 2011
- First Look
First Look: Nov. 8
industry to measure to what extent waiting-time performance impacts different firms' market shares and price decisions. We report on a large-scale empirical industrial organization study in which the demand equations for fast-food... View Details
Keywords: Sean Silverthorne
- 14 Jul 2020
- Research & Ideas
Restarting Under Uncertainty: Managerial Experiences from Around the World
Co managed to serve clients profitably, transferring most of the additional costs and getting a bump for improved service-level agreements and number of orders managed similar to the one they usually get during peak times like Black... View Details
- 03 May 2010
- Research & Ideas
What Is the Future of MBA Education?
new book, Rethinking the MBA: Business Education at a Crossroads. Employing a wealth of interviews and quantitative data, their book takes the first comprehensive approach in decades to examine the evolving MBA marketplace and its threats as well as possibilities for... View Details
- 18 Jan 2018
- News
The Lessons of All-Day Breakfast
tend to have a really nice quality perception, it also helped improve our overall quality scores. So, it really was the trifecta in terms of overall performance. Morrell: So this pilot process begins in the San Diego market. Did you go on... View Details
- 04 Apr 2017
- First Look
First Look at New Research, April 4
political participation and interest while improving representation of all groups. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=52460 December 2016 Strategic Management Journal Through the Mud or in the Boardroom:... View Details
Keywords: Sean Silverthorne
- 27 Aug 2012
- Research & Ideas
Employee-Suggestion Programs That Work
literature—including Frankel's work—is that since not all problems identified by frontline staff are of equal importance, it is worth time and money to perform extensive prioritization. Suggestions that will produce the greatest View Details
Keywords: by Paul Guttry
- 12 Nov 2018
- Research & Ideas
'Always On' Isn't Always Best for Team Decision-Making
because they can copy the better solution. With intermittent interaction, the high performers also benefit. Seeing diverse approaches in their lower-performing peers’ solutions can spark ideas to improve... View Details
Keywords: by Roberta Holland
- April 1995
- Supplement
Japan 1995: Return to High Performance?
By: George C. Lodge and Marie Bell
Provides an update to Japan Confronts an Interdependent World. View Details
Lodge, George C., and Marie Bell. "Japan 1995: Return to High Performance?" Harvard Business School Supplement 795-125, April 1995.
- 02 Jul 2013
- First Look
First Look: July 2
and goad managers. This response assesses Caesars Entertainment's CodeGreen scorecard, advocates a more comprehensive environmental assessment to target subsequent improvement efforts, and describes how the company can leverage and scale... View Details
Keywords: Anna Secino
- 18 Nov 2016
- Sharpening Your Skills
Sharpening Your Skills: Making a Fast Start on a New Job
Experience Lacking experience, contract workers find it difficult to advance to a job with expanded responsibilities. But it can be done. Research into the the concept of "stretchwork." Reflecting on Work Improves Job View Details
Keywords: by Sean Silverthorne
- 09 Aug 2017
- Sharpening Your Skills
Productivity Tips You Probably Haven't Considered Before
may actually hinder the most important part of problem-solving: actually solving the problem. Reflecting on Work Improves Job Performance Taking time to reflect on work View Details
Keywords: by Sean Silverthorne
- May 2020
- Teaching Note
Baskits Inc.
By: Richard S. Ruback, Royce Yudkoff and Ahron Rosenfeld
Teaching Note for HBS Case No. 217-001. Robin Kovitz (MBA 2007) acquired Baskits, a Canadian gift basket company, in October of 2014. The business was highly seasonal with two-thirds of its sales occurring in November and December. Baskits dealt with its seasonality... View Details
- June 30, 2020
- Article
Scaling Up Behavioral Science Interventions in Online Education
By: Rene F. Kizilcec, Justin Reich, Michael Yeomans, Christoph Dann, Emma Brunskill, Glenn Lopez, Selen Turkay, Joseph J. Williams and Dustin Tingley
Online education is rapidly expanding in response to rising demand for higher and continuing education, but many online students struggle to achieve their educational goals. Several behavioral science interventions have shown promise in raising student persistence and... View Details
Keywords: Online Learning; Behavioral Interventions; Scale; Education; Online Technology; Performance Improvement
Kizilcec, Rene F., Justin Reich, Michael Yeomans, Christoph Dann, Emma Brunskill, Glenn Lopez, Selen Turkay, Joseph J. Williams, and Dustin Tingley. "Scaling Up Behavioral Science Interventions in Online Education." Proceedings of the National Academy of Sciences 117, no. 26 (June 30, 2020).
- November 1989 (Revised January 1990)
- Case
Paul Revere Insurance Co. (C): Competing For the Baldrige Award--The Malcolm Baldrige National Quality Award Exercise
The Malcolm Baldrige National Quality Award requires firms to submit applications that conform to a rigorous quality-assessment system. This case consists of several parts of a service company's 1988 Baldrige application together with material from the Malcolm Baldrige... View Details
Hart, Christopher. "Paul Revere Insurance Co. (C): Competing For the Baldrige Award--The Malcolm Baldrige National Quality Award Exercise." Harvard Business School Case 690-002, November 1989. (Revised January 1990.)