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Show Results For
- All HBS Web
(2,468)
- People (6)
- News (540)
- Research (1,644)
- Events (19)
- Multimedia (1)
- Faculty Publications (650)
- 04 Jun 2008
- News
Whistle While You Work
As part of its 100th anniversary (www.hbs.edu/centennial) party for faculty, staff, and students in April, HBS brought in Benjamin Zander (www.benjaminzander.com), a world-renowned conductor and teacher who heads the Boston Philharmonic and New England Conservatory... View Details
- 01 Dec 2008
- News
Innovation as P&G’s Key
make in a routine and disciplined way,” Lafley says. The “disciplined way” is the major revelation of the book. For Lafley and Charan, innovation is an operational imperative driving sustainable organic growth, not something left to... View Details
- 27 Oct 2020
- News
HBS Votes
important or patriotic act than voting,” said Palandjian, Chairman and CEO of Intercontinental Real Estate Corporation, in a press release announcing the initiative. “I’ve always been troubled by routine low turnout in U.S. elections and wanted to find a way to have a... View Details
- 01 Jun 2000
- News
Priceline's Jay Walker: The Future is Wow
Walker, who was invited by the student-led High Tech and New Media Club to speak at the School in March, equated the changes brought about by the Internet with the transformational effect the automobile, the telephone, and television have... View Details
- 25 Apr 2014
- News
An investment in meaningful results
Ending poverty in New York City is a monumental goal, but as president and chief operating officer of a modern-day nonprofit that bears the legendary moniker Robin Hood, Deborah Winshel (MBA 1985) uses her business acumen to View Details
- December 2009 (Revised May 2012)
- Case
Koo Foundation Sun Yat-Sen Cancer Center: Breast Cancer Care in Taiwan
By: Michael E. Porter, Jennifer F Baron and C. Jason Wang
Taiwan's Koo Foundation Sun Yat-Sen Cancer Center has developed an integrated, team-based care delivery model for breast cancer care that is being expanded to other cancer types in 2009. A decade earlier, President and CEO Dr. Andrew Huang and the Center had worked... View Details
Keywords: Health Care and Treatment; Medical Specialties; Service Delivery; Outcome or Result; Performance Effectiveness; Quality; Integration; Health Industry; Insurance Industry; Taiwan
Porter, Michael E., Jennifer F Baron, and C. Jason Wang. "Koo Foundation Sun Yat-Sen Cancer Center: Breast Cancer Care in Taiwan." Harvard Business School Case 710-425, December 2009. (Revised May 2012.)
- 06 Jun 2005
- Research & Ideas
Microsoft vs. Open Source: Who Will Win?
We also show that it is not all bad news to Microsoft. We analyze the effect of having forward-looking buyers and the presence of piracy, and conclude that both benefit Microsoft. We question the View Details
- Web
Strategy in Emerging Economies - Institute For Strategy And Competitiveness
in Emerging Economies Strategy is important for companies operating in developing and emerging economies. These businesses face distinct challenges and need to adopt a new approach if they want to be successful and stay relevant in... View Details
- 01 Dec 2018
- News
Alumni and Faculty Books for December 2018
of diversification (vertical, horizontal, and tangential) available for growth and explains how they might be identified, evaluated, and effectively pursued. He also addresses the opportunities and risks of each category. Choosing the... View Details
- 11 Jan 2000
- Research & Ideas
Calling All Managers: How to Build a Better Call Center
call centers, with their attendant voice response units (VRUs—also known as automated voice response systems), need not be so inefficient. When a company manages its call center well, effectively linking a triad of service, information... View Details
- 03 Apr 2006
- Research & Ideas
The Competitive Advantage of Global Finance
face as they operate in the complicated world of international finance. Desai notes that there is tremendous heterogeneity in firm responses to the opportunities and obstacles created by worldwide operations. In this e-mail interview,... View Details
- 31 Jul 2007
- First Look
First Look: July 31, 2007
designs. At higher frequency, managers use designs to search for high-performing operational choices. The two searches are coupled: organizational design molds the choice among operational alternatives, and... View Details
Keywords: Martha Lagace
- 08 Mar 2017
- News
Safe, Secure, and Prosperous
Border Force, which is the operational arm of the department. We deliver intelligence that enables our operations to be more effective to identify threats further upstream... View Details
- September 2018
- Article
Discretionary Task Ordering: Queue Management in Radiological Services
By: Maria Ibanez, Jonathan R. Clark, Robert S. Huckman and Bradley R. Staats
Work-scheduling research typically prescribes task sequences implemented by managers. Yet employees often have discretion to deviate from their prescribed sequence. Using data from 2.4 million radiological diagnoses, we find that doctors prioritize similar tasks... View Details
Keywords: Discretion; Scheduling; Queue; Healthcare; Learning; Experience; Decentralization; Operations; Service Operations; Service Delivery; Performance; Performance Effectiveness; Performance Efficiency; Performance Improvement; Performance Productivity; Decisions; Time Management; Cost vs Benefits; Health Industry
Ibanez, Maria, Jonathan R. Clark, Robert S. Huckman, and Bradley R. Staats. "Discretionary Task Ordering: Queue Management in Radiological Services." Management Science 64, no. 9 (September 2018): 4389–4407. (Working paper available here. Winner of the 2017 Best Paper Competition of the POMS College of Healthcare Operations Management. Featured in Forbes, Quartz, and Inc.)
- 04 Sep 2019
- News
Clicks and Mortar
selfies, where you can take a picture of yourself in Glossier pink and share that on social media. They might serve a small number people during a pop-up experience, but if those people send that message out on social media, the effect is... View Details
- May 2011
- Article
Think Customers Hate Waiting? Not So Fast...
By: Ryan W. Buell and Michael I. Norton
Managers typically look for ways to reduce wait time to increase customer satisfaction. New research suggests there's a better approach: showing customers a representation of the effort, whether literal or not, being expended on their behalf while they wait. (The... View Details
Keywords: Customer Relationship Management; Service Delivery; Consumer Behavior; Performance Effectiveness; Customer Satisfaction
Buell, Ryan W., and Michael I. Norton. "Think Customers Hate Waiting? Not So Fast..." Harvard Business Review 89, no. 5 (May 2011).
- 25 May 2020
- Research & Ideas
Has Occupational Licensing Outlived Its Usefulness?
or she will pay. The study, Consumer Protection In An Online World: An Analysis Of Occupational Licensing, is the first to look together at what consumers care about and the effects on demand and metrics of customer satisfaction. It is... View Details
- 01 Mar 2018
- News
Case Study: On the Record
“completely revolutionized our business in terms of operations and streamlining,” Cleary says. With a relatively small $20 million in robo-advised accounts, “the effect on the revenue side was minimal, but... View Details
Keywords: April White
- 29 May 2020
- Op-Ed
How Leaders Are Fighting Food Insecurity on Three Continents
COVID-19 is creating unprecedented strains on food security worldwide. The United Nations' World Food Programme warns that the pandemic could almost double the number of people facing food crises in low- and middle-income populations to 265 million by the end of 2020.... View Details
- 01 Dec 2017
- News
2017 in Manufacturing: The Supply Chain Goes High Tech
The globalization of manufacturing and the increased dependence on digital technology is transforming the sector and changing its competitive advantage profile. This is a long-term trend, but we are seeing its effects more clearly with... View Details