Publications

February 2008
Teaching Note

Anne Mulcahy: Leading Xerox through the Perfect Storm (TN) (A) and (B)

By: Bill George

Teaching Note for 405050 and 405065. View Details

Keywords: Financial Liquidity; Crisis Management; Profit; Leadership Development; Personal Development and Career; Motivation and Incentives; Knowledge Acquisition; Service Industry; Computer Industry

01 Aug 2018
What Do You Think?

Are Free Trade and Free Markets Quaint Ideas From the Past?

improved job training and relocation incentives for workers, he sees a future of continued market expansion, business profitability, greater social equality, and the increased... View Details

Keywords: by James Heskett

Web

Credential of Digital Innovation and Strategy | HBS Online

existing product, service, model, or strategy into components and manipulate them to break cognitive fixedness and generate ideas Identify prompts to improve users’ ability and... View Details

April 2015
Article

Incentivizing Calculated Risk-Taking: Evidence from an Experiment with Commercial Bank Loan Officers

By: Shawn Cole, Martin Kanz and Leora Klapper

This paper uses a series of experiments with commercial bank loan officers to test the effect of performance incentives on risk assessment and lending decisions. We first show that while high-powered incentives lead to greater screening effort and more profitable... View Details

Keywords: Banking; Management Processes; Credit Products; Experimental Economics; Risk Management; Motivation and Incentives; Management Practices and Processes; Financing and Loans; Banking Industry

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10 Sep 2018
Research & Ideas

Celebrating 'The Men and Women of the Corporation' 40 Years Later

were not women themselves—it was in the nature of hierarchies in companies and society. Ely: What you're saying is that the discourse on gender partly motivated you to write the book View Details

Keywords: by Robin J. Ely

15 Aug 2024
Blog Post

Learning from Mistakes and Leveraging Personal Experiences: Tiffany Kent (MBA 2001)

explore what professional changes might help me rediscover the sense of passion and achievement I used to enjoy. I read Carol Dweck’s book Growth Mindset, which had a great impact on my thinking and inspired... View Details

Keywords: All Industries

13 Aug 2024
Op-Ed

Can AI Save Physicians from Burnout?

procedure performed or patient seen, without explicit rewards for the quality of the services rendered. This model translates internally into an incentive system that prioritizes patient volume over patient value. That is, physicians are... View Details

Keywords: by Susanna Gallani, Lidia Moura, and Katie Sonnefeldt; Health

20 Feb 2013
Research & Ideas

Big Deal: Reflections on the Megamerger of American and US Airways

powerful economic incentive to lend to companies in Chapter 11. (Although American did not need such debtor-in-possession financing, United and Delta together raised almost $3.5 billion in DIP financing in... View Details

Keywords: Re: Rosabeth M. Kanter & Stuart C. Gilson; Air Transportation

13 Mar 2025
Blog Post

Launching leaders: HBS's new initiative fuels first-generation and low-income student success

James Bedford (MBA 2025) smiles as he recalls growing up on a boat off the southwest coast of England. "It was just me and my dad in the most beautiful spot in the world," he says. Looking back now, he recognizes it was poverty—but at the... View Details

May 2003
Background Note

How to Induce Retailers to Reduce Stockouts?

By: V.G. Narayanan

Describes how the lack of incentive alignment between retailers and their vendors can lead to stockouts. Also describes various means to reduce incentive misalignment and hence stockouts. View Details

Keywords: Motivation and Incentives; Supply Chain Management; Order Taking and Fulfillment; Distribution; Alignment; Business Strategy; Consumer Products Industry; Industrial Products Industry; Retail Industry

February 2019 (Revised May 2021)
Case

Electric Car Wars, 2018

By: John R. Wells and Benjamin Weinstock

Electric cars had long been championed by environmentalists as a superior solution to the internal combustion engine (ICE), but, despite large government incentives and strong pioneering efforts by a few automakers over the years, electric and hybrid cars and light... View Details

14 Feb 2018
News

A ‘Hopeaholic’ Promotes Diversity, Inclusion, and Equality in the Workplace

motivated to search for novel information and anticipate alternative perspectives, leading to better decision making, problem solving and innovation. Time View Details

10 Nov 2014
HBS Case

How Restaurants in Lima and Copenhagen Became Best in the World

about food, business, and artistic vision. HBSWK: Both cases are about chefs that are pioneers in a certain kind of cuisine, faced with the issue of how to expand while remaining true to their culinary roots. How do you see them meeting... View Details

Keywords: by Michael Blanding; Food & Beverage

November 2012
Article

Does Management Really Work?

By: Nicholas Bloom, Raffaella Sadun and John Van Reenen

HBR's 90th anniversary is a sensible time to revisit a basic question: Are organizations more likely to succeed if they adopt good management practices? The answer may seem obvious to most HBR readers, but these three economists cast their net much wider than that. In... View Details

Keywords: Best Practices; Consulting Firms; Corporations; Cost Control; Employee Training; Executive Ability (Management); Executives—training Of; Hospitals—administration; Industrial Management—research; Productivity Incentives; School Management Teams; Work Environment; Management; Research

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08 Nov 2021
Blog Post

4 Ways the MS/MBA is Preparing Me for a Career in Health Care and the Life Sciences

Tell us about your life before HBS. I grew up in Antwerp, Belgium as part of the Jewish community. Having four grandparents who are Holocaust survivors, I felt it was important to experience life in Israel, and so, after taking a gap... View Details

May 1992 (Revised June 1993)
Case

Jan Carlzon: CEO at SAS (A)

By: Christopher A. Bartlett

Describes Jan Carlzon's actions on assuming the CEO's responsibility at SAS in a time of financial and organizational difficulty. After tracing Carlzon's development as a manager, it focuses on the way in which he developed, then communicated a clear and motivating... View Details

Keywords: Communication; Financial Crisis; Employee Relationship Management; Knowledge; Leadership Development; Crisis Management; Motivation and Incentives; Business Strategy; Aerospace Industry