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  • 31 Oct 2023
  • Research & Ideas

Beyond the 'Business Case' in DEI: 6 Steps Toward Meaningful Change

Williams. 6. Move from transactional to transformational messaging. The most critical part of this process is rethinking your motivations and messaging, Williams says. Move away from justifying diversity... View Details
Keywords: by Katherine Hutt Scott and Barbara DeLollis
  • 23 Jun 2003
  • Research & Ideas

Psychology, Pathology, and the CEO

internally. Program developers felt they were at the mercy of broadcast commissioners and that they were being treated unfairly, having to endure a long bureaucratic process that ended in their show... View Details
Keywords: by Rosabeth Moss Kanter
  • November–December 2023
  • Article

Network Centralization and Collective Adaptability to a Shifting Environment

By: Ethan S. Bernstein, Jesse C. Shore and Alice J. Jang
We study the connection between communication network structure and an organization’s collective adaptability to a shifting environment. Research has shown that network centralization—the degree to which communication flows disproportionately through one or more... View Details
Keywords: Network Centralization; Collective Intelligence; Organizational Change and Adaptation; Organizational Structure; Communication; Decision Making; Networks; Adaptation
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  • August 2017
  • Case

Turkish Economy Bank and Fortis Bank: Managing a Complex Merger

By: Stuart C. Gilson, Esel Çekin and Sarah L. Abbott
Following the announcement of the merger of the Turkish Economic Bank (TEB) and Fortis Bank AS, Varol Civil, TEB's CEO, is faced with the task of executing the merger of these two entities. First, all parties must agree to the economic terms of this merger; a process... View Details
Keywords: M＆A; Turkey; Banking; Restructuring; Financial Institutions; Change Management; Mergers and Acquisitions; Banking Industry; Turkey
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  • 13 Oct 2017
  • Working Paper Summaries

Shopping for Confirmation: How Disconfirming Feedback Shapes Social Networks

Keywords: by Paul Green, Jr., Francesca Gino, and Bradley Staats
  • March 2024 (Revised March 2025)
  • Background Note

Physical Climate Risk

By: Michael W. Toffel, Spencer Glendon and Alison Smart
This note describes how managers can identify their company’s physical climate risks, which can heighten the risk of business disruption, change the costs of operations and supply chains, and affect the demand for their goods and services. The note also provides a... View Details
Keywords: Resilience; Maps; Climate Risk; Climate Impact; Modeling And Analysis; Climate Change; Risk Management; Demand and Consumers; Supply Chain; Organizational Change and Adaptation; Disruption
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  • 2020
  • Working Paper

To Infinity and Beyond: Scaling Economic Theories via Logical Compactness

By: Yannai A. Gonczarowski, Scott Duke Kominers and Ran I. Shorrer
Many economic-theoretic models incorporate finiteness assumptions that, while introduced for simplicity, play a real role in the analysis. Such assumptions introduce a conceptual problem, as results that rely on finiteness are often implicitly nonrobust; for example,... View Details
Keywords: Markets; Analysis; Game Theory
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  • Article

They Are Us? The Mediating Effects of Compatibility-based Trust on the Relationship Between Discrimination and Overall Trust

By: Mariska Kappmeier, Bushra Guenoun and Remaya Campbell
The tragic Christchurch massacre brought the dangers of social ‘othering’ to the forefront of public attention. While the extreme nature of the attack shocked majority and minority groups alike, overt and latent discrimination are common experiences for many minorities... View Details
Keywords: Intergroup Conflict; Discrimination; Trust; Prejudice and Bias; Perception; New Zealand
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  • 01 Dec 2014
  • News

Nimble, Quick, and Adaptable

Entrepreneurs-in-Residence; fellowship programs; and a need-based loan reduction program for graduating students pursuing an entrepreneurial venture. The Harvard i-lab likewise offers skill-building workshops on everything from legal... View Details
Keywords: Julia Hanna
  • 16 Nov 1999
  • Lessons from the Classroom

Leading Change and Organizational Renewal

organization in an ongoing process of change and revitalization is necessarily complex. Pitfalls lie waiting where least expected. To avoid the cyclical trap of success-failure-rebirth, firms need to develop... View Details
Keywords: by Staff
  • 01 Sep 2014
  • News

Afghanistan’s Hope and Light

Houdt) Thirty or forty angry Afghan police officers crowded into Karim Khoja’s office. Someone had stolen their pay, and the prime suspect was the CEO of Roshan, the company offering the new mobile payment system that was used to View Details
Keywords: Julia Hanna
  • 2007
  • Article

Convictions, Conventions and the Operational Risk Maze—The Cases of Three Financial Services Institutions

By: Anette Mikes
Making sense of operational risk practices in the financial services sector is a challenge. There is a temptation to explain the wide variety of approaches as a characteristic of the early stage of development in which the genre resides.
Based on the evidence of... View Details
Keywords: Management Practices and Processes; Risk Management; Governing Rules, Regulations, and Reforms; Conflict and Resolution; Organizations; Financial Services Industry
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  • 12 Dec 2023
  • Blog Post

Bridging Science and Business: My Summer Internship at Eli Lilly

Earlier this year, I had the incredible opportunity to further cultivate my intersecting interests during a transformative internship at Eli Lilly. It wasn't just a summer of tasks and projects—it was an experience that tied together my... View Details
  • Web

Information Technology - Institute For Strategy And Competitiveness

Create standardized templates for medical conditions to improve usability and highlight the information most pertinent to management of a specific condition. Collect structured data , rather than free text, in patient records. Allow easy... View Details
  • August 1988 (Revised September 1988)
  • Case

Productivity and Performance Systems: A Comparative Analysis of Northern Telecom and United Parcel Service

Explores the issue of measuring and improving service quality and productivity by examining the radically different approaches of Northern Telecom and United Parcel Service. View Details
Keywords: Management Practices and Processes; Performance Productivity; Performance Improvement; Performance Evaluation; Service Industry; United States
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  • 02 Apr 2013
  • Working Paper Summaries

Monitoring and the Portability of Soft Information

Keywords: by Dennis Campbell & Maria Loumioti; Banking
  • 15 Nov 2010
  • Lessons from the Classroom

Connecting Goals and Go-To-Market Initiatives

be, an important component of competitive advantage for these firms. Q: How can companies translate this into sales strategies, tasks, and processes understood by their sales teams View Details
Keywords: by Sean Silverthorne; Retail
  • 19 Jun 2019
  • News

Connecting Patients and Providers

the average American hospital loses $80 million a year in neglected patient referrals and other processing inefficiencies. The solution, Jarzabek says, is Trustedoctor’s “E-Link”, a secure online platform... View Details
Keywords: April White
  • Research Summary

Of Measurement and Mission: Accounting for Performance in Non-Governmental Organizations

By: Debora L. Spar
As members of civil society NGOs would seem to have a built-in proclivity towards representation: towards working on behalf of some group of people, or toward some specific goal. Yet in practice such moments of accountability are rare. Unlike other social agents,... View Details
  • 1 Jun 1991
  • Conference Presentation

Information Technology and Fast-Cycle Management

By: L. M. Applegate
Keywords: Information Technology; Management Practices and Processes
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