Information Services - Publications - Faculty & Research

20 May 2008
First Look

First Look: May 20, 2008

Case 608-016 Cambrian House builds Internet-based products and services by relying entirely on its user community for all aspects of its innovation and new product development process. Users suggest ideas for new products and View Details

Keywords: Martha Lagace

05 Jul 2022
What Do You Think?

Have We Seen the Peak of Just-in-Time Inventory Management?

Business School curriculum among those interested in studying business in 1908. I should know. I was invited to join the HBS faculty not to teach marketing, service management, or general management, among my later teaching assignments,... View Details

Keywords: by James Heskett; Manufacturing; Shipping; Transportation

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4.1 Student Travel - MBA

Policy for information on the Harvard-wide policy on student travel. The Harvard Global Support Services Office is a helpful resource for students planning Harvard-related travel. Students should refer to... View Details

25 Jun 2018
Research & Ideas

In America, Immigrants Really Do Get the Job Done

principally relies on employers to select skilled immigrants through programs like the H-1B visa. “There are many pros and cons for each route, with the employer-based approach allowing firms to find candidates they really want and also screen on softer View Details

Keywords: by Michael Blanding; Service; Service; Service

Article

Network Effects Aren't Enough

By: Andrei Hagiu and Simon Rothman

In many ways, online marketplaces are the perfect business model. Since they facilitate transactions between independent suppliers and customers rather than take possession of and responsibility for the products or services in question, they have inherently low cost... View Details

Keywords: Digital Platforms; Competition; Internet and the Web; Network Effects; Market Participation

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Adding a Social Dimension to Strategy - Institute For Strategy And Competitiveness

business strategy—and identified a set of customers who were willing to pay a premium for healthy, environmentally friendly food. Shared Value and Company Strategy: Whole Foods Markets Natural, fresh, organic, and freshly prepared foods and health items with excellent... View Details

Benson P. Shapiro

Benson P. Shapiro is a well-known authority on marketing strategy and sales management with particular interests in pricing, product line planning, and marketing organization. He is also the Malcolm P. McNair Professor of Marketing Emeritus at the Harvard Business... View Details

29 Oct 2012
Research & Ideas

Are You Paying a Tip--or a Bribe?

about and weighs the past and future. In some places, tips are provided not so much to reward good service but to encourage good service in the future—a perception that brings the tip closer to the purpose... View Details

Keywords: by Dina Gerdeman

March 2023
Teaching Note

VideaHealth: Building the AI Factory

By: Karim R. Lakhani

Teaching Note for HBS Case No. 621-021. The case “VideaHealth: Building the AI Factory” examines the creation of dental startup VideaHealth (Videa) and the development of its artificial intelligence (AI)-led business strategy through the eyes of founder and CEO Florian... View Details

Keywords: AI and Machine Learning; Applications and Software; Business Model; Marketing Strategy; Product Development; Health Industry; Technology Industry

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Women at HBS - Alumni

HBS alumni with tools to enhance their professional skills. Baker for Business – This three-tiered service (self-service; assisted search; and fee-based research services) combines the talent and expertise of Baker Library researchers... View Details

01 Sep 2009
First Look

First Look: September 1

Download the paper: http://content.nejm.org/cgi/content/full/361/7/649 Cases & Course MaterialsAlacra, Inc. Harvard Business School Case 810-012 In 2009, the CEO of Alacra, a venture-backed information View Details

Keywords: Martha Lagace

01 Sep 2023
News

Made in Italy

boundaries of the classroom. The idea stretches back to 2006, when, in the aftermath of Hurricane Katrina, a group of MBA students organized a service trip to New Orleans to study—and assist—businesses working to rebuild the city. Since... View Details

Keywords: April White

Joseph L. Bower

JOSEPH L. BOWER, Donald K. David Professor Emeritus, has been a leader in general management at Harvard Business School for 51 years. He also served on the faculty of the Harvard Kennedy School during its first decade. He has served in many administrative roles... View Details

Keywords: financial services; financial services; financial services; financial services; financial services; financial services; financial services; financial services; financial services; financial services

18 Oct 2022
Research & Ideas

When Bias Creeps into AI, Managers Can Stop It by Asking the Right Questions

algorithm generates fair outcomes. As the algorithm sorts through information to optimize its objective, BEAT detects and eliminates bias at key points in the training process. For instance, BEAT could help a car View Details

Keywords: by Rachel Layne

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A Pathway to Public Service: Brandon Moore (MBA/MPP 2025) - MBA

in public service and why he decided on the joint degree program with Harvard Business School and Harvard Kennedy School. The MBA/MPP and MBA/MPA-ID are three-year programs that combine the core curricula of the HBS MBA and HKS degrees... View Details

12 Dec 2005
Research & Ideas

Using the Law to Strategic Advantage

counselor at law, not a hired gun. Third, the organization must encourage the free flow of legal and business information to and from managers and lawyers so the lawyers understand the context in which a decision is being made and the... View Details

Keywords: by Sean Silverthorne; Legal Services

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Publications - Institute For Strategy And Competitiveness

care for specific events.... June 2021 The CMS New Rule on Ambulatory Surgical Centers Earns Only Partial Credit by Junaid Nabi and Robert S. Kaplan The Centers of Medicare and Medicaid Services (CMS) recently announced that it will be... View Details

09 Jan 2006
Research & Ideas

When Benchmarks Don’t Work

of benchmarking when used to assess the performance of human resources, information technology, finance, and other internal support or shared services groups. In our forthcoming book, Alignment, David Norton... View Details

Keywords: by Robert S. Kaplan; Service

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Planned Giving - Alumni

practice. Let's Work Together Anne McClintock Senior Director of Development, Planned Giving 877-448-3864 (toll free) pg@hbs.edu Request More Information Request More Information FAQ What is planned giving?... View Details

14 Dec 2007
Op-Ed

When Your Product Becomes a Commodity

availability, delivery, shipment quantities, payment terms, and all the other services that accompany the core product. Marketers must use their imagination. As the saying goes: "There are no mature products, only mature... View Details

Keywords: by John Quelch

Publications