Publications

Web

Measure Outcomes & Cost for Every Patient - Institute For Strategy And Competitiveness

since when costs are reduced one must be sure that outcomes are not made worse. Outcomes are also essential parts of value based payment plans like bundled payment. In regional and national expansion of delivery organizations, they are important in determining how to... View Details

16 Oct 2023
HBS Case

Advancing Black Talent: From the Flight Ramp to 'Family-Sustaining' Careers at Delta

carrier in 1929. The company changed its name and moved to Atlanta in 1941, just in time to get lucrative World War II contracts that fueled its first expansion. Hartsfield-Jackson Airport, where Delta is headquartered, has been the... View Details

Keywords: by Lane Lambert; Air Transportation

November 1995 (Revised January 1998)
Case

Transformation of Pratt & Whitney North Haven (B)

By: H. Kent Bowen, Linda A. Hill, Andrew P. Burtis, Sylvie Ryckebusch and John Schiavone

As part of the restructuring effort underway at the Pratt & Whitney North Haven plant, Ed Northern and a group of Japanese consultants are transforming the manufacturing process from a batch process to a single-piece flow, and are organizing the machines and workers in... View Details

Keywords: Restructuring; Business Processes; Production; Machinery and Machining; Human Resources; Product; Connecticut

Article

Economic Impacts of Immigration: A Survey

By: Sari Pekkala Kerr and William R. Kerr

This paper surveys recent empirical studies on the economic impacts of immigration. The survey first examines the magnitude of immigration as an economic phenomenon in various host countries. The second part deals with the assimilation of immigrant workers into... View Details

Keywords: Surveys; Corporate Social Responsibility and Impact; Immigration; Economic Systems; Human Capital; Economic Slowdown and Stagnation; Fluctuation; Situation or Environment; Labor and Management Relations; United States; Europe

Read Now

Web

HBS - The year in Review

the Harvard Business Analytics Program’s 400 participants who had attended virtual immersions in 2020 and 2021. Celebrating 100 Years of the Case Method The 2021-22 academic year marked the centennial of the introduction of the case method at Harvard Business School.... View Details

26 Mar 2019
First Look

New Research and Ideas, March 26, 2019

March 2019 Organizational Behavior and Human Decision Processes Thin Slices of Workgroups By: Satterstrom, Patricia, Jeffrey T. Polzer, Lisa Kwan, Oliver P. Hauser, Wannawiruch Wiruchnipawan, and Marina Burke Abstract—In this paper, we... View Details

Keywords: Dina Gerdeman

08 Aug 2022
HBS Case

Building an 'ARMY' of Fans: Marketing Lessons from K-Pop Sensation BTS

immediately take off. Its first two albums flopped; its third album was a moderate success. Lead singer RM reminisced about BTS’ rough start in an interview with the Korea Herald: “At the time we debuted, I still remember how people... View Details

Keywords: by Shalene Gupta; Media & Broadcasting; Music

01 Dec 2023
News

Wide Horizon

There were three critical events that led John Rodakis (MBA 1997) to form the nonprofit N of One in 2014 and ultimately dedicate his life to surfacing breakthrough autism research. The first occurred on Thanksgiving of 2012. He had driven... View Details

Keywords: Dan Morrell; Photos by Sarah Wilson

Forthcoming
Article

How Important Is Editorial Gatekeeping? Evidence from Top Biomedical Journals

By: Joshua L. Krieger, Kyle R. Myers and Ariel D. Stern

We examine editors' influence on the scientific content of academic journals by unpacking the role of three major forces: journals' missions, aggregate supply of and demand for specific topics, and scientific homophily via editorial gatekeeping. In a sample of top... View Details

Keywords: Editors; Biomedical Research; Editorial Gatekeeping; Scientific Homophily; Intellectual Capital; Mission and Purpose; Journals and Magazines; Intellectual Property; Innovation and Invention; Human Capital; Higher Education; Publishing Industry

June 2003 (Revised April 2004)
Case

Mercy Corps: Global Social Entrepreneurship (A)

By: Christopher A. Bartlett and Daniel F. Curran

Neal Keny-Guyer, CEO of Mercy Corps International, built his organization by following the advice of Theodore Roosevelt: "Be smart enough to hire good people and have sense enough to get out of their way." For eight years, Keny-Guyer helped Mercy Corps grow in size and... View Details

Keywords: Corporate Entrepreneurship; Globalization; Government and Politics; Selection and Staffing; Leadership; Organizational Structure; Opportunities; Afghanistan; Iraq

15 Aug 2023
HBS Case

(Virtual) Reality Check: How Long Before We Live in the 'Metaverse'?

But it must first overcome key technological and developmental challenges. One of the most critical questions yet to be answered: Will it be an open and interoperable virtual world, similar to today’s internet, or will it be a closed 3D... View Details

Keywords: by Jay Fitzgerald; Technology; Computer; Information Technology

Research Summary

Reforming Social Science

By: Max H. Bazerman

Social science research affects all of us. When researchers learned organ donation rates are higher in countries where human organs are automatically available for donation unless you specifically “opt-out” of the system, as opposed to countries like the U.S., where... View Details

13 Mar 2023
Op-Ed

How Leaders Should Leave

And don’t expect the boss to respond with a competing offer overnight; she’ll need some time to check with human resources and more senior executives. Prepare your departure announcement. Assuming your employer was unable to resolve your... View Details

Keywords: by John Quelch

01 May 2013
What Do You Think?

Why Isn’t ‘Servant Leadership’ More Prevalent?

Servant leadership is experienced so rarely because of trends in the leadership environment, the scarcity of human qualities required, demands that the practice places on the practitioner, and the very nature of the practice itself. As... View Details

Keywords: by Jim Heskett

March 2023 (Revised May 2023)
Case

OneTen at Delta Air Lines: Catalyzing Family-Sustaining Careers for Black Talent (A)

By: Linda A. Hill and Lydia Begag

It was December 10, 2020, and Ed Bastian, the Chief Executive Officer (CEO) of Delta Air Lines (Delta), had just finished a meeting with Joanne Smith, Executive Vice President and Chief People Officer, and Keyra Lynn Johnson, the Chief Diversity and Inclusion Officer.... View Details

Keywords: Recruitment; Training; Race; Equality and Inequality; Corporate Social Responsibility and Impact; Job Design and Levels; Air Transportation Industry; United States

22 Oct 2014
HBS Seminar

Koleman Strumpf, University of Kansas School of Business

June 2020
Case

MOD Pizza: A Winning Recipe? (Abridged)

By: Boris Groysberg, John D. Vaughan and Matthew Preble

This is an abridged version of “MOD Pizza: A Winning Recipe?” HBS Case No. 416-004. Scott and Ally Svenson, the founders of MOD Pizza, had to make a number of decisions in planning how to scale their small company. They wanted to grow MOD from 45 stores as of May 2015... View Details

Keywords: Entrepreneurship; Employees; Employee Relationship Management; Selection and Staffing; Leadership; Growth and Development Strategy; Marketing; Service Delivery; Organizational Culture; Corporate Social Responsibility and Impact; Mission and Purpose; Service Industry; Food and Beverage Industry; United States