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  • June 1999
  • Supplement

Conversation with Donna Dubinsky, A (Video)

Donna Dubinsky, president and CEO of Handspring, Inc. and former president of Palm Computing, speaks about her career. Topics include: early mentors, strategies for building and maintaining business and personal relationships, developing her personal style and... View Details
Keywords: Personal Development and Career
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  • October 1991 (Revised December 1993)
  • Case

Ben & Jerry's Homemade Ice Cream, Inc.: Keeping the Mission(s) Alive

Ben & Jerry's is an anti-establishment, values-driven company that has become a successful venture. The dominant founder, Ben Cohen, is not an effective manager, but he brings creative marketing and product skills that have been important to the company's success. He... View Details
Keywords: Mission and Purpose; Organizational Culture; Entrepreneurship; Compensation and Benefits; Manufacturing Industry; Food and Beverage Industry
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  • 06 Jun 2016
  • Research & Ideas

Skills and Behaviors that Make Entrepreneurs Successful

that increase confidence in a person’s entrepreneurial abilities. Like the conviction of Marla Malcolm Beck and husband Barry Beck that high-end beauty retail stores and spas, tightly coupled with online stores, was the business model of... View Details
Keywords: by HBS Working Knowledge
  • 15 Jul 2013
  • Research & Ideas

Five Imperatives for Improving Health Care

Innovation in health care treatment seems to far outpace innovation in health care business management. Just ask President Obama—two weeks ago he delayed enactment of a key provision of the new health care law for fear its requirements... View Details
Keywords: by Carmen Nobel; Health
  • August 1981
  • Background Note

Types of Processes

By: David A. Garvin
Provides a general introduction to the major types of production processes, their differences, and the implications that those differences have for management. View Details
Keywords: Management; Production; Business Processes
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  • November 2022
  • Case

The Battle Among Channels for Marketing Pharmaceuticals: UpScript, Pharmacy Benefit Managers, and Direct-to-Consumer Sales

By: Regina E. Herzlinger and Tiffany Farrell
Can an online, direct-to-consumer pharmacy both improve the quality and speed of care for patients who need branded drugs and stabilize profits for pharmaceutical manufacturers? UpScript, after years spent achieving legal and regulatory compliance and simultaneous... View Details
Keywords: DTC; Internet and the Web; Marketing Channels; Customer Value and Value Chain; Governing Rules, Regulations, and Reforms; Competitive Strategy; Service Delivery; Growth and Development Strategy; Pharmaceutical Industry; Health Industry; Retail Industry
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  • 09 Jul 2007
  • Research & Ideas

Five Steps to Better Family Negotiations

topic they are discussing. In addition to these factors that apply to all family relationships, family members who are in business together have a lot at stake and feel pressured to consider what's good not only for the family but also... View Details
Keywords: by John A. Davis and Deepak Malhotra

    Roy D. Shapiro

    Roy D. Shapiro is the Philip Caldwell Professor of Business Administration at the Harvard University Graduate School of Business Administration.  He is currently the faculty co-chair of the School's Technology and Operations Management Unit... View Details

    • 01 Nov 1999
    • Research & Ideas

    John H. Patterson and the Sales Strategy of the National Cash Register Company, 1884 to 1922

    rules of salesmanship at N.C.R. was the ability to demonstrate "sympathy [toward] ... the business and interests of the P.P. [or "Probable Purchaser"] and sincerity in presenting [the] machines to the P.P " These were... View Details
    Keywords: by Walter A. Friedman
    • October 2019
    • Supplement

    Impax Laboratories: Executing Accretive Acquisitions (B)

    By: Benjamin C. Esty and Daniel Fisher
    Explores events after Impax announced the acquisition of a portfolio of generic pharmaceutical products from Teva in June 2016. View Details
    Keywords: Financial Reporting; Financial Statements; Mergers and Acquisitions; Capital Structure; Financial Strategy; Competition; Competitive Advantage; Corporate Strategy; Pharmaceutical Industry; United States
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    • 30 Jan 2019
    • What Do You Think?

    Who Will Measure up to These Two Remarkable Leaders?

    Summing Up: Which Schools Will Produce the Next Generation of Transformative Leaders? This month’s column featured two leaders who were able to build organizations that literally transformed the mutual fund and airline industries. In the... View Details
    Keywords: by James Heskett; Air Transportation; Financial Services
    • Web

    Alumni

    More Stories Search the Alumni Directory Be found. Update your profile Programs & Events Jun 23 TBD Investment Management Workshop Acquire insights you can apply to your business as you explore recent changes in the industry, emerging... View Details
    • October 2022
    • Case

    Star Magnolia Capital: Becoming Experts at Finding Experts

    By: Lauren Cohen, Hao Gao, River Ewing and Grace Headinger
    Shinya Deguchi, Founder and Managing Partner of Star Magnolia Capital, a Shanghai-based multi-family office (MFO), considered how to convince a new prospective family that the MFO’s endowment model approach would best suit their needs. In recent decades, there has been... View Details
    Keywords: China; Asia; Family Office; Shanghai; Financial Industry; Asset Management; Financial Instruments; Financial Management; Financial Strategy; Investment; Investment Return; Investment Portfolio; Human Capital; Family Business; Financial Services Industry; China; Shanghai
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    • 24 Oct 2016
    • Research & Ideas

    Bernie Madoff Explains Himself

    brokerage business though, in his growing investment management practice, Madoff started to feel greater strain in generating profits. He began “naked shorting” to clients. Another controversial but legal... View Details
    Keywords: by Carmen Nobel; Financial Services
    • 24 Apr 2015
    • News

    Learning and Leading in Space

    • 02 Jul 2013
    • News

    Dean Emeritus John H. McArthur Receives High Honor from Canada

    • 28 Nov 2023
    • Book

    Economic Growth Draws Companies to Asia. Can They Handle Its Authoritarian Regimes?

    With democracy retreating worldwide, businesses with global aspirations increasingly face the challenge of setting up shop in geographies where autocrats rule. In doing so, they often lose the comforting assurances of democratic areas... View Details
    Keywords: by Sean Silverthorne
    • 20 Apr 2019
    • News

    Capitalism in crisis: U.S. billionaires worry about the survival of the system that made them rich

    • Article

    The Messy but Essential Pursuit of Purpose

    By: Ranjay Gulati
    Most forward-thinking executives have embraced the notion that purpose-driven companies can solve social and environmental problems while also generating wealth, creating win-win outcomes that benefit everyone. But ideal solutions are rare. Many purpose-driven... View Details
    Keywords: Purpose; Sustainability; Mission and Purpose; Social Issues; Environmental Sustainability; Profit; Business and Stakeholder Relations; Decision Making
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    • 20 Nov 2019
    • News

    HBS Examines Alumni Social Impact in the World