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- All HBS Web
(2,547)
- People (1)
- News (443)
- Research (1,666)
- Events (2)
- Multimedia (7)
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- 09 Aug 2011
- First Look
First Look: August 9
experiment. The two experiments use the same methods and subject pool and examine games randomly selected from the same distribution. The current introductory paper presents the results of the estimation... View Details
Keywords: Sean Silverthorne
- 01 Oct 2013
- First Look
First Look: October 1
often cited as a success story of public disclosure. Hygiene grades influence customer decisions and serve as an accountability system for restaurants. However, cities (which are responsible for inspections)... View Details
Keywords: Sean Silverthorne
- 25 Aug 2003
- Research & Ideas
Should You Sell Your Digital Privacy?
offering its customers and prospects an identity that they find useful and are proud to wear. Under a market regime, this value is available to... View Details
- 31 Mar 2009
- First Look
First Look: March 31, 2009
endorsement opportunities from Electronic Arts, 2K Games, and Xbox Live to add to his portfolio. Allows for a rich discussion about how superstar athletes and other celebrities can create View Details
Keywords: Martha Lagace
- 26 Jan 2004
- Research & Ideas
What Developing-World Companies Teach Us About Innovation
countries generally lack a solid technology base of trained scientists and world-class research universities. 2. Companies in developing countries must manage to eke out a profit while serving customers with... View Details
- 12 Sep 2016
- Research & Ideas
What Brands Can Do to Monitor Factory Conditions of Suppliers
brand-name multinationals that contract out the work. “In a sense, global supply chains are serving a regulatory function, with companies imposing an additional layer of rules and investing resources to... View Details
Keywords: by Michael Blanding
- 07 May 2018
- Research & Ideas
Why Online Retailers Should Hide Their Best Discounts
to create the virtual equivalent of the back-of-store bargain bin. They argue those changes would not only improve retailers’ bottom lines, but, somewhat counterintuitively, could benefit customers as well. “We are taking the know-how... View Details
- 15 Jul 2015
- Research & Ideas
Amazon Prime Day: The Logic Behind a Retailer’s Made-up Holiday
revenue for Amazon, in addition to the additional value the online retailing giant gets from the loyalty customers feel once they are enrolled. "THERE IS NO QUESTION THAT PRIME MEMBERS ARE EXTREMELY... View Details
- 08 Mar 2016
- First Look
March 8, 2016
https://www.hbs.edu/faculty/Pages/item.aspx?num=50700 How Do Customers Respond to Increased Service Quality Competition? By: Buell, Ryan W., Dennis Campbell, and Frances X. Frei Abstract—When does increased... View Details
Keywords: Sean Silverthorne
- 20 Aug 2018
- Research & Ideas
Bargain Hunters Beware: A Store's 'Original Price' Might Not Be After All
getting a deal and still be honest, Ngwe suggests they use wiggle words such as “compare at” or “value at” before the original price. “This could be a very useful tool, because it allows them to inform the View Details
- 17 Mar 2022
- Research & Ideas
Navigating Tradeoffs: How Purpose Becomes a Company's ‘Lighthouse in the Storm’
my new book Deep Purpose: The Heart and Soul of High-Performance Companies, I explore how purpose-driven leaders find success by going beyond focusing only on shareholders and View Details
Keywords: by Ranjay Gulati
- 20 Mar 2007
- First Look
First Look: March 20, 2007
understanding of design and manufacturing processes to instruct successfully her American and offshore contractors on how to mass-produce designer clothing at affordable prices. Claiborne was an industry... View Details
Keywords: Martha Lagace
- 23 Jun 2009
- First Look
First Look: June 23
decide which customers to serve and which to turn away, configuring pricing strategies to align with the value delivery stream customers... View Details
Keywords: Martha Lagace
- 28 Oct 2014
- First Look
First Look: October 28
chainsaws with four-stroke engines the leaders in cars, boats, and generators. Should the company be an invention company licensing its technology; an engine designer and manufacturer selling to auto,... View Details
Keywords: Carmen Nobel
- 12 Apr 2004
- Research & Ideas
Waking Up a Sleeping Company
One of the greatest challenges for the values-centered culture is to produce top performance and succeed in the market against "win at any cost" competitors. Values are only one part of an... View Details
Keywords: by Bill George
- 09 Aug 2004
- Research & Ideas
A Diagnostic for Disruptive Innovation
services. Features that are not valued and therefore are not used. Decreasing price premiums for innovations that historically created value. An overserved customer will say,... View Details
- 11 Apr 2000
- Research & Ideas
Financial Services 24/7
customers to take their business elsewhere. With new Internet-only banks and brokerages popping up regularly, established firms must find innovative ways to hold onto their customers. "Traditionally,... View Details
Keywords: by Susan Young
- 10 Apr 2007
- First Look
First Look: April 10, 2007
structures in the European Union and Japan. Purchase this note: http://www.hbsp.harvard.edu/b01/en/common/item_detail.jhtml?id=707471 McDonald's Corp.: Managing a Sustainable Supply Chain Harvard Business... View Details
Keywords: Martha Lagace
- 07 Apr 2015
- First Look
First Look: April 7
create significant value and have modest operating costs, and network effects protect their position once established-users rarely leave a vibrant platform. But these... View Details
Keywords: Sean Silverthorne
- 05 Feb 2009
- Research & Ideas
In Praise of Marketing
latent or explicit. It involves branding these products and services, communicating their benefits to intermediaries and end consumers, and distributing them. All of these... View Details